Luther Kia of Inver Grove - Service Center

Thank you, Adam! The right front coil spring on my 2011 Versa recently broke and my warranty was no longer valid. I initially spoke with a Rep from the Nissan corpora The right front coil spring on my 2011 Versa recently broke and my warranty was no longer valid. I initially spoke with a Rep from the Nissan corporate office who did not seem willing to investigate whether this breakage was due to use of sub-standard materials when the car was manufactured, as I explained to him that I could not recall any "event" that could explain this kind of damage to a vehicle with only 25,000 miles on it. The Rep's only suggestion (after telling me that there is no recall in place addressing coil springs breaking prematurely, although several on-line consumer forum sites have many stories of similar spring failure on the Versa and other Nissan vehicles) was to contact the Dealer for relief. I was fortunate to speak with Adam Bistodeau; a Service Advisor with your agency, and he immediately assumed the role of advocate and dealt directly with the corporate office in an effort to resolve my concerns. Within 2 days, Adam was able to diagnose that, in fact, the right coil spring had broke and the left coil spring was on the verge of breaking, as well. He also managed to get the all the necessary repair work done for me without charge. Needless to say, I was very pleased with the outcome. Based on the information that Adam had regarding my situation, I believe that Adam did a great job of negotiating a solution that was fair to all parties involved. As for the larger issue, I hope that Nissan will take a more serious look at why the coil springs are wearing prematurely, as every day wasted dealing with one consumer at a time may be jeopardizing the well being of thousands of loyal Nissan owners across the country and the company's reputation. I hope others will learn from Adam and ultimately do the right thing! Bill S More

Awesome experience I enjoy everything about the dealership. Friendly and professional people. All in all my experience was awesome. My oil change was done in no time an I enjoy everything about the dealership. Friendly and professional people. All in all my experience was awesome. My oil change was done in no time and i love the quality of work too More

10 out of 10 Gold Star Service Luther has always taken care of me like I'm the most important customer they have. All my service needs will continue to be at Luther Nissan/KIA. Fr Luther has always taken care of me like I'm the most important customer they have. All my service needs will continue to be at Luther Nissan/KIA. From the time of purchase to every service call if it be big or small. Always friendly, always thorough in explaining the details, and always on time in getting me back on the road. The quality of work, the attention to detail and they always insist on my satisfaction. Lionel in service took care of all my needs and more. 6 cars purchased at Luther and all of my future business will be there. Thanks Luther Team - You did it again! More

first service Scheduling my first service was easy. Dave and the crew did a great job getting me in and out on time. back on the road in under the estimated time. Scheduling my first service was easy. Dave and the crew did a great job getting me in and out on time. back on the road in under the estimated time. More

QUICK OIL CHANGE THANKYOU FOR YOUR PROFESSIONAL AND FAST FRIENDLY SERVICE. IT IS A PLEASURE TO DO BUSINESS WITH YOU AND YOUR FRIENDLY STAFF. YOU ARE TO BE CONGRATULATE THANKYOU FOR YOUR PROFESSIONAL AND FAST FRIENDLY SERVICE. IT IS A PLEASURE TO DO BUSINESS WITH YOU AND YOUR FRIENDLY STAFF. YOU ARE TO BE CONGRATULATED. More

New car buy back Not perfection but overall, the service department did a fine job. They provided a loaner and were kind enough to replace a part that the manufacturer Not perfection but overall, the service department did a fine job. They provided a loaner and were kind enough to replace a part that the manufacturer wasn't able to do. The only issue I had with the service department was there were a few times I called and it was difficult to contact the person I wanted to. Sometimes wouldn't get a call back for a couple days. My situation is unique. It ended up being a manufacturer buyback. If anyone has ever dealt with this process, it’s very frustrating and isn't an over night process. Thanks for doing your best. Keep up the good work. More

Great service Greg is been great with all my service work and make sure everything gets done and asked me if I have any questions I gave him a five star thanks Greg Greg is been great with all my service work and make sure everything gets done and asked me if I have any questions I gave him a five star thanks Greg More

Service appointment Adam is always professional and friendly. Ready to assist his customers and takes care of their needs. After the review of completed service he makes Adam is always professional and friendly. Ready to assist his customers and takes care of their needs. After the review of completed service he makes sure you are satisfied. More

Dealer of choice I have been dealing with this dealership for nearly fifteen years both when I lived in the neighborhood and now though I live 20 miles away. I've nev I have been dealing with this dealership for nearly fifteen years both when I lived in the neighborhood and now though I live 20 miles away. I've never had a bad experience. Adam was my service rep again and remains my go-to guy. More

Another positive experience As usual, from the original call to make an appointment to finally picking up our Sorrento, everyone was professional and helpful. Nice to know we can As usual, from the original call to make an appointment to finally picking up our Sorrento, everyone was professional and helpful. Nice to know we can still do business with this dealer. More