Luther Westside Volkswagen - Service Center

WOW!!! -45 below zero. 6:30 pm Luther transport jumped my dead convertible. The kind diver arrived 2 hours sooner than expected. 6:40 pm I drove to Lu -45 below zero. 6:30 pm Luther transport jumped my dead convertible. The kind diver arrived 2 hours sooner than expected. 6:40 pm I drove to Luther Westside. Checked my car in for a new battery install. Tech Josh was standing at the service counter and offered to stay late to install a new battery in my car. 7:15 On the road back home. ...on the coldest day in this century! SHOWOFFS! all! Thank you! Diane More

Consistently good service I’ve been bringing my car to Westside for five years now. I keep returning because of the friendly service team and the excellent job they’ve done of I’ve been bringing my car to Westside for five years now. I keep returning because of the friendly service team and the excellent job they’ve done of keeping me posted on the progress on my vehicle. I’ve also been pleasantly surprised by the quality of the loaner vehicles. It’s really nice to drop off and go with a nice, newer vehicle. Thanks! More

Seemingly complicated situation, made easy! I had yet to have my vehicle serviced by Luther Westside, even though I had purchased my car from there. I've had my routine maintenance done at Valv I had yet to have my vehicle serviced by Luther Westside, even though I had purchased my car from there. I've had my routine maintenance done at Valvoline and other service providers. I had a few recalls and needed my tires rotated, 30k milage routine maintenace and an oil change. The crew I worked with was able to answer all of my questions with accuracy, alerted me with changes, and made detialed notes of what exactly was performed on my vehicle when I picked it up late. I will recommend anyone service their vehilces at Luther Weside - you always get what you pay for. More

repair service fine, customer service okay Brought my 2012 Jetta SE in for a repair that was to be covered by a warranty extension. The problem had been diagnosed by an independent mechanic who Brought my 2012 Jetta SE in for a repair that was to be covered by a warranty extension. The problem had been diagnosed by an independent mechanic who sent me to Westside for the repair after finding out that it would be covered by the warranty extension. I'm satisfied with the repair service, but I needed to leave voicemail three times before the service consultant (Dillon Case) returned my call to schedule the repair. Once the car was at Westside there was also some confusion about whether the repair would be covered by the warranty extension. My daughter who brought the car in was given a cost estimate of over 400.00 with no assurance that most of that cost was covered by the warranty. Bottom line - scheduling the repair was easy once I was able to speak to Dillon and the repair was fine. More

Repairs & Maintenance This dealership is always respectful, friendly and fast . I worked with Tao Thao who understood why the repairs necessary and was willing to answer This dealership is always respectful, friendly and fast . I worked with Tao Thao who understood why the repairs necessary and was willing to answer any questions. More

Mostly great experience Tao was great to work with! He was honest and trustworthy. He took the time to listen and answered all my questions. I don’t remember who the guy se Tao was great to work with! He was honest and trustworthy. He took the time to listen and answered all my questions. I don’t remember who the guy selling tires was but he was not as pleasant to work with. I felt like he was trying to meet a quota and was personable. Everyone in the waiting area could hear what he was saying. Overall, I will use this location for service appointments when convenient and would consider it for my next new purchase. More

find cause of noise in the front of the car they were great - took the time to identify the problem, and to fix it. They did a general check and also noted that the battery was getting older an they were great - took the time to identify the problem, and to fix it. They did a general check and also noted that the battery was getting older and not cranking as well, so we replaced it - just in time for the really cold weather. I doubt that the battery would have held up to the weather we are now having, but due to their attention it is not a problem. More

Another great customer service experience The crew at Westside got me in quickly and did their best to get me back on the road the same day. We had to wait for a part so they set me up with a The crew at Westside got me in quickly and did their best to get me back on the road the same day. We had to wait for a part so they set me up with a rental and I was headed home after a short wait. As always, Doug Karnuth was so helpful in coordinating everything. Service techs Amber and Dan were awesome and Leo got me into a rental in mere minutes. The folks at Westside always take such good care of me and reaaly deliver great service. More

Excellent service Tom in parts was very helpful making sure that the correct part was ordered and arrived before service was scheduled. Lynn in service was very helpfu Tom in parts was very helpful making sure that the correct part was ordered and arrived before service was scheduled. Lynn in service was very helpful More