Luther Family Ford - Service Center

My experience with them was an absolute let down. There was ZERO communication and the worst customer service possible. The attitude among everyone I talked to was horrendous. I brought a vehicle in for wa was ZERO communication and the worst customer service possible. The attitude among everyone I talked to was horrendous. I brought a vehicle in for warranty work, couldn't imagine having to PAY for this type of service. However, thank you to Jennifer for being the only one to actually help. She went above and beyond my expectations. More

great Excellent dealership. Their help is professional, friendly, knowledgeable and helpful. They are respectful, friendly and amine to please you as a cu Excellent dealership. Their help is professional, friendly, knowledgeable and helpful. They are respectful, friendly and amine to please you as a customer. I highly recommend this dealership. More

Windshield replacement and recaliber. They were all great to work with. First new windshield came in broken and they took care of it and got another one coming. They were very professional They were all great to work with. First new windshield came in broken and they took care of it and got another one coming. They were very professional and easy to work with. More

Good people to work with. They keep me informed on vehicle progress. Like the emails on what was done to the vehicle. Close location to us. vehicle progress. Like the emails on what was done to the vehicle. Close location to us. More

GREAT CUSTOMER CARE! FAST! CONVENIENT! EASY! I CONTACTED THEM THROUGH EMAIL TO SCHEDULE AN APPT. VERY QUICK AND EASY. VEHICLE WAS ALSO DROPPED OFF AT MY LOCATION AFTER FAST! CONVENIENT! EASY! I CONTACTED THEM THROUGH EMAIL TO SCHEDULE AN APPT. VERY QUICK AND EASY. VEHICLE WAS ALSO DROPPED OFF AT MY LOCATION AFTER THE SERVICE AND ABLE TO PAY ONLINE! THAT IS EASE OF SERVICE! More

I wasn’t given the 99 point inspection report. They were very quick with me. I felt they just wanted my money. Just very quickly handed me my bill and then walked away. I was very offended. Very sad. very quick with me. I felt they just wanted my money. Just very quickly handed me my bill and then walked away. I was very offended. Very sad. More

Thank you for taking me into service for a new battery an hour before closing Saturday !! Efficient and informative telephone service — and then efficient on the spot service ! hour before closing Saturday !! Efficient and informative telephone service — and then efficient on the spot service ! More

When I experienced brake failure I was seen immediately and assured the repair could be made after parts were shipped in overnight. The car was ready the next day as promised. I appreciate the professiona and assured the repair could be made after parts were shipped in overnight. The car was ready the next day as promised. I appreciate the professionalism exhibited at Luther Family Ford. More

Always good to make an appt. date & time. They were prompt, thorough & quote on phone was correct when billed. They checked items asked & was done. prompt, thorough & quote on phone was correct when billed. They checked items asked & was done. More

Service was awesome, staff friendly in and out in 25 minutes! I would recommend their service department anytime. Honest,through, friendly, and knowledgeable .Nice waiting area with beverages, tv’s, com minutes! I would recommend their service department anytime. Honest,through, friendly, and knowledgeable .Nice waiting area with beverages, tv’s, comfortable chairs! More