Luther Family Ford - Service Center

To schedule an oil change, had to wait almost a week and a half out until you get in. Otherwise it went well. People were being safe. a half out until you get in. Otherwise it went well. People were being safe. More

Great dealership to work with. Will not do business anywhere else. They went above and beyond. Thank you for making my buying experience so easy. anywhere else. They went above and beyond. Thank you for making my buying experience so easy. More

My car was in for an oil change and repair to backup screen and display screen , Ryan was polite and helpful in conveying information, Terry was polite and helpful when picking up and droping off the screen and display screen , Ryan was polite and helpful in conveying information, Terry was polite and helpful when picking up and droping off the car, The service manager did not tell me about the damage under the hood, by either mice or squirrels, but Terry did and helped me clean the leaves out that had blown in, I feel that the oil changes are more expensive than my previous dealership, the windshield washer fluid was not refilled, I don’t know if there is a check of tire pressure, etc, it was not indicated on the repair order. More

Service completed satisfactory. Am happy with dealer. Why does this survey require 25 word review? I am unhappy with DealerRater survey. Probably will not respond to future surveys if require dealer. Why does this survey require 25 word review? I am unhappy with DealerRater survey. Probably will not respond to future surveys if required to write 25 word review. More

They worked with me to help sober the problem. I brought my truck in because I heard some weird noises and they worked to fix it. my truck in because I heard some weird noises and they worked to fix it. More

Worse customer service I have ever experienced this problem has been going on for months and the service department refuses to fix the problem, very disappointing problem has been going on for months and the service department refuses to fix the problem, very disappointing More

Always there to meet my needs.it would have been nice to receive a txt prior to my picking up the car on the engine sensor as they did not start anything until I arrived to pick it up. I did txt to question receive a txt prior to my picking up the car on the engine sensor as they did not start anything until I arrived to pick it up. I did txt to question weather it was ready and received no response. I had made arrangements for the afternoon and ended up staying while they finished it More

I had to take my Focus in for a recall. The service staff were helpful and scheduled everything to my liking. When I showed up for my appointment I was hoping to get a courtesy vehicle ride but the practice were helpful and scheduled everything to my liking. When I showed up for my appointment I was hoping to get a courtesy vehicle ride but the practice was paused due to COVID-19. I wish I knew that in advance, but it wasn’t a problem. They finished with my vehicle and I was on my way. More

I’ve been using this dealership for years, my wife and I both have cars serviced by this dealership and we are always impressed with there service. But most of all is the friendly service, always helpful an both have cars serviced by this dealership and we are always impressed with there service. But most of all is the friendly service, always helpful and courteous and making you feel at ease. More

Over 100.00 labor to change a fuel filter , really !!! Spend it wisely , looking like I may not be back in a soon . Checking out the independent shops. Spend it wisely , looking like I may not be back in a soon . Checking out the independent shops. More