Luther Kia of Inver Grove - Service Center

Once the proper parts were ordered, the service was fine. I needed to get the door handle replaced on my Altima. I was assessed a $70 diagnostic fee, the part was ordered and I was given a rough estimate (the I needed to get the door handle replaced on my Altima. I was assessed a $70 diagnostic fee, the part was ordered and I was given a rough estimate (they did not know if the part needed to be painted, if so add another $80) and was told I'd get a call once the part arrived. A week later I the part had arrived and I made an appointment for the following week. I dropped my car off and about 35 minutes later I was told that the parts they ordered were incomplete. Unacceptable. One would assume that the parts would be verified before a call was made. So I was told that I would get a call when the complete part had arrived. Received a call the next day and made an appointment for the next afternoon to finally get my door fixed. After letting my displeasure with the service department known, they agreed to waive the $70 diagnostic fee. Did the work get done? Yes. Will I return to this location for service again? No. I missed two afternoons of work because they couldn't get their parts department in order. More

Timely and Professional We have been with this dealership for several years and have always found the service to be timely and professional. The staff is courteous and well- We have been with this dealership for several years and have always found the service to be timely and professional. The staff is courteous and well-informed. I have no hesitation recommending them to others. More

service Brought our Nissan in for 55,000 mile check-up; both my husband and I work so we needed a rental car to drive, they offered us a rental at no-cost and Brought our Nissan in for 55,000 mile check-up; both my husband and I work so we needed a rental car to drive, they offered us a rental at no-cost and let us keep it until service was completed 3 days later .This was the biggest help and saved us so much money! Customer service is outstanding, very kind and professional. talked to us about how much the cost would be to fix things before fixing it; I had a question about our other car that we are leasing from them, they were able to answer my questions and were very accomidating and again, very professional. we referred my brother-in-law to your dealership and they just leased a new Kia as well. More

Excellent Service I have purchased two cars from this dealer and I have been bringing them in for service for 12 years. The service is excellent and they are always str I have purchased two cars from this dealer and I have been bringing them in for service for 12 years. The service is excellent and they are always straight-forward about what is needed and and what the cost will be. They have always met their time and cost estimates. More

Excellent Service Luther Nissan Service - First free oil change - was very timely, and the service was great. Highly recommend going here for service and/or car purchas Luther Nissan Service - First free oil change - was very timely, and the service was great. Highly recommend going here for service and/or car purchase. More

Great Service Needed a new battery. Service was too busy to take me but Adam had a mechanic come over and put one in on the spot. Very impressive Needed a new battery. Service was too busy to take me but Adam had a mechanic come over and put one in on the spot. Very impressive More

Fixed Issues with vehicle Some mechanical Issues do crop up with my new Nissan Altima 2013 and i found that it happens in course of vehicle lifetime. Scott addressed and worked Some mechanical Issues do crop up with my new Nissan Altima 2013 and i found that it happens in course of vehicle lifetime. Scott addressed and worked multiple times on issues ranging from brake pad service, rear defrost compressor, passenger seat belt sign and some recalls. The latest was the rear defrost compressor thing and he fixed it. More

Customer Service at it's best Twice now i have had the occasion of a headlight going out as i'm driving down the road. Both times I have been able to drive to the dealership and ha Twice now i have had the occasion of a headlight going out as i'm driving down the road. Both times I have been able to drive to the dealership and have them fit me in. This past Tuesday I got one of the late night appointments to have my transmission flushed. I was told it would only take an hour. It was almost an hour to the minute. I am always treated with the utmost courtesy. All my repairs have been top notch. Never a need for a return visit to get something redone. And I have never expereinced what some people say you get from a dealership... overselling of service. I have never been told. "oh you need to have these other 5 things done because we found them while looking at your verhicle. They are very honest. If they tell you something is needed or will be soon it definatlely is. I like having the opportunity of late night service times when the time quoted is what it takes. I also have had very good response dropping my vehicle off for the day. And they always follow up right after to make sure your issues were addressed and taken care of to your satisfaction. More

awesome service Always great service and knowledgeable folks at luther Nissan. Highly recommended. Adam in the service dept is a++++ and always informative. Will alwa Always great service and knowledgeable folks at luther Nissan. Highly recommended. Adam in the service dept is a++++ and always informative. Will always go there for service questions. More

Best Automobile Business! My very first time I went to Luther Nissan was when I thought and afraid I was having problems with my transmission. I called them and they had me in My very first time I went to Luther Nissan was when I thought and afraid I was having problems with my transmission. I called them and they had me in right away to assure me that it was just a computer glitch. Everyone was so pleasant, helpful, and professional when I first saw them. When I was in a week later for routine maintenance, they knew me by name! They also caught things that my last maintenance shop didn't see/look at, and I didn't feel like they were just trying to get as much money as they could out of me. Best customer service I have ever experienced with car dealerships and repair shops! I will now only go to them for something as simple as an oil change just because how fair and pleasant they treated me. I recommend them to anyone! More