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Lynn Layton Chevrolet

Decatur, AL

4.7
3,521 Reviews
Lynn Layton Chevrolet, your Decatur Chevrolet dealership, offers one of the largest inventories of new 2009/2010 and used Chevrolet car, Chevrolet truck, Chevrolet van and Chevrolet SUV vehicles from Huntsville to Birmingham to Memphis and on to Nashville, Tennessee. Come on in to test drive a Chevrolet Cobalt, Impala, Tahoe, TrailBlazer, Silverado or Tahoe model. Visit us on the corner of Highway 31 and Highway 67 in Decatur, where people make the difference.
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2416 Highway 31 S

Decatur, AL

35601

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Showing 3,521 reviews

January 03, 2023

I waited 8 months for my chip and then after it was finally installed by dealership some items still don't work. The back of seat still does not work. heated steering wheel does not work as well as fro More

by chris.holt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stan Curnel
Jan 05, 2023 -

Lynn Layton Chevrolet responded

Chris, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Lynn Layton Chevrolet Team

December 28, 2022

It was quick and easy process to complete the purchase. The internet sales manager, Amy was wonderful to work with. The pricing negotiation was smooth and almost no haggling. The finance manager didn't pus More

by Parvez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy
Dec 29, 2022 -

Lynn Layton Chevrolet responded

Parvez, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lynn Layton Chevrolet Team

October 09, 2022

The service manager was knowledgable and answered all my questions. The service performed was excellent. More

by mitzidowdy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Curnel
Oct 11, 2022 -

Lynn Layton Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Lynn Layton Chevrolet Team

August 01, 2022

I found Pam Welford very helpful, supportive and understanding as to what I needed. Pam went all out to assist me. She’s an asset to the dealership. More

by ppeden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/a
Aug 04, 2022 -

Lynn Layton Chevrolet responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Pam went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Lynn Layton Chevrolet Team

September 09, 2021

I can honestly say this was the best car buying experience I have ever had. From start to finish, Mike was great and kept me in the loop. I was an out-of-state purchaser and Mike made the process e More

by tbolin10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Harris
Sep 10, 2021 -

Lynn Layton Chevrolet responded

We are extremely grateful to receive such an outstanding review! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear that Mike was able to do this for you and we encourage you to contact him or stop by if you have any further automotive needs. Sincerely, The Lynn Layton Chevrolet Team

December 17, 2013

I purchased a new crew cab silverado here about four months ago. I make my living in my truck, but it's been in the shop for days now multiple times with no end in sight. Many of the issues were small, More

by Wellman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Several
June 11, 2013

I delt with the lynn layton service department and was left far more than pleased with this group of professionals. Their work was fast. Their communication was pleasing. Their quality of work was unmatch More

by Briankirkwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the majority of the service department
April 13, 2013

To say that Lynn Layton made my car buying experience a pleasure would not be the whole truth. Six months ago, I felt I had been burned by the dealership and everyone inside of it. However, I can honestly More

by Briankirkwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond "Blaze" and the used car team
April 30, 2012

Rusty made our car buying experience very pleasant and made sure we got the best deal on our car. We were very pleased with everyone at Lynn Layton and definitely recommend that all car shoppers give them More

by StaceyP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Wooten
September 20, 2011

This dealership is no different than any others. They didn't check any of the simplest things on this car before offering it for sale. It had 130000 miles and none of the scheduled maintenance had been d More

by liveandlearn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irrelevant
Sep 20, 2011 -

Lynn Layton Chevrolet responded

liveandlearn, We are very disappointed to hear about your experience at our dealership and would like nothing more than to try and make the situation right. Could you provide us with your name and a good contact method (phone or email) so that we can speak with you? Thank you in advance, Lynn Layton Chevrolet

Sep 20, 2011 -

liveandlearn responded

I know vehicles are sold "as-is". It was my error in not thoroughly inspecting all possible maintenance indicators on the vehicle. It was my error assuming a reputable dealer would have done these things before offering a car for sale. How can that be "made right"?

Sep 20, 2011 -

Lynn Layton Chevrolet responded

What we would like to do is at least get to talk with you via phone to see if there is anything we can do to help with your frustration. We feel that a person to person (not computer to computer) conversation would be more beneficial. Let us know if you would like to talk. Thank you, Lynn Layton

Sep 20, 2011 -

liveandlearn responded

I had a transaction with the your dealership. I chose to rate this transaction on this website. If you want to address my rating and comments, you can do so here.

Sep 21, 2011 -

Lynn Layton Chevrolet responded

liveandlearn, We understand that you are frustrated, but without any additional information from you such as what type of car you purchased, who you purchased it from and what exactly (within reason) could alleviate some of your frustrations there isn't much we can do for you. If you would be so kind as to provide us with the additional information, we would be happy to work with you. Thank you, Lynn Layton Chevrolet

Sep 21, 2011 -

liveandlearn responded

We have addressed these issues with you. Apologies and excuses didn't change the facts I have stated. I'm just making other potential customers aware of my experience.

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