MAG BMW of Dublin

Rate Zero, but that's not an option Zero stars. I don't take the time to rate unless really awful or really awesome service. In this case- AWFUL! Had a positive experience in the past, Zero stars. I don't take the time to rate unless really awful or really awesome service. In this case- AWFUL! Had a positive experience in the past, but not this time. Have had to call not one or two times to resolve my problem- but 5 times. And my issue is still not handled, despite several promises by service and parts departments (John Cox and Jeff Burdulis). And after 2 months of questioning, parts dept manager (Patrick Biles) promised to deliver the part to my home, but did not show. Worst service ever, MAG BMW. Had so many chances to make it right. So disappointed. 5/26/17 update: part was delivered to my home and installed by parts manager. The issue has been resolved to my satisfaction. Will update my 1 star rating to a 3. More

LIP SERVICE I had my car in for service. I would never use them again based on the BS from the service representative. I have dealt with many BMW dealers and they I had my car in for service. I would never use them again based on the BS from the service representative. I have dealt with many BMW dealers and they are the worst service department. No return calls . The caused additional problems after a general service visit. More

Great dealer, great service I have had my Audi A7 for a couple of years now. When I first bought it there were a few issues. MAG went above and beyond to make sure the problem I have had my Audi A7 for a couple of years now. When I first bought it there were a few issues. MAG went above and beyond to make sure the problem was taken care of and gave me a loaner car while the issues were being addressed. When it is time for my routine maintanence I get great service. Will definitely be back for my next car here! More

Great Experience! Had a great experience! Sales staff awesome! They made my car buying experience stress free and easy. Helped me from beginning to end. I love the fact Had a great experience! Sales staff awesome! They made my car buying experience stress free and easy. Helped me from beginning to end. I love the fact that they took the time to explain all the features about the cat with me and to me. Can't wait to purchase here again!!! More

Disappointing wasted two weeks of my time I was gonna purchase a 2012 BMW X5 from mag BMW I talked to them on March 22 we agreed on a price lance thompson told me he cannot sell me the car unt I was gonna purchase a 2012 BMW X5 from mag BMW I talked to them on March 22 we agreed on a price lance thompson told me he cannot sell me the car until they fix the airbag recall so I couldn't pick it up on that Saturday as I was driving from Michigan. So March 30 Scott snow and lance Thompson told me the car is ready to pick up on Saturday. On Friday March 31 after I had the certified check ready,rental car booked,and insurance put on the car they call me and tell me the transfer case on the car is broken keep in mind this car has 50k miles on it how would the transfer case break?i got two different stories from Scott and lance. Until now I don't know the real story behind it.i was very disappointed as I had another opturninity to buy a different x5 but declined as I waited for them to fix the airbag. They wasted two weeks of my time and I still have no car. Very dispointed with this dealership as it is a BMW dealership you would expect the finest customer service. More

Tech Guru Driven BMW for years, love the brand. In the mid 2000's the technology became hard for me to use. I'm so thankful I found Hayden to help me on my new Driven BMW for years, love the brand. In the mid 2000's the technology became hard for me to use. I'm so thankful I found Hayden to help me on my new 5-series! He's been a pleasure to work with and is a tremendous asset to MAG! I'll be coming back! More

They could have ripped me off but didn't. About a year ago (2015), I blew out both driver side tires when backing up too fast and missing a curve. I was sure I had done some horrific damage t About a year ago (2015), I blew out both driver side tires when backing up too fast and missing a curve. I was sure I had done some horrific damage to the undercarriage/suspension. I had my 2007 525xi towed to the MAG dealer in Dublin for repair. They told me that there was no damage to the car other than the need to replace the tires. This would have been a perfect opportunity for a dealer to rip a customer off. If they had said the suspension was damaged how would I know any different? MAG is a good dealership and I will buy my next new BMW from them without hesitation. More

Excellent customer service. Knowledgeable, accessible team. I really appreciate the attention to customer service. The salesperson calls after the sale. They encourage you to come back to the store to ask quest I really appreciate the attention to customer service. The salesperson calls after the sale. They encourage you to come back to the store to ask questions and learn all the car can do. The purchase process was so easy. It feels like the beginning of the relationship not the end. More

A fun experience My husband and I were looking for a new x3 and we stopped in the dealership. John greated us with a smile and answered all our questions. He was frie My husband and I were looking for a new x3 and we stopped in the dealership. John greated us with a smile and answered all our questions. He was friendly, polite and excited to help us. We enjoyed working with him and his follow through was awesome. More

Pleasant experience from start to finish! Upon being introduced to Mark from a referral, I was sure I had found the right dealer. Mark is an excellent salesperson, with an extensive knowledge Upon being introduced to Mark from a referral, I was sure I had found the right dealer. Mark is an excellent salesperson, with an extensive knowledge on all car models at MAG. He is not a pushy dealer, which was ultimately the deciding factor in purchasing as I hate when dealers call you multiple times per week to "check up". I would highly recommend the MAG dealership and dealer Mark Cochran to any prospective buyers. The dealership is clean, inviting, and fun. I will be back for my next car. Thank you again Mark! More