Luther Kia of Inver Grove - Service Center

The check engine light came on less than 2 weeks after we bought our used vehicle so we promptly brought it in. They were able to look at it and diagnose the problem and determine that it was covered under t bought our used vehicle so we promptly brought it in. They were able to look at it and diagnose the problem and determine that it was covered under the 30 day warranty so we didn't have to pay a dime. However, when we brought it in we were asked if we had about an hour to wait around. We decided to wait and over an hour later they finally came and told us they were still working on it and it would be about another 15 minutes. About 30 minutes later they were finally done and told us they had to order a part and we would have to bring it back in to be replaced and it would take another hour and a half to replace it. We got the call on a Friday afternoon stating the part was in and we could bring our car back in and drop it off at any time. So, we brought our car in that day after work only to find out they close at 6 pm (we showed up at 5:55pm). The person who left the voicemail we could drop it off anytime but never mentioned closing at 6pm on Fridays. So we had to wait until the following week to bring it in and drop it off. We brought it back on the following Tuesday evening and they told us there was a chance it could be done that night, but more likely Wednesday morning. We didn't get a call all day until almost 9pm Wednesday night. We would have appreciated it a lot more if they would have kept us up to speed on closing early on Fridays, gave us better time estimates or at least let us know what is going on if they run over those time estimates. However, on a good note they always wash the car after getting service done and, since our car was left outside overnight Wednesday and it snowed all day Wednesday, they cleared the car of snow as best they could and rather than having us walk through the snowy parking lot to get the car, they pulled it right into the service department for us. All in all, we had pretty good service, just the time estimates and the lack of keeping us in the loop is what we are frustrated with. More

Took my 2013 Sorento in because gas nozzle kept kicking off when trying to fill the tank. They discovered it was a problem with the tank which Kia knows is happening to some Sorentos. They had to order the off when trying to fill the tank. They discovered it was a problem with the tank which Kia knows is happening to some Sorentos. They had to order the parts and advised they will provide me with a loaner car when I drop it off again for the service. Advisor said service will be under warrenty. It took almost an hour and a half to diagnose the problem but Adam apologized for my wait when he came to advise me of the issue. Great service! No complaints here! More

Mike has been great to work with over the years. He always remembers my name. He is thorough and trustworthy, which means alot to me. I pay more to have my truck serviced at Luther because of people always remembers my name. He is thorough and trustworthy, which means alot to me. I pay more to have my truck serviced at Luther because of people like Mike. More

I really appreciate the good customer service and its always a pleasure of doing business with Luther Nissan I would refer my family and friends to this dealership always a pleasure of doing business with Luther Nissan I would refer my family and friends to this dealership More

Greatest service south of the cities! I love coming here. Really appreciate Adam and Greg. Honesty and integrity always. Easy in and out. Thank you. here. Really appreciate Adam and Greg. Honesty and integrity always. Easy in and out. Thank you. More

I brought my vehicle in for warranty work and they had to order parts so I had to come back two weeks later. There was some confusion on my part on whether or not I was eligible for a loaner car. Mike was gr order parts so I had to come back two weeks later. There was some confusion on my part on whether or not I was eligible for a loaner car. Mike was great to work with and really helped me out in a jam. I wish my vehicle could have been fixed the first time I had it in, but it is understandable that parts needed to be ordered. They were all very customer friendly and were able to put the customer first when it came to helping me with the loaner car. It was refreshing to have a service department willing to work on the customers behalf. Thanks More

went in to get a simple oil change since i had bought the car at luther the first oil change was on the house but i would have gladly paid the regular price as it was about $20 less than were i take my other car at luther the first oil change was on the house but i would have gladly paid the regular price as it was about $20 less than were i take my other cars. only small wait time and friendly service will always go back from now on More

I have always enjoyed their service. Freindly honest affordable. The only dealer service I can trust. Would recommend to any one. Two thumbs up! Sales is heat as well. affordable. The only dealer service I can trust. Would recommend to any one. Two thumbs up! Sales is heat as well. More

Everyone who helped me was very polite, helpful, and knowledgeable, including Courtney and Andrew. One of the best run and pleasant businesses to do business with, and A++ work on my KIA. Thank you, I w knowledgeable, including Courtney and Andrew. One of the best run and pleasant businesses to do business with, and A++ work on my KIA. Thank you, I will be back! More

I am giving this dealership an excellent rating because everytime I come in I am greeted immediately, treated with respect (they do not talk down to me because I am a female), services are described in det everytime I come in I am greeted immediately, treated with respect (they do not talk down to me because I am a female), services are described in detail, and they WASH MY CAR!!!! It may not mean much to some but when I took my other car in for service at it's proprietary dealer they did not wash my car and I felt wounded....Nissan has spoiled me. Also, if I cannot get the service done at that point in time none of the advisors push or nag. They let me know the importance of the issue and thank me for coming in. This is a great team and I never have anxiety about coming in for service. More