Luther Westside Volkswagen - Service Center

Fastest pit stop ever @ Westside.. Oil filter and tire rotation in about 74 minutes. Lynn Grissom, whom I’ve never met before, asked questions, LISTENED, and got right to it. Oil filter and tire rotation in about 74 minutes. Lynn Grissom, whom I’ve never met before, asked questions, LISTENED, and got right to it. I come to Westside because I trust you. Lynn is the most professional of any employee I have dealt with. More

Easy Perfect experience. I needed a basic 10,000 service to my new VW Atlas, and some software updates as well. Everything from booking the appointment w Perfect experience. I needed a basic 10,000 service to my new VW Atlas, and some software updates as well. Everything from booking the appointment with rental car to paying at the end was super easy and professional. I didn't have to wait at the drop-off, to get my rental car or to pick-up. Couldn't have been a better experience! Dan was my service rep and he did a GREAT job. More

Car maintenance Great fast service, everything explained, everybody was helpful. Great coffee. Nice clean waiting area. Car was washed and clean when returned to me Great fast service, everything explained, everybody was helpful. Great coffee. Nice clean waiting area. Car was washed and clean when returned to me, thank you More

Who Says You Can't Get Fast & High Quality Service Anymore? Made an oil change appointment online two days before, which was awesome! When I checked in, I was informed of a recall for a software update which Made an oil change appointment online two days before, which was awesome! When I checked in, I was informed of a recall for a software update which would take an hour. Then it was advised that I should do my 20,000 check-up which would take an hour. I figured "what the heck", I'll just camp out in the lounge, read the paper and great magazines with a cup of coffee, and enjoy the quiet morning. An hour and 1/2 later, they were done! Nice surprise, and I felt like I checked a lot off my list! THANKS FOR THE GREAT WORK! More

Wait time and communication When I arrived for my service appointment, I was told an hour and 15 mins max. My wait time was closer to 90 mins and nobody came to inform me that my When I arrived for my service appointment, I was told an hour and 15 mins max. My wait time was closer to 90 mins and nobody came to inform me that my car was completed. I had to go to the desk and check on the status of my car. More

Great Customer Experince Dan in service did a great job checking me in and explaining service details. Dave Hartman was exceptional in selling me a new car while my 2014 Jett Dan in service did a great job checking me in and explaining service details. Dave Hartman was exceptional in selling me a new car while my 2014 Jetta was being serviced. Craig Erickson was fantastic closing the new car sale. More

vehicle service ....ended up with a 2019 Jetta....new car Great service by David Hartman. He was awesome and professional to work with. He did a great job providing assistance and advice during my visit. Great service by David Hartman. He was awesome and professional to work with. He did a great job providing assistance and advice during my visit. More

Quick and Easy Brake Replacement I stopped in with no appointment around 1:00 pm and Derek, Rick and team were able to get me back on the road by 6:00pm. They even gave me a lift back I stopped in with no appointment around 1:00 pm and Derek, Rick and team were able to get me back on the road by 6:00pm. They even gave me a lift back to my office while my car was on the lift. More

Great and fast service! They got me in on time...found the issue...and had me on my way. They explained everything thoroughly before and after. VERY courteous! The waiting They got me in on time...found the issue...and had me on my way. They explained everything thoroughly before and after. VERY courteous! The waiting area is great too (WiFi, water, coffee, snacks, etc...). More

Excellent! I've purchased several vehicles from this dealership and have been going to Luther Westside VW for service for many years. Westside VW is consistently I've purchased several vehicles from this dealership and have been going to Luther Westside VW for service for many years. Westside VW is consistently excellent in customer service and in the vehicle service they provide. They hire skilled individuals who are trustworthy and treat you with respect and who stay with the company, which speaks highly of how the business operates. More