Luther Family Ford - Service Center

Disappointing experience Had to call to make reservation for service. Couldn’t book it on FordPass mobile app. Didn’t wash car like other dealers do when you get the works se Had to call to make reservation for service. Couldn’t book it on FordPass mobile app. Didn’t wash car like other dealers do when you get the works service. I purchased my Expedition at this dealership. I drove 400 miles one way for my service. Next time I will get it done by a closer dealership. I paid with reward points but the service doesn’t show up on my service history on my FordPass app like it does when it gets serviced in Arizona. I really expected more from the dealership that I purchased my vehicle from More

Kudos to Steve! I had a great customer experience - as usual - with the crew at Luther! I wasn't sure what was happening with my vehicle and they figured it out, comm I had a great customer experience - as usual - with the crew at Luther! I wasn't sure what was happening with my vehicle and they figured it out, communicated the issue, and got it fixed in a timely manner. More

Quick and efficient If you don't care to wait long, be sure to schedule an appt. for your oil change. I had an appt. Got right in and was back on the road in less than 30 If you don't care to wait long, be sure to schedule an appt. for your oil change. I had an appt. Got right in and was back on the road in less than 30 minutes. Staff are friendly, efficient, and don't try to sell you a bunch of things you don't really need. More

Was very helpful went the extra mile to figure out a rattling noise in the rear end of my vehicle. Lonnie drove along with me trying to figure it out rattling noise in the rear end of my vehicle. Lonnie drove along with me trying to figure it out More

Quick Lube Center They are friendly, totally professional, and do a great job, After they finish their service, I get a first hand report, and accurate and pertinent in They are friendly, totally professional, and do a great job, After they finish their service, I get a first hand report, and accurate and pertinent information, as well. I will continue my service there. More

Excellent service. I am disappointed that I have to write a 25 word review. I will not fill another one of these out again. Waste of my time write a 25 word review. I will not fill another one of these out again. Waste of my time More

Paid 50k for a new pickup. Gas mileage is well below advertised. The built in gas mileage calculator is consistently 1 mpg higher that what it is when calculated on fuel filled vs miles driven. Servic advertised. The built in gas mileage calculator is consistently 1 mpg higher that what it is when calculated on fuel filled vs miles driven. Service advisor was TOTALLY dismissive of both fuel economy issue and the lying fuel meter. Attitude was totally condescending which is what really made me mad. I've got about $20 left of "free" service points left, and when this is gone, i won't grace the doors of Luther Ford for either service or for a new vehicle. More

Everything went smoothly for my scheduled oil change. They suggested rotating my tires which I did. I know they’re busy but a week out to schedule an oil Change seems a bit much. They suggested rotating my tires which I did. I know they’re busy but a week out to schedule an oil Change seems a bit much. More

vehicle warranty work I was impressed with the professionalism on the phone from Brad Jordett and the Luther Collision Service person. They told me the procedure and were I was impressed with the professionalism on the phone from Brad Jordett and the Luther Collision Service person. They told me the procedure and were very pleasant. More

I wanted a tow package when I purchased my Ranger. Terry was able to get it financed into my loan. Service called when they had a cancellation and it done! was able to get it financed into my loan. Service called when they had a cancellation and it done! More