Luther Westside Volkswagen - Service Center

Service issue My service engine light went on. I was able to get Westside's service department to look at my car without my having an appointment. They gave me an My service engine light went on. I was able to get Westside's service department to look at my car without my having an appointment. They gave me an honest assessment of the problem and even suggested that I really didn't need any additional work on my car. The cost of their inspection was very reasonable. More

Unexpected Warranty Repair! I originally came in to get some tire/wheel inspections and left with the knowledge I was eligible for some very expensive repairs for FREE (via warra I originally came in to get some tire/wheel inspections and left with the knowledge I was eligible for some very expensive repairs for FREE (via warranty)!! I truly appreciate the honesty and transparency regarding this process and all of the hard work they put in. The staff communicated regularly and made sure I was in the loop regarding the whole process. Phenomenal service overall. I will definitely be back and be recommending to family and friends!! More

Just Another Review Great Service - very knowledgable crew. Average Customer Connection. Just another transaction - a little disappointed by that. Check in was very easy Great Service - very knowledgable crew. Average Customer Connection. Just another transaction - a little disappointed by that. Check in was very easy - but I was greeted by skepticism and a not so friendly hello - I was a little surprised. Checking out was easier but I noticed the girl who gave me my keys back was asking the customer in front of me questions and asking if she had any questions but when I got to the counter I was greeted with cold interaction. She barely looked at me and didn't ask if I had any questions, which I did. But it might've been an off day for 2/3 people I interacted with. However, I would still come back to this facility. More

Transmission fluid change The appointment process was easy (by phone) and the work was done as expected. It did take longer than I expected based on the time estimates I got wh The appointment process was easy (by phone) and the work was done as expected. It did take longer than I expected based on the time estimates I got when making the appointment and when checking in. About 1 hour longer. However, the waiting area is nicely appointed so I made good use of my time. I appreciate the workstation area with table and plug in for my computer. Also nice to have coffee, hot water and snack bars provided at no charge. More

Excellent service overall Great experience when I took my car for its first service. The time of the service was quick and the service adviser gave an explanation on the work d Great experience when I took my car for its first service. The time of the service was quick and the service adviser gave an explanation on the work done. More

Quick service with options The Service Advisor was quick to get us checked in and verify what we needed done. When an issue came up with alignment and tires, he cane to us with The Service Advisor was quick to get us checked in and verify what we needed done. When an issue came up with alignment and tires, he cane to us with numerous options on how to move forward, including the option to get them elsewhere if we wanted, which I found very refreshing and low pressure. More

Excellent service, nice facility The waiting area is very functional for waiters who need to work. The staff even let me use an empty office to do a conference call while I waited. The waiting area is very functional for waiters who need to work. The staff even let me use an empty office to do a conference call while I waited. The updates were helpful. The staff were friendly. My car was very clean when I got it back. More

Professional Service I am busy, like so many other people, so time management is very important to me, Westside VW performed good time management with my repair. I am busy, like so many other people, so time management is very important to me, Westside VW performed good time management with my repair. More

20k scheduled maintenance Excellent, timely and friendly service department. Well run and professional. All staff were courteous and we'll informed. The service area is neat, c Excellent, timely and friendly service department. Well run and professional. All staff were courteous and we'll informed. The service area is neat, clean and inviting. The complimentary snacks and beverages along with an open and comfortable seating area make waiting for the repairs very accommodating. More

Complicated repair was executed effectively My 2007 Passat required replacement of the transmission valve body. The spare valve was coming from Germany. The valve was installed, car was tested s My 2007 Passat required replacement of the transmission valve body. The spare valve was coming from Germany. The valve was installed, car was tested successfully. So far car behaves very well. Good job. More