Luther Westside Volkswagen - Service Center

Efficient, friendly staff. I called in got the appointment I wanted, and when I got there the staff helped check me in quickly. I waited for my car. I was happy that they washed I called in got the appointment I wanted, and when I got there the staff helped check me in quickly. I waited for my car. I was happy that they washed it after the long harsh winter. More

Great advisor, Amber 60,000 mile work that needed to be done was explained to me and a fair estimate was given. Amber helped me choose the work that needed to be done that 60,000 mile work that needed to be done was explained to me and a fair estimate was given. Amber helped me choose the work that needed to be done that day. More

Starter priblems Sorry -I can’t remember the names of the service personnel but I had a problem with the starter on my new used car -they fixed it and got me an overni Sorry -I can’t remember the names of the service personnel but I had a problem with the starter on my new used car -they fixed it and got me an overnight loaner -quick, friendly and helped me out ! More

Friendly and Sincere Service I walked into Luther Westside VW with my my mind all but made-up on a vehicle to purchase. As it turns out, after test driving said vehicle, I was not I walked into Luther Westside VW with my my mind all but made-up on a vehicle to purchase. As it turns out, after test driving said vehicle, I was not so sure. Vince was the perfect balance of helpful but not pushy to make sure I was making the right decision about my purchase. He asked all the right questions and gave me time to think through the answers, not to mention test drive 3 other cars before settling on the one I drove off the lot that day. Thank you, Vince and Luther Westside VW! More

Always fabulous Fast efficient check-in. Comfortable waiting room with snacks and beverages. Service completed faster than estimated. Needed headlight bulb replace Fast efficient check-in. Comfortable waiting room with snacks and beverages. Service completed faster than estimated. Needed headlight bulb replaced but they checked entire car. More

70,000 mile service It’s been a challenge the past few weeks with the snowy Minnesota weather to call for an appointment. Yesterday was a great day so I called & was to It’s been a challenge the past few weeks with the snowy Minnesota weather to call for an appointment. Yesterday was a great day so I called & was told they could service my car right away 👍. They also washed the winter grime off my car Very grateful! More

Rear Traffic Alert I went in with my 2018 Alltrack SE to have the Rear Traffic Alert looked at. What I didn't know, and the owners manual doesn't specify, is that when t I went in with my 2018 Alltrack SE to have the Rear Traffic Alert looked at. What I didn't know, and the owners manual doesn't specify, is that when the front collision alert is adjusted for early, normal, whatever, it also adjusts the rear. At least it didn't cast anything. More

70k maintenance It was pretty routine for 70k maintenance. Had a washer sprayer that wasn’t working properly and asked service to look into it. They tried some simple It was pretty routine for 70k maintenance. Had a washer sprayer that wasn’t working properly and asked service to look into it. They tried some simple things to get it to work to no avail. No one called me to tell me that I would need to bring it back if I wanted further work completed on it. Usually I get a call in those situations. Instead I needed to find my service advisor upon pick up for further explaination and make another appt. More

I got exactly what I needed. Amber Martin was very helpful and understanding even though I was a little difficult at the start. She was the epitome of quality customer service. Amber Martin was very helpful and understanding even though I was a little difficult at the start. She was the epitome of quality customer service. More

Great Job Had another good experience with Luther VW. Always friendly and very convenient. Waiting area is great, good treats and fun to dream about new cars Had another good experience with Luther VW. Always friendly and very convenient. Waiting area is great, good treats and fun to dream about new cars More