Luther Mazda of Kansas City

Efficient service Completed service very quickly. I was anticipating some other service reommendations but what I thought they might suggest they had checked and let me Completed service very quickly. I was anticipating some other service reommendations but what I thought they might suggest they had checked and let me know I was still good - they were very thorough More

Overall Positive Purchasing Experience Purchased a new vehicle here after my previous car was totaled in an accident. I was extremely satisfied with the quality and promptness of communicat Purchased a new vehicle here after my previous car was totaled in an accident. I was extremely satisfied with the quality and promptness of communication throughout the process with various members of the sales staff. We were able to reach an agreement fairly quickly on what I thought was a fair price. My only issue came when it was time to discuss financing terms at the dealership. I found the tactics in that area to be purposefully confusing and misleading. I'm sure the salesperson was just doing as directed by management, but I had to stand my ground and ask for specifics rather than be coerced into signing and agreeing to terms that weren't made 100% clear. Beyond that, the process was simple and easy. I also appreciated not being strong armed and pressured into a lengthy discussion about extended warranties and other add-ons. Matt in particular was excellent to work with and stayed in constant contact both before and after the purchase to ensure I was taken care of. Will definitely be going back to this dealership for service appointments and keep in consideration for any future purchases! More

Super Dealer! I was truly impressed with my overall experience while dealing for my new CX-5 at Premier Mazda. Every staff member treated me like family and was eag I was truly impressed with my overall experience while dealing for my new CX-5 at Premier Mazda. Every staff member treated me like family and was eager to help make my day! Jessica worked really hard with the numbers for me; a GREAT salesperson! I believe that I got an awesome deal and was a happy man when I drove off in my new SUV. More

Super service Always friendly and clearly explain issues/fixes. Always appreciate their help keeping our CX-5 and CX-9 in tip top shape. The free car wash is a we Always friendly and clearly explain issues/fixes. Always appreciate their help keeping our CX-5 and CX-9 in tip top shape. The free car wash is a welcome benefit! More

Excellent Dealership I worked with Matt and Jacob to get into a new 2019 Mazda 3. They were both personable and responsive, and had an excellent price for me. Matt was ver I worked with Matt and Jacob to get into a new 2019 Mazda 3. They were both personable and responsive, and had an excellent price for me. Matt was very knowledgeable and informative, very cool and not overtly pushy in the least. He also went above and beyond, working to get my temporary rental vehicle returned for me to Enterprise, so that I could drive away in a Mazda the day of sale. This dealership is upscale, immaculate, and customer service-focused. I will absolutely recommend anyone looking for a Mazda or vehicle to go here! More

Good experience Matt worked with us on giving us the best price and experience compared to the other dealerships. I've bought 2 cars from premier and plan to buy a th Matt worked with us on giving us the best price and experience compared to the other dealerships. I've bought 2 cars from premier and plan to buy a third from them. More

Service department is excellent. So I took my MX-5 to the Mazda store the other day and spent about an hour and a half sitting around waiting. This is perfectly alright but in that ti So I took my MX-5 to the Mazda store the other day and spent about an hour and a half sitting around waiting. This is perfectly alright but in that time I spoke to two sales people out of three. The third completely ignored us. I even went so far as to tell one of the sales folks I'd like to drive a new Mazda 3 to see how it handles and compares to the Mazda 3 I owned previously. Now I know that salespeople work on commission and don't want to risk missing a potential sale but this was on a Thursday afternoon. THERE WAS NOT ONE OTHER CUSTOMER IN THE PLACE. So why not take the chance that I might like the new Mazda 3 and take us for a test drive while our car is being serviced? Especially if I just told you I'd like to take a test drive. If I was a dealership service customers would be sitting in a new car immediately after handing the Service Adviser their keys. Other than that the experience was great. More