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Lux Motors
Tacoma, WA
18 Reviews
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18 Reviews of Lux Motors
October 03, 2018
SITUATION MADE RIGHT BUYER BEWARE! Just bought a 2010 BMW from there, next day started blowing smoke from exhaust and drivetrain error notifications. Took to have looked a BUYER BEWARE! Just bought a 2010 BMW from there, next day started blowing smoke from exhaust and drivetrain error notifications. Took to have looked at and told valve seals are leaking oil and need replaced and recommended new engine. Paid $21k and change after tax and licensing, and had the car 6 days... 2 of which were spent at BMW for diagnostics. Took back to Lux Motors with the service report and they refuse to help with any of the cost. Referred me to "their mechanic" who is independent from them and he "is booked" out 2-3 months, and they said there is nothing they can do. BUYER BEWARE!! I do NOT in any way shape or form recommend this dealership. UPDATE: I finally met with Maxx the manager and he suggested a solution that worked for both of us. I am thankful he was willing to listen to my side and wecame to an agreement that worked for both parties. I would buy here again in the future because I do believe they have nice cars, but I will always get an inspection on any vehicle I purchase no matter where I buy it from to prevent something like this. Thanks Lux for working things out and making it right. Thanks Jose for all your help. More
by Jolene
Employees Worked With
Jose. Maxx the manager would never come out of his office to speak to us
Helpful September 16, 2018
love our new car I have to admit, when me and my wife considered making a purchase through lux motors, we were a bit skeptical, as we had never bought a car from a dea I have to admit, when me and my wife considered making a purchase through lux motors, we were a bit skeptical, as we had never bought a car from a dealer before, but we were happy to find out that this experience was way better than purchasing privately! From the very start, the whole purchase process was very simple and fast. We scheduled our test drive for saturday and when we arrived it looked very clean inside and out and exceeded our expectations. . The whole experience was exceptional! Our son saw how easy it was, and he may buy a car from them, too! I highly recommend lux! More
by david o
Employees Worked With
jose
May 11, 2018
Love the way they treated us I’m not a type of person that leaves reviews online and not gonna lie Lux Motors asked me To share my experience online and since I has a great servic I’m not a type of person that leaves reviews online and not gonna lie Lux Motors asked me To share my experience online and since I has a great service and purchased an amazing vehicle for the right price from them I didn’t mind to spend few minutes to help them, I was there a year ago looking at some cars and was very disappointed with a old stuff and manager but it looks like current team they have are very friendly and know what means customer service , thanks for your help and best wishes More
by Paul D
Employees Worked With
Matt
April 27, 2018
Purchased second vehicle from Lux We had fabulous experience with Lux Motors, first car we purchased 3 years ago for our son first vehicle and now time was to upgrade our own car, we c We had fabulous experience with Lux Motors, first car we purchased 3 years ago for our son first vehicle and now time was to upgrade our own car, we came for BMW but end up buying Audi , we test drove 4 cars and sales man had a lot of patience and was able to answer all our questions. We are super happy and will be back More
by Jennifer S
Employees Worked With
Tj
April 21, 2018
Purchased a used car from Lux Motors I came to Lux Motors today to look at a used Volvo. I walked out an extremely satisfied new-car owner! Lux Motors made the entire experience wonder I came to Lux Motors today to look at a used Volvo. I walked out an extremely satisfied new-car owner! Lux Motors made the entire experience wonderful from start to finish, they were knowledge of the car I was interested in. When sales guy retrieved the car he opened up all doors to make my life that much easier and gave me privacy to look at it before the test drive. When it came to talk numbers, his positive attitude and honest nature made the purchasing process painless as can be. It was an overall pleasure to work with These guys and would recommend them to anybody looking for an enjoyable car-buying experienced More
by Jennifer S
Employees Worked With
Lux
January 06, 2018
2013 Subaru Impreza STI Purchased my dream car few weeks ago from these folks , best experience I’ve ever had , pressure free, super good atmosphere, definitely will be back Purchased my dream car few weeks ago from these folks , best experience I’ve ever had , pressure free, super good atmosphere, definitely will be back More
by Jason pension
Employees Worked With
Jose
September 29, 2017
Max and his staff are crooks and scam artist, NEVER BUY FROM This is a WARNING to all potential buyers of Lux Motors vehicles. DO NOT BUY FROM HERE, I repeat, DO NOT BUY FROM MAX. He lied about the vehicle I pur This is a WARNING to all potential buyers of Lux Motors vehicles. DO NOT BUY FROM HERE, I repeat, DO NOT BUY FROM MAX. He lied about the vehicle I purchased stating there were no issues with the vehicle. But he clearly knew about the issues on the White 2013 Ram 1500 that he took on trade because the guy who traded it in stated that there were multiple issues and even offered to repair the vehicle at no cost. Max denied his offer and ignored him, but when I came in and wanted to buy the pickup he made no mention of said issues and tried to get me out the door quickly. Well, I found out about the issues late after I already purchased the vehicle (yes I should have had it professionally inspected) but hindsight is always 20-20. PLEASE hear this warning and avoid purchasing anything from MAX or Lux Motors in Tacoma, WA. They are a scam artist and should be shut down and arrested for what they've done. If I wanted out of state I would be picketing and warning any potential buyers about their dishonest practice! Message me if you have any questions. More
by Bobby
Employees Worked With
Max
April 03, 2017
Very nice people and good selection Overall I'm satisfied with a vehicle I purchased from Lux and their customer service , whatever they promised to replace they did, I guess in another Overall I'm satisfied with a vehicle I purchased from Lux and their customer service , whatever they promised to replace they did, I guess in another happy customer, wish them the best More
by Jesse
Employees Worked With
Jose
