Luther Westside Volkswagen - Service Center

Spare ignition key programming. Thao offered stellar assistance in explaining what was wrong with my car. His dedication and attention to details were refreshingly stellar. While the Thao offered stellar assistance in explaining what was wrong with my car. His dedication and attention to details were refreshingly stellar. While there is a gallimaufry of opinions in the automobile world, as in any other, Thao, literally, hit the nail on the head, as regards my car's woes. More

Didn't replace cabin air filter after oil change We waited close to 2 hours and they didn't re-install the cabin air filter. Drove around for 3 days not realizing I was breathing in exhaust fumes fro We waited close to 2 hours and they didn't re-install the cabin air filter. Drove around for 3 days not realizing I was breathing in exhaust fumes from the engine. Had to come back and they re-installed it in 30 seconds. More

Always excellent experience The staff are friendly and efficient, but never rushed. The waiting area is always clean and comfortable. My car is always cared for and so am I! The staff are friendly and efficient, but never rushed. The waiting area is always clean and comfortable. My car is always cared for and so am I! More

Extremely satisfied Service team very easy to work with. Received text as soon as I left in my loaner vehicle with contact info if I had any questions. Thanks Luther Volk Service team very easy to work with. Received text as soon as I left in my loaner vehicle with contact info if I had any questions. Thanks Luther Volkswagen! More

Oil change Prompt service, nice employees and a great waiting area. Overall good experience. The woman who checked me in at the service desk was great. Thank yo Prompt service, nice employees and a great waiting area. Overall good experience. The woman who checked me in at the service desk was great. Thank you. More

Clean oil I was able to get in for service immediately and was treated respectfully. They listened to me carefully, and kept me informed. Work was done promptl I was able to get in for service immediately and was treated respectfully. They listened to me carefully, and kept me informed. Work was done promptly to my satisfaction. Very nice guys! The waiting area perfect! More

Great service once again Ignition coils were replaced quickly and smoothly. Dan Vick's communication about the diagnosis and options was clear and correct. Drop off and pick u Ignition coils were replaced quickly and smoothly. Dan Vick's communication about the diagnosis and options was clear and correct. Drop off and pick up was seamless and fast. Best service ever! More

Doing the right thing Staff at Luther coordinated with VW corporate to complete a repair 10 days out of warranty. They went above and beyond to help make this work for me. Staff at Luther coordinated with VW corporate to complete a repair 10 days out of warranty. They went above and beyond to help make this work for me. I am grateful and loyal! More

Quick and efficient; clean and comfortable waiting area It was easy to make an appointment; my car was worked on promptly; and the waiting area is comfortable and well-stocked with reading material, beverag It was easy to make an appointment; my car was worked on promptly; and the waiting area is comfortable and well-stocked with reading material, beverages and snacks. More

Just a little slow The waiting room was nice - great to have free WiFi and a table to sit at - but should it really take 2 hours to change a set of tires? The biggest pr The waiting room was nice - great to have free WiFi and a table to sit at - but should it really take 2 hours to change a set of tires? The biggest pro of the experience was the person helping me out. Amber was very warm and friendly. More