Luther Kia of Inver Grove - Service Center

This was the first service appointment on my new Juke. I was met by Andrew the moment I arrived. He gave me a preview of what services would be done, an estimated timeframe to complete them and directed me was met by Andrew the moment I arrived. He gave me a preview of what services would be done, an estimated timeframe to complete them and directed me to the "lounge". I had a short and comfortable wait. He was back in less time than estimated and my car was waiting for me just outside the door. Couldn't have been easier. I actually look forward to the next service appointment! I really appreciate the friendliness, professionalism and consideration at the Luther Nissan dealership. And I love my Juke!!! More

The customer service provided by Mary when you first pull in was excellent. She knew why I was there and was looking for me. She was very efficient with the way she asked question about the Kia Soul I am d in was excellent. She knew why I was there and was looking for me. She was very efficient with the way she asked question about the Kia Soul I am driving and if there was any concerns. The service team did an excellent job and I was in and out before I new time really had passed. Thank you for the great customer service and great work done. More

Luther Nissan of Inver Grove Heights has always serviced our 2008 Kia Spectra 5 with the utmost care. My recent visit was for a scheduled oil change and tire rotation. Of course, a complete complimentary m our 2008 Kia Spectra 5 with the utmost care. My recent visit was for a scheduled oil change and tire rotation. Of course, a complete complimentary multi-point inspection was performed (which always gives peace of mind) and everything checked out great! It's also nice to get one's car washed too! Ms. Mary Cerecedes-Service Advisor was friendly and very professional. That is why I give Luther Nissan Kia of Inver Grove Heights such high marks. Thank you, More

My wife and I bought a Used 2011 Camry less than a month ago, and 2 minor problems had to be addressed. A tire sensor was replaced and the wiper blades streaked, they were also replaced. Mike and Mary took ago, and 2 minor problems had to be addressed. A tire sensor was replaced and the wiper blades streaked, they were also replaced. Mike and Mary took great care of us, the were super friendly and attentive and didn't speak down to us. The service was fast, and we got two free car washes as well. Mike even reminded me to grab my cot as I was leaving, or I would have left my wallet, keys and phone at the dealership. I am very impressed, and would highly recommend the service at Luther Nissan Kia in INver Grove...Great Work FOlks!! More

As all dealerships stories go, the first few visits will always be your best because that's when they're trying to wheel you in as a customer. Further down the road you'll notice many changes like I have. E always be your best because that's when they're trying to wheel you in as a customer. Further down the road you'll notice many changes like I have. Everything was great until service to my car weren't done correctly, oil changes started taking forever, dealership tactics to dig in my pockets were noticeably visible, etc... They even had the nerve to tell me I'm missing bolts on my oil pan right when I'm about to pay while expressing the urgency of those bolts. I was even advised to call the place I brought my car for my last service which was at this same Nissan twice in a row. I was lied to, taken advantage of, and screwed just like at every other service center. No E-Mail replies on my experience, no calls back, and I was even called a liar. Lesson learned as I'll never have a vehicle serviced at a dealership and I won't ever be going back to Nissan Luther Kia of Inver Grove. Good riddance. More

From the people answering the phones to the service employees no one seemed to have the correct information. My vehicle was here almost 4 weeks and for majority of the time no one knew where my vehicle employees no one seemed to have the correct information. My vehicle was here almost 4 weeks and for majority of the time no one knew where my vehicle was nor the status of the service. On one occasion I tried to call for an update and was hung up on 4 times! I have all my routine maintenance done here but after this experience it makes me doubt my choice in this dealership. When I last called to check on its status, already knowing it had been sitting at the dealership for 3 days because I saw it and even retrieved something from it, My call was promptly sent to the service dept. The woman doubted my call and said " well are you sure you didn't get a voicemail or something?". Last time i checked it was your employees at the dealership that lacked skills in phone operation. If it wasn't for my persistent check ups on my own car it may very well had been springtime by the time it was returned to me. More

This service center was helpful, friendly, courteous, and prompt. The high quality service was wonderful. I would recommend it to others. Very good attention to detail and customer service. prompt. The high quality service was wonderful. I would recommend it to others. Very good attention to detail and customer service. More

My experience here is always pleasant. The service call to the dealership was prompt...got me to service right away. When I got to service they immediately booked my oil change. When I arrived a bit earl to the dealership was prompt...got me to service right away. When I got to service they immediately booked my oil change. When I arrived a bit early they said no problem and got me in and out in 40 minutes.....and they cleaned up the little mess I was driving in all the slush. Over all a wonderful experience...Thanks so much. More

Came from 494 at 5:00PM with transmission slipping problems and within an hour I got a loaner and a promise that they would contact me next day with a evaluation of the problem and solution. I recieve problems and within an hour I got a loaner and a promise that they would contact me next day with a evaluation of the problem and solution. I recieved just that and recieved repair the following day, bravo,and Thank you. More

Adam is just a stellar advisor, he remembers clients and greats them in a very friendly way. Scott is very detailed and friendly as well, he went over the work report and vehicle report very well. greats them in a very friendly way. Scott is very detailed and friendly as well, he went over the work report and vehicle report very well. More