Luther Westside Volkswagen - Service Center

Quick and Friendly Came in for service on my car. COverall, it was a fast service and and all the staff are friendly during the duration of the visit. Came in for service on my car. COverall, it was a fast service and and all the staff are friendly during the duration of the visit. More

First, 10,000-mile service As always, the service staff is friendly and, when they found an issue with my new car, they gave me a loaner so that they could look into the issure As always, the service staff is friendly and, when they found an issue with my new car, they gave me a loaner so that they could look into the issure further. Turns out, it was not that serious, a fault at the factory, and they replaced the defective part and explained what they had done. More

70000 mile service The service rep told me the accurate time and price of the service. I also asked for a ride to Lifetime and they were on time and helpful. The service rep told me the accurate time and price of the service. I also asked for a ride to Lifetime and they were on time and helpful. More

Great service Better than the dealership I purchased my car from by far. Walking over to look at used cars was quick and easy, The test drive was great. Was shown t Better than the dealership I purchased my car from by far. Walking over to look at used cars was quick and easy, The test drive was great. Was shown things about my car my dealer missed. More

disjointed and frustrating I dropped off both keys and gave a description of the issues with one person. Then was checked in my another person. Then a third person comes to tell I dropped off both keys and gave a description of the issues with one person. Then was checked in my another person. Then a third person comes to tell me it's all ready and to meet him at the pay counter and doesn't provide any explanation so I have to ask him what the deal was with the car. He hands me one key and I have to ask him to go back and find my other key and test it. More waiting. Then I go to pay and there were additional charges on my balance that I had to dispute and wait a very long time for them to correct. Then I get in the car and the light on the dash I had asked them about was still on so I drive back in and they tell me it will be $135 dollars to even look into it. I felt rushed in and rushed out. The attention to detail was terrible and the service guy acted like I was being a burden to him even though it was him who was doing an insufficient job. More

Fast and efficient Went in for 30k scheduled maintenance. Service was quick and was key t up to date on status. Waiting area was clean and comfortable. This is my dea Went in for 30k scheduled maintenance. Service was quick and was key t up to date on status. Waiting area was clean and comfortable. This is my dealership of choice. More

Great Service Answered all my questions and found all of the problems I went in for. I will do business with them again in the future. Thank You! Answered all my questions and found all of the problems I went in for. I will do business with them again in the future. Thank You! More

20,000 mile service Only complaint I have is the length of time I had to wait. 1.25 hours even though I had made an appointment beforehand. I expected quicker service hav Only complaint I have is the length of time I had to wait. 1.25 hours even though I had made an appointment beforehand. I expected quicker service having made an appointment. More

Too long for an oil change. I scheduled an oil change and it took 1.5 hours. A pre scheduled oil change should be 30 min max! It’s too long to wait and dealing with a ride for an I scheduled an oil change and it took 1.5 hours. A pre scheduled oil change should be 30 min max! It’s too long to wait and dealing with a ride for an oil change is out of the question. I may look to use the dealer for major service but not oil changes or anything that involves waiting. This should not reflect be negatively on the service personnel. Staff that I dealt with were friendly and courteous. I believe this is a system issue. More

Attention to detail was great and much appreciated. Didn't think we'd need a loaner but we did, as we added a few things to the 60k service. WSVW had none available but within an hour they had me in a Didn't think we'd need a loaner but we did, as we added a few things to the 60k service. WSVW had none available but within an hour they had me in a loaner and I was on my way. Service went over and above to accommodate me. More