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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,609 Reviews
1,609 Reviews of Luther Westside Volkswagen - Service Center
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July 10, 2019
Excellent Thank you for the speedy, informative and great service. Happy to have my Beatle back in great shape again. I’ll be returning to the Luther location a Thank you for the speedy, informative and great service. Happy to have my Beatle back in great shape again. I’ll be returning to the Luther location again. More
by j-scott000
Verified CustomerEmployees Worked With
Dan Vick
July 09, 2019
Beyond outstanding! The ass't manager,Rick Tedesco, and the serviceman,Steve Davis, took a genuine personal interst in my vehicle. They took the same care as I would hav The ass't manager,Rick Tedesco, and the serviceman,Steve Davis, took a genuine personal interst in my vehicle. They took the same care as I would have if I were able to do the work myself. My vehicle a very prized possession, and they treated it like their own. I am very, very pleased. More
by Gary S
Employees Worked With
Rick Tedesco, Steve Davis
July 09, 2019
Always top notch service People are all helpful and friendly. Car delivered on time, as promised. Took a drive with a technician who looked for symptoms that I described. H People are all helpful and friendly. Car delivered on time, as promised. Took a drive with a technician who looked for symptoms that I described. He explained things to my satisfaction. And a car wash to boot. Heckuva deal. More
by Customer from EP
Employees Worked With
I don't know names of folks who helped me. Sorry.
July 08, 2019
Extremely unhappy with Luther Westside Wolkwagen In replacement of a Volkswagen Tiguan, which was already given me lots of mechanical issues and high expensive repair invoices and despite all the die In replacement of a Volkswagen Tiguan, which was already given me lots of mechanical issues and high expensive repair invoices and despite all the diesel scandal issues, in 20I7 I exchanged the VW Tiguan for a brand new Volkswagen Golf Alltrack, which I purchased at Luther Westside Volkswagen. The car has less than 2 years old and around 15,000 miles. Last month, the car showed signs that something was wrong. I felt a constant vibration coming from the front left wheel and I purchased the car at Luther Westside Volkswagen I took the car to be checked at the dealership. The diagnostic I received was that the front tire was worn and a replacement was recommended. I was taken by surprise by this diagnostic for the following reasons: 1) 15,000 is not the industry milestone for tire replacement (this is not a sport car equipped with high soft tires). Plus, this is a new car. 2) Tire worn was predominant in just one side of the car, which I was told it could be due to road conditions and/or driving style. Not sure what that means. If even this could be related to road conditions, the tire attrition should be equal on both tires and not just one. Plus, not sure what they mean by driving style. 3) Luther Westside Volkswagen did not offer to perform any tire rotation, which is expected as part of the tire lifecycle before it reaches the point of replacement. 4) Luther provided the symptom of the issue but not the cause neither the solution for the problem. They returned the car with no improvements and I must say the experience of owning and driving a Volkswagen has been quite disappointing in my last 5 years. Plus, after dealing with Luther for over 8 years, I am tired of them telling that there is nothing they can do about it. Can you please figure out what is the problem? More
by vanessa.carneiro
Employees Worked With
mechanical problem
July 08, 2019
Substandard I was in for a standard oil change. When looked over the paper work when it was finished it looked like someone had just hurriedly checked everything I was in for a standard oil change. When looked over the paper work when it was finished it looked like someone had just hurriedly checked everything was ok. The section for tire pressure was just check ok and didn't indicated what each tire was at. The section for the air cleaner was checked ok, but when I looked under the hood the screws to remove the air cleaner looked untouched. The steering wheel, door handle and windshield pillar had oil on them and seat and mirror and both been changed. I would like to bring the car back to confirm everything was actually done correctly. More
by DJONM
Employees Worked With
unknown
July 07, 2019
Great service I’ve had nothing but good experiences with Westside’s service department. I receive clear communication throughout the day about how service is going I’ve had nothing but good experiences with Westside’s service department. I receive clear communication throughout the day about how service is going with my vehicle and when I can expect it to be ready. I’ve also had to use their rental service which was very quick and easy. More
by sonja.anderson0
Employees Worked With
Treyvon Allen
July 06, 2019
Certified pre-owned for 3 weeks and Electrical issue I recently purchased a certified pre-owned 2014 VW Golf TDI from the Burnsville location about 3 weeks ago. I made a 11:30am appointment to look into I recently purchased a certified pre-owned 2014 VW Golf TDI from the Burnsville location about 3 weeks ago. I made a 11:30am appointment to look into a check engine light. After waiting a hour and a half I was informed of my issue, and was told that it wouldn't be covered under your Luther warranty and it would cost me $415. I've owned the car for 3 weeks! I think this is unacceptable. Overall my experience was fine except for the long wait, but very disappointed that your company wouldn't cover the bill when I haven't even owned the car a month yet. It makes me question the "thorough inspection" done on these cars that you claim you do before selling them. I was thinking of buying a second TDI from you and I know $415 isn't a ton of money but it's enough for me to look elsewhere else for my next car. I don't have the names of the employees I worked with. More
by mainogre
Employees Worked With
July 06, 2019
Friendly efficient and communication was excellent! The service was exactly what they said on the phone When I needed new tires they gave me a quote upfront. The service was done in a timely fashion. The service was exactly what they said on the phone When I needed new tires they gave me a quote upfront. The service was done in a timely fashion. More
by margaretmaryryan
Employees Worked With
Carole Jean Anderson
July 04, 2019
8 years of excellence I am on my 3rd car from Luther Westside. It's been an amazing 8 year journey and I look forward to many, many years. I am on my 3rd car from Luther Westside. It's been an amazing 8 year journey and I look forward to many, many years. More
by jarenturley
July 03, 2019
Review of Service for Recall My contact person was very professional and polite and explained everything well. I was in for a re-call for the trunk springs. The trunk would fall My contact person was very professional and polite and explained everything well. I was in for a re-call for the trunk springs. The trunk would fall on my head if it was not pushed completely up. More
by lora.martin
Employees Worked With
He is a new employee and not shown but was very good.
