I got a great deal on a 4 year old Countryman last year, which included an extended warranty and a service plan to keep my car in great shape for years. But a week ago, my indicators stopped working. The next day, no indicators, no windows - and of course, discovered during very rainy foggy weather.
I suspected an electronics/computer problem, and when I brought it in the next day, Joe in service got me the diagnosis - a bad "foot module". And it was wet. He said he'd have to check with the warranty company, as that wouldn't be covered by the service plan.
My first thought which I related to Joe was "Why did they put that down by your feet where it can get wet?
Joe told me that the sunroof drain lines also can get plugged, and then the water runs down the interior f the roof throuhg the front console - and onto that module.
Again, I thought and said, "So that's another design defect." Joe did not disagree.
He said he'd get with the warranty people, but told me it's an expensive part - $850! - and a lot of labor. He said he'd see what they could do, and I got a nice loaner to use for free.
The next day, Joe called late in the day to tell me he was working on it and had to talk with his manager.
The next day, Friday, he updated me late in the day, and said, "Still working on it,"
On Monday, I called and one of Joe's colleagues said he'd been on the phone for quite a while with the warranty company.
On Tuesday, Joe called late n the day, to tell me the part was on order, it would take a few days, and..."I think we can get it covered."
Today, Joe called at 5:30 to tell me they had almost completed the work and it was being taken care of. Not by the warranty company. By MINI.
Never ever have I had such an experience of a dealer going to bat for me. They recognized the problem, lobbied for me, and got the job done.
I did have to pay about $30 for a busted rear lamp. Dang!