Luther Westside Volkswagen - Service Center

Excellent! Overall a great experience! The staff is friendly, knowledgeable, and efficient. They took great care of ensuring my routine service was handled well Overall a great experience! The staff is friendly, knowledgeable, and efficient. They took great care of ensuring my routine service was handled well and even helped answer some non routine repair/warranty questions I had! More

AC repair on ‘05 VW Mistrustful woman, always fearful of being taken advantage of due to her lack of automotive (etc.) knowledge, was pleasantly surprised with the prompt Mistrustful woman, always fearful of being taken advantage of due to her lack of automotive (etc.) knowledge, was pleasantly surprised with the prompt and accommodating service provided my VW dealership. More

great service hello would like you to know that Dillion Case and Lynn Grissom are excellent service reps with wide knowledge of repairs and procedures, they both li hello would like you to know that Dillion Case and Lynn Grissom are excellent service reps with wide knowledge of repairs and procedures, they both listen and know how to go about getting your vehicle repaired right the 1st time... keep up that great work More

Airbag Alert & 90,000 Service After making my appointment the service team was exceptionally knowledgeable & supportive. Tao was spot on explaining warranty process & took my comm After making my appointment the service team was exceptionally knowledgeable & supportive. Tao was spot on explaining warranty process & took my comment notes exactly. Lynn had service scheduled on time & vehicle was complete with service & estimated price. Very smooth operation! More

Sunroof issues on a Jetta In the end, the Sunroof was fixed but it wasn't the easiest process. I made an appointment and brought the vehicle in the first time and the tech was In the end, the Sunroof was fixed but it wasn't the easiest process. I made an appointment and brought the vehicle in the first time and the tech was unable to duplicate the issue. Then i brought the vehicle in a second time with the sunroof actually stuck open. I was told that the tech could not duplicate the issue so to pick it up. I was not comfortable with that solution and suggested that It was stuck when I brought it in and it was the second occurnace in less than a week so I thought they should spend more time to figure it out. Ultimately they did figure it out after several days with the car (time was not really an issue as I had a loaner and all that was important was finding the problem). The service writer called me and while generally nice, made it a point to tell me how expensive the warranty repair should have been. While i'm sure that the dealership wasn't happy at having to spend the money...thats what a warranty is for and honestly I don't need to hear that. Sounds like a guilt trip put on the customer for all the work they had to do etc. Not really the greatest there. Then when I came to pick up the vehicle, I got in only to find that the shade now wouldn't close. I immediately drove it back into he service stall where a tech looked at it and stated that it was not installed correctly. So...I left the car again over night. I asked for a complimentary oil change which to their credit was graciously granted. the car was ready for pick up the next day, but I did notice some additional wear/damage to the corner of the headliner where the shade was off the track. Not sure if shortcuts were taken or not, but i wasn't overly pleased. Given the amount of time id been without my car, and the relative minimal nature of the damage, I didn't make a fuss about it and took delivery of the finished repair. So.. I rated this transaction a 3 because ultimately the dealership took care of me and so far the issue is fixed...however..I think there could have been better tone/service along the way, and I certainly think that it would have been better to fix it right the first time without additional damage to the headliner. I do thank Dillon for his gracious acceptance of my ask for a complimentary oil change, but that also just goes to show how messed up this service visit was. I do want to give a special positive feedback point to the gentleman that was running the car rental pick up station. I can't recall his name off hand, but he was exceptionally helpful and made sure I was well taken care of each of the 3 times i came into the dealership. I give him specifically 5 stars. More

Good service but very expensive This service center knows how to provide a premium experience for the discerning auto owner. While their service is excellent, the cost of their servi This service center knows how to provide a premium experience for the discerning auto owner. While their service is excellent, the cost of their service is extremely high, which is to be expected at a car dealer. They apparently do not wash cars after servicing them as mine was not washed after the service was completed. More

Good Service Thank you for your help and getting the job done in a timely manner and in a professional manner. I also want to thank you for not "pushing" services Thank you for your help and getting the job done in a timely manner and in a professional manner. I also want to thank you for not "pushing" services and other things to me!! More

Longer, Worse than Expected My appointment was scheduled for 90 minutes on Thursday 4/18. I planned to wait for the service to be completed. Part-way through my wait, my service My appointment was scheduled for 90 minutes on Thursday 4/18. I planned to wait for the service to be completed. Part-way through my wait, my service advisor informed me that my car needed brake work that would take longer and they would like to keep the car until the next day. On Friday, the service advisor called to tell me that they had accidentally damaged the body of my car while they were performing the brake repair ... and would now need to send my car to the body shop. On Wednesday 4/24, they informed me that the replacement part to repair the body had arrived and would need to be painted - but they would cover the cost (xxxx right, since they caused the damage!) The work on my car was finally completed on 4/27 - nine days after I brought the car in. More

Quick service 20 K check and service. All done except the tire rotation that Tao and I talked about. Lynn said it should be done later. Why the difference in time a 20 K check and service. All done except the tire rotation that Tao and I talked about. Lynn said it should be done later. Why the difference in time and need for rotation? More