Luther Westside Volkswagen - Service Center

Speedy and friendly My recall for software update and 20,000 mile checkup and oil change was efficient and everyone was friendly and professional. 5 stars to you all. My recall for software update and 20,000 mile checkup and oil change was efficient and everyone was friendly and professional. 5 stars to you all. More

Service, quick and professional Needed tire rotation and oil change (?); overall inspection revealed rear springs were shot. One more hour and I left with a noticeably taller and cle Needed tire rotation and oil change (?); overall inspection revealed rear springs were shot. One more hour and I left with a noticeably taller and cleaner car. We were aware of noises and instability and replacing the coils probably did the trick. This car is driven a lot less post-retirement; it's good to have it up to snuff at a reasonable price based on a trustworthy assessment. Thank you. More

Great service in a pleasant setting They just get all of the details right from checking in to relaxing with snacks to check-out. Yup, sort of makes the details of the service a non-issu They just get all of the details right from checking in to relaxing with snacks to check-out. Yup, sort of makes the details of the service a non-issue! More

engine losing power, glow plug light flashing came in Wed looking for quick service due to sudden problem. Earliest service appt was Friday, but I was able to get a rental. Headed to Hastings as I came in Wed looking for quick service due to sudden problem. Earliest service appt was Friday, but I was able to get a rental. Headed to Hastings as I had planned for Thursday, and before Wednesday closing time, I had already received a text that my vehicle was ready to go - no charge due to lights out event and service under warranty. More

Awesome Feedback After having purchased a new Beetle in August (from another dealer), last week we brought our car into Luther (which has been our preferred service pr After having purchased a new Beetle in August (from another dealer), last week we brought our car into Luther (which has been our preferred service provider for years) because we needed new wiper blades. We were a bit concerned about needing new blades so soon after purchasing the car. However, the service department at Luther was wonderfully friendly and helpful. Not only did they replace the blades right away (we did not have an appointment), they also gave our car a wash. Moreover, they did not even charge us because the blades were still under warranty. What a pleasant experience! Thanks, Luther More

Short Notice Service This past Tuesday, while driving from my home in eastern Wisconsin to central Minnesota, the ADBLUE and WRENCH dash lights came on, with the message m This past Tuesday, while driving from my home in eastern Wisconsin to central Minnesota, the ADBLUE and WRENCH dash lights came on, with the message my car would soon not be able to restart. Lynn Grissom from the Luther Westside VW Service Dept. arranged for an appointment as soon as I could arrive. When I got to your dealership, Lynn was welcoming, professional, friendly, answered my questions, and kept me informed as my 2013 VW Passat TDI was evaluated and repaired. The mechanic(s) and service staff quickly fixed my car so I could continue on my trip, and with a car wash as a nice bonus! Your busy Service Department's care and excellent work on very short notice, plus Lynn's outstanding personal customer care made a stressful problem actually enjoyable! More

Professional, friendly service advisor I was so impressed with the professionalism and respectful service from my service adviser, Amber. She was caring and had informative tips for me. She I was so impressed with the professionalism and respectful service from my service adviser, Amber. She was caring and had informative tips for me. She took full responsibility for previous mistakes made on the dealership's behalf. I was so glad to have been matched with such a caring, dedicated employee. More

Helped right away! I pulled up into the express bay and immediately was helped right away by a very understanding, kind, knowledgeable manager. Before even going further I pulled up into the express bay and immediately was helped right away by a very understanding, kind, knowledgeable manager. Before even going further or trying to "swindle me" he heard what was going wrong and reassured me my car was fine. More

Excellent service, as always I always get top service. Attention to detail, quality of repair work, and complete explanations of what is required. Prices have always been fair. In I always get top service. Attention to detail, quality of repair work, and complete explanations of what is required. Prices have always been fair. In some cases, less than estimated. My Golf will last me a long time! More

simple service call Tao knew i had time constraints and took care of everything asked and in timely fashion. very happy.spoke about upcoming potential issues and what to Tao knew i had time constraints and took care of everything asked and in timely fashion. very happy.spoke about upcoming potential issues and what to watch...all good More