Luxury Auto Xchange

BMW M6 Luca and George, Just a quick note to thank you both for handling my purchase so cordially and efficiently. From the first phone conversation Luca and George, Just a quick note to thank you both for handling my purchase so cordially and efficiently. From the first phone conversation with you, Luca, to working out the financing and paperwork with you, George, the whole process was a breeze. I felt like I was buying a car from a friend. You both made me feel at ease, especially when buying this car from 1300 miles away (sight unseen!). Your reassurance about the car's condition was helpful and you obviously go the extra mile to make your customers happy. After purchasing more than 15 vehicles, this was clearly the best car buying experience I've had (and the first I couldn't see, feel or test drive). You can be sure I'll be looking to you first when my next car need arises. If either of you are ever in the area, please look me up...............would love to buy you a drink!. Thanks again for all you've done for me, Stratton More

Horrible experience ! Since buying a White X6 in January the car has been in the shop 7 times, yes 7 times, once every month since we bought it for over a week each time! ! Since buying a White X6 in January the car has been in the shop 7 times, yes 7 times, once every month since we bought it for over a week each time! Thank God we bought the extended warranty, but now we have just found out our warranty will no longer be honored because the car has a branded title!!! Something that was no disclosed out right to us when we bought the car, it is in some fine print somewhere that no one reads, however if this was a reputable dealership I am sure they would have disclosed this and probably would not sell cars that have been dubbed lemons in the first place! And to top it off when we discovered this and called George back he says "oh yea I knew the title was branded, 40% of our cars have branded titles", just goes to show what kind of "businessman" you can expect to deal with when you shop a half-xxx dealership! Now not only do I have a piece of xxxx car I have to dish out money to get a lawyer to try and gain some restitution! Steer clear of this place, they will take your money one way or another even if it means lying to you. More

Worst buying experience ever!!! I called Saturday afternoon and spoke with Michael who was nice enough. I had two questions: 1. Are the two cars I am interested in available for sa I called Saturday afternoon and spoke with Michael who was nice enough. I had two questions: 1. Are the two cars I am interested in available for sale?; 2. Are the cars available for a test drive? After getting a yes to both questions I told Michael I will come in Monday morning. I asked him to give me a call if either of these cars sell to save me the 70 mile trip. Monday morning I get a call from Luca to check if I am still coming. I said yes - literally leaving now, but please confirm that: 1. Both cars are still available? 2. Both cars are available for a test drive? I get a yes to both questions – “please come in, we will have them ready for you.” I drive up to the dealership with my wife and it immediately strikes us that the building is located on a degrading property with literally no space for customers to park. We walked into the building and were greeted by Luca who took us to see the first car. After looking that one over we go on to see the second car located in a “different warehouse”. We get there and the second car is literally jammed between a wall and another vehicle. There is barely enough space to squeeze into the driver’s side. Furthermore, the vehicle battery is completely dead. We told Luca we need to see the car in a better location and he starts complaining that the process will take at least a half an hour because he has to get someone to move it and move other cars out of the way. I told him that we drove here because we are interested in making a purchase and suggested that we take the first car out for a test drive while they pull the second car out. At this point Luca starts getting irritated and tells me that there are no test drives on vehicles unless we have agreed on a purchase price. I explained to him that I cannot agree on a purchase price when the vehicle is jammed between a car and a wall (thus making it impossible to inspect) and is literally dead. He once again tells me that this is the dealer policy: “No test drives until we agree on a purchase price. Besides, if you’ve driven one of these before – they all drive the same.” At this point my wife is dismayed and tells me we need to go. I continue our conversation and asked Luca: “remember when you called me this morning, I specifically asked you if we can test drive these cars – don’t you think this would have been a good time to tell me that the only way to test drive a vehicle is by first agreeing to buy it?” Now Luca literally raises his voice and is nearly yelling at me: “I am not going to keep repeating myself – no test drives until we agree on a purchase price”. Obviously we left and are never going back. Just as a reference point, I have owned about 30 high end cars in the last 15 years (including an MB S65, BMW M5 and M3, Audi S6, Range Rover, Porsche 911, etc. etc.). I have purchased from various dealers and private parties from coast to coast. I have never ever been treated this poorly at any other dealership in the country. More