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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,609 Reviews
1,609 Reviews of Luther Westside Volkswagen - Service Center
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August 13, 2019
Excellent Done early on a drive in. Good recommendations on body shop and re-ap of 3m product from rock chip. Good overall. Don't put a minimum on your revie Done early on a drive in. Good recommendations on body shop and re-ap of 3m product from rock chip. Good overall. Don't put a minimum on your review requirements..... More
by DAVE_BAUDLER
Verified CustomerEmployees Worked With
Nick Ciardelli, Rick Tedesco
August 13, 2019
Derek was a real gentleman. Derek was very busy when I needed service, but he made time to get me tended to is a speedy, courtesous fashion. The price was also very fair. I prom Derek was very busy when I needed service, but he made time to get me tended to is a speedy, courtesous fashion. The price was also very fair. I promise to be back. More
by victorvanwagner1@yahoo.com
Employees Worked With
Nick Ciardelli
August 10, 2019
I'm not sure I was satisfied with the quote and the timeline of the work, which was a couple hours. My dissatisfaction comes from noticing a couple of hours after I was satisfied with the quote and the timeline of the work, which was a couple hours. My dissatisfaction comes from noticing a couple of hours after picking my car up, that some fluid is leaking. Can't tell what it is. Additionally, I drove on the freeway at 60 mph to pick up a friend and that friend noticed the hood of the car was not closed completely. Thats scary. Also, I asked to have tires checked. I assumed they would be filled with air, but there is a distinct pull to the right. And theres something wrong with my passenger side mirror. Had none of these issues before dropping the car off. I don't know what to think. At the bottom of this review are questions regarding friendliness and customer service. I interacted with about seven individuals. Three were friendly and actively helpful. The man who checked me in at the counter was courteous. The rest seemed annoyed with my presence, not greeting me and not giving any guidance about process and procedure in dropping off and picking up. This was frustrating because I had never been to the service center before. More
by mbove38
Employees Worked With
Not sure of their names
August 09, 2019
Great Service! Luther Westside Volkswagen was professional, friendly and prompt. They told me exactly what they were going to do as well as a price before they even Luther Westside Volkswagen was professional, friendly and prompt. They told me exactly what they were going to do as well as a price before they even worked on my car. They had the entire service complete by EOD and walked me through everything they did. Great experience and will definitely bring my car to this service center next time I need my car inspected! More
by meganlokensgard
Employees Worked With
Dan
August 09, 2019
Thank you! Brought my 2011 Jetta Sportwagen in for service after my sunroof leaked. Several inches of water had accumulated and I basically needed a once over/fo Brought my 2011 Jetta Sportwagen in for service after my sunroof leaked. Several inches of water had accumulated and I basically needed a once over/for diagnostics to be run on my vehicle. Treyvon was very communicative and helpful throughout the process - I appreciated his attention to detail and honesty. I recently moved to Colorado for school but will be using Luther VW whenever I am back in Minnesota. Thanks again! More
by Hannah K.
Employees Worked With
Treyvon Allen
August 08, 2019
Somethings wrong I’ve been having car problems since leaving the shop. No issues prior to going in for an oil change. Something must have happened during inspection. I’ve been having car problems since leaving the shop. No issues prior to going in for an oil change. Something must have happened during inspection. More
by drewkirch
Employees Worked With
Don’t recall
August 07, 2019
Easy Breezy - Easy in Easy out Greeted at the garage... and I was early. Check in process was simple and I was able to get some work done while waiting in the customer lounge. I got Greeted at the garage... and I was early. Check in process was simple and I was able to get some work done while waiting in the customer lounge. I got a text my car was ready and I was on my way. More
by BCAMP2
Employees Worked With
Tray
August 06, 2019
Oil Change service I came in without an appointment, and the service team was able to quickly service the car. When I arrived the wait time was around 1 1/2 hours, but I came in without an appointment, and the service team was able to quickly service the car. When I arrived the wait time was around 1 1/2 hours, but they were able to push it to around 45 min. More
by sanfordg90
Employees Worked With
Vince Mcdonald
August 06, 2019
Service Review I was able to reschedule my appointment to a day and time that worked for me and the service I received was good and my vehicle was ready when I neede I was able to reschedule my appointment to a day and time that worked for me and the service I received was good and my vehicle was ready when I needed it. More
by ambers
Employees Worked With
I don't remember who I worked with
August 06, 2019
very accomodating and did what we asked Got us in promptly. They found the root cause of the problem and ID'd areas we should take care of to lengthen the life of the car. Got us in promptly. They found the root cause of the problem and ID'd areas we should take care of to lengthen the life of the car. More
by clay.kalter
Employees Worked With
sorry don;t remember, but service agent was very helpful.
