Luther Family Ford - Service Center

I came on the wrong day and they worked me right in. During this time it’s so hard to go out but found all employees masked and very pleasant. Thank you Ford! During this time it’s so hard to go out but found all employees masked and very pleasant. Thank you Ford! More

Standard service Service was excellent, good people to work with. Working with Teri is always a good experience. Only let down was I asked for a concierge service Service was excellent, good people to work with. Working with Teri is always a good experience. Only let down was I asked for a concierge service and the person setting my appointment gave no details and specifics for pick up. Therefore the day of service I ended up dropping my vehicle off at the dealership at 7am for my 10:30 appt. Then they called me wondering why I canceled concierge service. At that point I told them, I didn’t hear anything or have any details so I did not know if it was going to happen or not More

Shift stuck in Park When your car willl not shift out of park and you wanted to drive it. Well, Terry in service did a fantastic job in getting my care into the shop, kee When your car willl not shift out of park and you wanted to drive it. Well, Terry in service did a fantastic job in getting my care into the shop, keeping me up to date. The car was done as promised and he went the extra mile to assure me it was done right. Thank you Terry! More

It was a difficult adjustment leaving my Ford dealership (trustworthy). I have been so impressed with Luthe Family Ford-when my other Escape was totaled, I bought a 2017 Escape from you. Love it super Empl (trustworthy). I have been so impressed with Luthe Family Ford-when my other Escape was totaled, I bought a 2017 Escape from you. Love it super Employees More

Great Service!! Easy to work with!! Timely response to setting up appointment. Very easy to drop off and pick up our vehicle. Friendly Staff members. setting up appointment. Very easy to drop off and pick up our vehicle. Friendly Staff members. More

Very fast service. I was in and out for my oil change before I finished my cup of coffee. I hope that they did a good job. No complaints so far though before I finished my cup of coffee. I hope that they did a good job. No complaints so far though More

Eric was able to my car in short notice which was greatly appreciated. Confirm that my faults were clear. Change my oil with specific I requested. He also set us up with body shop to get our other car fixed. appreciated. Confirm that my faults were clear. Change my oil with specific I requested. He also set us up with body shop to get our other car fixed. More

Great service Thank you for making the entire experience easy, quick and excellent in every way. From the moment I arrived, each person was kind, attentive and effi Thank you for making the entire experience easy, quick and excellent in every way. From the moment I arrived, each person was kind, attentive and efficient. More

Detailing Service was great. There was an issue/miscommunication but Eric was great and took care of everything. Very impressed with how he dealt with everything and the vehicle looks like ne issue/miscommunication but Eric was great and took care of everything. Very impressed with how he dealt with everything and the vehicle looks like new. This will be a regular visit for our vehicles. More

They were professional and prompt. They made a mistake, was quick to remedy and make it right. Overall a solid B+ rating on service I received. was quick to remedy and make it right. Overall a solid B+ rating on service I received. More