We have purchased several vehicles from Mr Brinkman over the years. During that time we've had the opportunity to experience first hand his genuine commitment to understanding and addressing customer preference. I have gone in unsure of what I needed and he was able to figure out exactly what we needed. Mr Brinkman doesn't overpromise and even a year after buying a car, I was able to call him for service recommendations, which have always been spot on. He is one of the few people who can spend 20 minutes helping you solve a car problem that is mind blowing and when you thank him, he says "my pleasure" and means it. His commitment to providing an outstanding experience from start to finish is incredibly refreshing given the sad state of customer service.