Luther Family Ford - Service Center

Recall notice. Had to bring my 2019 Ranger in for a recall notice. Work was completed when promised. Brian has always been friendly and knowledgeable to work with. Had to bring my 2019 Ranger in for a recall notice. Work was completed when promised. Brian has always been friendly and knowledgeable to work with. More

I’ve been a customer for many years and love the cheerful service without all the pressure to do unnecessary services! I will be a loyal customer for many years to come. service without all the pressure to do unnecessary services! I will be a loyal customer for many years to come. More

I love dealership. Nice service and good people. I am fully satisfied for my oil change service as wel as good conversation for people and good job. fully satisfied for my oil change service as wel as good conversation for people and good job. More

Made an appointment was out in no time. They were very friendly and helpful. Due to the virus everyone was wearing masks and social distancing. friendly and helpful. Due to the virus everyone was wearing masks and social distancing. More

Recall and Oil Change Great experience from making the appointment through to picking up the vehicle. I am very appreciative of the employees in the service area wearing m Great experience from making the appointment through to picking up the vehicle. I am very appreciative of the employees in the service area wearing masks to help protect themselves and customers. I also love the online invoice review and payment. Picking up the vehicle was really simple. More

Oil change, tire rotation I was very satisfied with the service that I received. Didn't take very long to get everything taken care of. Great job Luther Ford! I was very satisfied with the service that I received. Didn't take very long to get everything taken care of. Great job Luther Ford! More

I have been doing my maintenance with Luther Ford for over 4 years and purchased a vehicle from them about 10 months ago. Always a great experience. over 4 years and purchased a vehicle from them about 10 months ago. Always a great experience. More

I have always appreciated Luther Ford’s service department. My confidence has been somewhat shaken by this last visit however. I made an appointment to have my spark plugs replaced. When I spoke to department. My confidence has been somewhat shaken by this last visit however. I made an appointment to have my spark plugs replaced. When I spoke to the service manager he informed me that the repair would cost approximately $250. I told him I thought that that was excessive and that the typical repair charge for my Ford escape was between 130 and $160. He apologized but said this is the price charged for service at Luther. I was hesitant about moving forward with the repair but decided to proceed. Within 10 minutes of waiting in the lounge, the service manager came inside and told me that the price for the service was in fact $150. 130 and $160. He apologized but said this is the price charged for service at Luther. I was hesitant about moving forward with the repair but decided to proceed. Within 10 minutes of waiting in the lounge, the service manager came inside and told me that the price for the service was in fact $150. I was pleased with the correction but had to wonder if I would’ve been charged 250 had a not raised the issue. It particularly is worrisome given that my wife and my daughter often bring their vehicles for servicing at Luther. I was also somewhat concerned by the fact that I was charged $12.94 for shop supplies for a spark plug change. I like working on my own car and recognize that dielectric tric grease should be put on the threads of the new plugs. But $12.94 just seems excessive e. If you are dealing with a brake job, I would understand . But spark plugs? This simply seems like You are just trying to increase your profit margin. More

Quick and efficient Always my favorite. Four cars from here and always top service. I have driven Fords almost since the Model T and Luther does a great job. Always my favorite. Four cars from here and always top service. I have driven Fords almost since the Model T and Luther does a great job. More

Latch Fix Arrangements were careful and courteous and good follow through, plus covered by the warranty. This has been a great blessing from Luther Family Ford Arrangements were careful and courteous and good follow through, plus covered by the warranty. This has been a great blessing from Luther Family Ford of Fargo. More