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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
0 Reviews
1,609 Reviews of Luther Westside Volkswagen - Service Center
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August 29, 2018
1 yr service on lease I liked several things: 1 Did not have to wait to be greeted 2 The same person checked in the car and also completed the finishing paperwork when t I liked several things: 1 Did not have to wait to be greeted 2 The same person checked in the car and also completed the finishing paperwork when the car was done 3 Gave time needed for service when I was checked in 4 The associates are very nice, sincere and thorough when talking with the customers The only thing I disliked was the disruption by young children - many that day. More
by abostby
Verified CustomerEmployees Worked With
Only dealt with service people
August 29, 2018
Excellent Recent Visit Was sad to have needed to replace my turbo after only 15k miles, but Westside did an excellent job handling the matter. Great communication and a qui Was sad to have needed to replace my turbo after only 15k miles, but Westside did an excellent job handling the matter. Great communication and a quick turnaround time. They are doing good things in the service department. Very pleased. More
by dritter01
Employees Worked With
Dan
August 29, 2018
60000 mile check up Came in for my 60000 mile check up. Friendly and good service. This has been my vw dealership of choice since moving to Minnesota last year. Came in for my 60000 mile check up. Friendly and good service. This has been my vw dealership of choice since moving to Minnesota last year. More
by Patrick.groschan
Employees Worked With
Dillon case
August 27, 2018
window regulator not functioning I put down my window as I was leaving work & it would not go back up. I called Westside & was able to drop off my car immediately. The work was comp I put down my window as I was leaving work & it would not go back up. I called Westside & was able to drop off my car immediately. The work was completed early the next day. I really appreciated the quick response time & friendly service. Thank you More
by jwilke
Employees Worked With
Dan Vick
August 26, 2018
Fast and detailed service! I always appreciate the great communication that I receive from the team at Westside VW from the reminder of my service appointment to checkout. They I always appreciate the great communication that I receive from the team at Westside VW from the reminder of my service appointment to checkout. They are great at setting expectations for the appointment time and always offer a ride! They are the best. More
by BETSY L
Employees Worked With
Ben Illies
August 26, 2018
Perfect Awesome organized place to have my car serviced. They always greet me when I drive in to drop off my car. Service department is always helpful and ver Awesome organized place to have my car serviced. They always greet me when I drive in to drop off my car. Service department is always helpful and very courteous. More
by PGRAY2585
Employees Worked With
Dillon
August 24, 2018
Convenient, easy and as quick as possible.! I don't love having to bring my car in for regular services, but Luther Westside Volkswagen makes it a pleasant experience. The staff is friendly and I don't love having to bring my car in for regular services, but Luther Westside Volkswagen makes it a pleasant experience. The staff is friendly and competent. They do a great job of explaining what they are doing, how long it will take, and update you throughout the process. The dealership and waiting area are super clean. I can work in the charging cubbies or just hang out on the couches and watch TV. They also have a good selection of beverages and snacks. More
by palegrl
Employees Worked With
Derek Tiedke
August 24, 2018
$650 surprise, added stress, more stress, even more stress After spending over $1300 for a 140,000mi checkup in June, I am surprised that my dashboard mechanical light came on only 2.5 months later. I was flo After spending over $1300 for a 140,000mi checkup in June, I am surprised that my dashboard mechanical light came on only 2.5 months later. I was floored that Westside VW wanted $130 just to plug their computer into my car for a diagnosis! Seriously, a diagnosis cost $130, medical appointments don't cost that much! Furthermore it took 1.5 hours! I made an appointment for the next morning to have the work done. In the morning my paperwork was labeled "Waiter" and the desk guy came to me 45 minutes later to say they were waiting for the mechanic who diagnosed the problem to come in to work on it. Do you understand I have to take off work to wait for my car to get done? To be hit with an auto repair bill, I need to work. Taking time off without pay is additional stress I do not need. I mentioned this the night before after the diagnosis and the morning of the appointment. He then arranged for me to get a rental if I could return it by 4pm. My problem is not only the lack of a rental in the first place, but the amount charged for labor. First $130 to diagnose a problem your computer actually diagnosed and then $387 for 2.5 hrs of work. I doubt you pay your mechanics over $150/hr? At $150+/hr, I should be offered a courtesy car immediately PLEASE do not suggest that there is a "courtesy" van available to drive me home , 11 miles, or to drive me to work, 12 miles. To say a "courtesy" van can only go within a 5 mile radius is a joke, unless you have a VW dealership located every 10 miles. More
by mccollor
Employees Worked With
The rental car guy was super fast and efficient
August 23, 2018
Great service Always a pleasure to bring my Jetta in for planned maintenance. Everyone is courteous and the waiting room is always bright and comfortable and timin Always a pleasure to bring my Jetta in for planned maintenance. Everyone is courteous and the waiting room is always bright and comfortable and timing is right on as far as how long I will wait. Thanks More
by baradba
Employees Worked With
I'm sorry I don't know who the two in service were who helped me (male and female)
August 23, 2018
S0ervice This was for regular scheduled maintenance for my step son's 2004 VW Jetta GLS. It was performed as scheduled and completed approximately when it was This was for regular scheduled maintenance for my step son's 2004 VW Jetta GLS. It was performed as scheduled and completed approximately when it was to have been. More
by MY13JETTA
Employees Worked With
Choi
