Luther Family Ford - Service Center

They did a great job of servicing my vehicle and putting on a new set of tires. Brad Jordett and his staff are always a pleasure to work with! on a new set of tires. Brad Jordett and his staff are always a pleasure to work with! More

We’ve had to bring our vehicle in twice to have it look at and we are still experiencing the exact same issue we brought it in for. It’s frustrating to have to pay for unneeded services and at this point a at and we are still experiencing the exact same issue we brought it in for. It’s frustrating to have to pay for unneeded services and at this point after spending almost $1,500 we can’t afford to pay for unnecessary repairs. More

Service work was fine. Seems like there is always a line waiting for oil changes which makes me reluctant to go to Luther for oil changes waiting for oil changes which makes me reluctant to go to Luther for oil changes More

The service was great! They got my car back to me in a timely manner and in a better state than when I left it there. timely manner and in a better state than when I left it there. More

Dropped vehicle check engine light on a Thu for a Fri appointment. it was DEF heater so said to fix it, they had problems getting tank out and then broke the tank which required to put a new one in and appointment. it was DEF heater so said to fix it, they had problems getting tank out and then broke the tank which required to put a new one in and was told that they could get one but not until Tuesday truck was completed by the following Friday and on drive home check engine light came back on More

I've always been happy with Luther Family Ford's service experience. The staff is friendly, professional, and ready to serve. I've bought several cars from them and have always gotten service at Luther. experience. The staff is friendly, professional, and ready to serve. I've bought several cars from them and have always gotten service at Luther. More

Very prompt and courteous service. Waiting area very clean Covid safe. Service was performed thoroughly by competent people. No work done that was not necessary. clean Covid safe. Service was performed thoroughly by competent people. No work done that was not necessary. More

The service department is knowledgeable, friendly, honest and are genuinely concerned for my service issues. Purchased my vehicle 6 years ago and this is how they make me feel every time I'm there! and are genuinely concerned for my service issues. Purchased my vehicle 6 years ago and this is how they make me feel every time I'm there! More

As with most vehicle repairs, they seem overly expensive. Our driver door stopped locking (2016 F-150) and the repair was over $500! I feel like Ford should have a longer warranty for things like this. I Our driver door stopped locking (2016 F-150) and the repair was over $500! I feel like Ford should have a longer warranty for things like this. I have never had a door lock feature fail on any vehicle I have ever owned. Also, the chrome on the stock wheels started peeling near the tires 1 year after we purchased it (bought it used in 2017), but dealership indicated that it was not covered. More

Brad was helpful in picking out new tires for my car and giving me options with what I was looking for. The day of service, it was completed promptly and no issues. The text invoice must have glitched becau giving me options with what I was looking for. The day of service, it was completed promptly and no issues. The text invoice must have glitched because I never received it, but it wasn’t a big deal because I could pay in person. More