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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,609 Reviews
1,609 Reviews of Luther Westside Volkswagen - Service Center
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April 09, 2019
Top praise for Westside VW Service Department A potentially negative experience (high repair estimate) was handled with calm professionalism, expertise and above & beyond concessions. I couldn't b A potentially negative experience (high repair estimate) was handled with calm professionalism, expertise and above & beyond concessions. I couldn't be more pleased with this dealership. Highest integrity, excellent service and great staff! More
by Colorguy52!
Verified CustomerEmployees Worked With
Nick, Service Dept. Manager, & Lynn-Service Dept. rep
April 07, 2019
10,000 mile systems check There were technicians ready to take my car as soon as I arrived & they are always clear about what maintenance they are going to perform. Estimated s There were technicians ready to take my car as soon as I arrived & they are always clear about what maintenance they are going to perform. Estimated service time was about 2 hours but the technician had mine finished in under an hour. More
by LAURENKATHRYN2013
Employees Worked With
Long
April 07, 2019
semi-emergency tire replacement I stopped in because I had hit a pothole while on a road trip out of state. After I was home a couple of days, my tire low warning light came on. I st I stopped in because I had hit a pothole while on a road trip out of state. After I was home a couple of days, my tire low warning light came on. I stopped in. And, the service tech saw that I had a large "blister" on my sidewall . They were able to get me new tires (I had to get two) and did their best to find me the lowest price for this emergency repair. I appreciate their efforts. More
by VHELMUTH
Employees Worked With
Amber Martin
April 06, 2019
Great service that you couldn’t get from other auto chains My 2015 Golf’s free service warranty was over, but the car is still too new to trust the chain mechanics to touch VW, my precious! ^^ Better pay a lit My 2015 Golf’s free service warranty was over, but the car is still too new to trust the chain mechanics to touch VW, my precious! ^^ Better pay a little more for the best services. Trust is the word for Luther! More
by Lewis
Employees Worked With
Dillon Case
April 06, 2019
Beetle Maintenence Everything went smoothly. No delays and no problems. I would recommend Westside Volkswagen to others for service. I have no further suggestions to ma Everything went smoothly. No delays and no problems. I would recommend Westside Volkswagen to others for service. I have no further suggestions to make to you. More
by DAVIDP65
Employees Worked With
Thao
April 05, 2019
Great service but a little wait Service was good but from the time my car was done which I could see sitting outside to the time I got the paperwork seemed a bit long. Also I did no Service was good but from the time my car was done which I could see sitting outside to the time I got the paperwork seemed a bit long. Also I did not get the multi car inspection sheet that the paperwork said they gave to me. Overall I'm happy More
by Lon339
Employees Worked With
Don't remember her name.
April 05, 2019
Oil change and wheel quote Scheduled an oil change and asked about a quote for two new wheels. Service was friendly and helpful and they worked with my 3rd party coverage to get Scheduled an oil change and asked about a quote for two new wheels. Service was friendly and helpful and they worked with my 3rd party coverage to get the wheels at no cost to me. More
by waliswigum
Employees Worked With
Dereck, Dan P
April 05, 2019
Repeated Engine-relatedness negligence I had a month long affair with Luther Volkswagen starting when a tow truck brought my Tiguan in because it wouldn’t start. My car spent a day or two i I had a month long affair with Luther Volkswagen starting when a tow truck brought my Tiguan in because it wouldn’t start. My car spent a day or two in the shop, then was returned to me after paying ~$800 for a broken gasket. A timing chain issue was also repaired, at no cost to me because of the warranty. The next day my check engine light came on. I brought the vehicle back in, asked for it to be appraised while they looked at it, and just as I was handed the appraisal, the person looking at my car told me it had died on a test drive. I was told because my engine had failed under their care and directly after they had just had it in the day before that they would be covering the engine and that the repair may take up to 3 months. I was upset, but they gave me a free rental until my car was repaired. However, 3 weeks later I received a call stating that the engine would be covered only 40% + $2,000 by Volkswagen. So I would have to pay $2,700 for a new engine after the dealership blew it while they were driving. Seeing little choice, . The appraisal, of course, was not valid since the dealership broke the engine, so in order to even sell the vehicle I would have had to have it repaired. I agreed to pay this amount because the alternative was to be without a car and have $0 to show for it. VW replaced the engine with a brand new engine. I picked up my car another week later. I did not make it off the lot before the check engine light came on. The tech said he screwed up on two things: some vacuum hose was not reattached property and the fuel hose had sprung a leak. Neither of these issues were present in my car before I brought it in the first time. Both issues were fixed at no cost to me. The staff were very kind, especially Lynn. However, I spent nearly a month dealing with what appears to be sheer negligence, including twice being told my car was fixed and having the check engine light come on immediately after. I am disappointed in VW’s service and I am disappointed that VW went back on their word that they would pay for my engine. I am out $3500 and 1 month of time with my vehicle because they failed to identify and correct the issues with my car. More
by tlifke
Employees Worked With
Lynn
April 05, 2019
Good customer service. Listened to my concerns and billed me appropriately. Work was done well, rental service was excellent. Fast and efficient. I was able to get an appoin Listened to my concerns and billed me appropriately. Work was done well, rental service was excellent. Fast and efficient. I was able to get an appointment fast too. More
by TIMJ0411
Employees Worked With
Service department Dan, and rental person. I don’t remember other names.
April 05, 2019
Always exceptional. Love the "Luther lounge" while I wait. Free WiFi, complimentary bottles of water and very comfortable wait area. Technicians and service mechanics are Love the "Luther lounge" while I wait. Free WiFi, complimentary bottles of water and very comfortable wait area. Technicians and service mechanics are second-to-none. I love my "R" and wouldn't ever consider taking it anywhere else. More
by DCNUSSBAUM
Employees Worked With
Employee not listed however I have worked with Thao (?) in the past and he was great.
