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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,609 Reviews
1,609 Reviews of Luther Westside Volkswagen - Service Center
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October 02, 2018
Fabulous customer service!! I brought my car into Luther Westside Volkswagen for the Luther lights out event. It only took 45 minutes for them to let me know what was wrong. Afte I brought my car into Luther Westside Volkswagen for the Luther lights out event. It only took 45 minutes for them to let me know what was wrong. After finding out it was covered under warranty, they immediately offered a rental car for the day while they fix it so I don’t have to wait there all day! it was completed in the same day and my car runs fabulous! More
by JENNIFER.WALTERS68
Verified CustomerEmployees Worked With
Dan Vick
October 02, 2018
Steuart tune up All went smoothly and exactly the length of time estimated. Couldn’t have asked for better service. He Did a good job explaining the results All went smoothly and exactly the length of time estimated. Couldn’t have asked for better service. He Did a good job explaining the results More
by asteuart
Employees Worked With
Sorry I don’t recall the folks names. They both a good job
September 30, 2018
Bait and switch ??? When calling before arranging the 10K check we called the service department. Upon discussing the prices we were informed the price was about $112, w When calling before arranging the 10K check we called the service department. Upon discussing the prices we were informed the price was about $112, when explaining that tire rotation was not needed as winter tires would be installed within the next month the price dropped to about $82. When I went in with the car I was informed the price was $112 + tax, there was not option such as we had been quoted over the phone. More
by gary
Employees Worked With
I did not note the names of the two people who spoke to me.
September 30, 2018
ECM recall, checked out okay Derek was our rep, introducing himself and then doing closure of the visit. Job done while we waited. The only area that I suggest be improved is Derek was our rep, introducing himself and then doing closure of the visit. Job done while we waited. The only area that I suggest be improved is the first impression when driving in for service. Suggest rotating staff so that at least 1 tech support staff is at all times covering that frontline drive-in area. Staff are generally behind the sliding door and there is a wait for someone to come into the drive-in area. More
by ANITALANG321
Employees Worked With
Derek #772
September 29, 2018
Diagnostics and replacement of fuel sensor The team did a nice job of keeping me informed of the problem, loaned me a car for the day when it was determined that a part (or parts) needed to be The team did a nice job of keeping me informed of the problem, loaned me a car for the day when it was determined that a part (or parts) needed to be ordered, and was efficient throughout. I have always been happy with the service at Luther Westside. More
by Jeanne L
Employees Worked With
Dan
September 29, 2018
Expensive Service The people were great but for what they did was way to expensive. And after paying that much they didn’t even wash the car. The people were great but for what they did was way to expensive. And after paying that much they didn’t even wash the car. More
by rclhouse
Employees Worked With
Dillon
September 28, 2018
Very unimpressed I have brought my car to Luther Westside for 2 years after moving to Minneapolis. I had my diesel fix done as well as a new A/C condenser and all rout I have brought my car to Luther Westside for 2 years after moving to Minneapolis. I had my diesel fix done as well as a new A/C condenser and all routine maintenance. I brought it in for hard starting and a sunroof leak. I received a call to ok service but didn’t get many updates on top of that. I got a call saying work was done and the car was ready. When I picked up the car no one walked me the repairs or any issues. I got in only to notice two bolt covers missing. That was never explained to me. The tech seemed bothered to explain that “its 8 year old plastic - it’s gonna break. I wrote it on the order. We are getting replacements. Should be 2 days”. This was explained to me on the phone or upon cashing out. I asked “so someone will call when those parts are in?” “Yeah I guess” was the answer. I was surprised that the car wasn’t washed. And since the sunroof had been leaking the passenger side floor was soaked - right where the tech would have been working and had the floor mat up. I would have expected that to have been vacuumed up or asked if I wanted that done. Of all the past positive experiences I’ve had there, this was very upsetting especially after a $600 service. Since my vehicle is out of warranty, I could take it anywhere but I choose a VW dealership to keep it in the best shape possible. All I can say is that I’m disappointed and it may affect my patronage. Dan Vick was who I started working with and was pleased. I did not speak to him when I picked my car up More
by jmac
Employees Worked With
Dan Vick
September 28, 2018
Great Service and People Always do what is asked, people are very good, mechanics know what there doing, and Rick Westland is on top of it all, the Best! A great place to buy Always do what is asked, people are very good, mechanics know what there doing, and Rick Westland is on top of it all, the Best! A great place to buy and get service. More
by hjo120
Employees Worked With
Rick Westland
September 27, 2018
Always professional I have had three cars from Westside VW and I have always been impressed not only with the cars but with the service I have received. Always clean in t I have had three cars from Westside VW and I have always been impressed not only with the cars but with the service I have received. Always clean in the bay, in the waiting room. Always professional and honest staff. The best! More
by SallyHDH
Employees Worked With
Craig Gage
September 27, 2018
Always a great experience Everyone at Westside are very knowledgeable, friendly, and great at what they do! Customer for life. Thank you for servicing our vehicle. We can alway Everyone at Westside are very knowledgeable, friendly, and great at what they do! Customer for life. Thank you for servicing our vehicle. We can always trust Westside. More
by DCASEDETAILING
Employees Worked With
Dillon Case
