Luther Westside Volkswagen - Service Center

Review Question: How was your service? As always the staff at Westside was outstanding and took great care of me for starlet to finish. Top Notch! Question: How was your service? As always the staff at Westside was outstanding and took great care of me for starlet to finish. Top Notch! More

Thoughtful, prompt customer service! In today's world it can sometimes be hard to define "Customer Service". Not so with Luther Westside Volkswagen. We thought our appointment was at 9AM, In today's world it can sometimes be hard to define "Customer Service". Not so with Luther Westside Volkswagen. We thought our appointment was at 9AM, nope, it was for 8! We not only received a phone call, when we arrived we were processed quickly and kindly. We were even hooked up with a loaner car! Our experience was everything we were told it would be and then some! More

great service / no hassle Derek made the experience easy with no hassle - and you guys hit the expected completion time on the nose! I was never a person to go to a dealer for Derek made the experience easy with no hassle - and you guys hit the expected completion time on the nose! I was never a person to go to a dealer for regular service until Westside - and the positive experiences i continue to have. thank you - More

Oil change They were helpful and friendly. They were able to sqeeze me in on a busy day. They also help fixing a light in my car. They were helpful and friendly. They were able to sqeeze me in on a busy day. They also help fixing a light in my car. More

Very courteous and professional. Everyone at the dealership treated me exceptional. The work was done in a timely manner too. Very happy with everyone, and a car was provided also. Everyone at the dealership treated me exceptional. The work was done in a timely manner too. Very happy with everyone, and a car was provided also. More

FABULOUS! Took me in without an appt. with min. wait time! A light went on and I couldn't figure out what it was for, but not knowing scared me so I went to the dealership (without an appointment). They took m A light went on and I couldn't figure out what it was for, but not knowing scared me so I went to the dealership (without an appointment). They took me right in and within moments told me they thought the problem might be low air pressure in the tires.. turned out to be a nail in one. I purchased the tires there about a year ago so the replacement tire was covered. They topped off the fluids and checked things over (since I am a techno peasant) and sent me on my way. THANK YOU SO MUCH... More

Bad cell with the battery Excellent customer service. I pulled into a gas station and after getting gas the car would not start. I assumed it was a bad battery, the car is a 20 Excellent customer service. I pulled into a gas station and after getting gas the car would not start. I assumed it was a bad battery, the car is a 2017 and called Westside. They told me if I could get someone to jump the car and get to the dealer before 5 pm they could check it out and replace the battery if that was the problem. I was able to get a jump at the gas station and arrived at Westside at 4:45 pm. Derek the service advisor was very helpful and service was able to verify that the battery had a bad cell and replaced it under warranty. All of this was done in a little over an hour plus they washed the car. They finished in plenty of time for me to head to the airport and pick up relatives visiting for the holidays. Great experience and thank you for helping me out on such a short notice! More

Top notch Friendly, helpful, efficient and complete! I dropped my car off several hours early for my appointment. They completed my tune up early and included a Friendly, helpful, efficient and complete! I dropped my car off several hours early for my appointment. They completed my tune up early and included a wash. Car was ready before my original appointment time! More

Nancy's car We came in for a recall and was very pleased with the waiting room and personal. The service took less time than expected. A very nice surprise. We came in for a recall and was very pleased with the waiting room and personal. The service took less time than expected. A very nice surprise. More