MINI of Austin

From the time my vehicle touched the service room floor till I picked it up I was kept up to date with the progress of the scheduled work, and received videos of the work needing to be scheduled for the fu till I picked it up I was kept up to date with the progress of the scheduled work, and received videos of the work needing to be scheduled for the future. Top notch service and transparency throughout the process. Fantastic service department! More

I got my car back from service early - the team was great - thank you so much - thank you so much More

Customer Care Rep Angela Vinson and Service Dept. Technician Ryan were very thorough and did an outstanding job keeping me informed on maintenance on my mini. The new tires and 4 wheel alignment has Technician Ryan were very thorough and did an outstanding job keeping me informed on maintenance on my mini. The new tires and 4 wheel alignment has my Clubman driving like I just bought a new car. Great job, hats off to the Team at Mini of Austin. More

The employees are always courteous and the mechanics are great. I am a returning customer. great. I am a returning customer. More

Poor communication. Pricing unexplained and lack of return calls. Car has been in shop for 3 almost weeks for clutch repair. It has been just sitting there till I call Pricing unexplained and lack of return calls. Car has been in shop for 3 almost weeks for clutch repair. It has been just sitting there till I called and finally got a hold of someone in service department. Said it would be ready in a couple days. 5 days later I call again to get update and finally started breaking it down and found more clutch issues/parts that were added to quote that I have never seen. Pricing for a clutch repair costing over 4K seems insane. I just wanted a understand of this price where it was coming from. I call and call only to get moved around from service people to service people and when requesting a call back they either don't return the call or call back 6hrs later. We had the mini a month before to do a tune up or look over for any issues. had the water pump replaced and some oil seal and belts. Did they not look at the transmission? I assume not. More

Although my stay was longer than I anticipated the experience was great. Amazingly friendly and professional staff that went out of their way to ensure I was taken well care of as well as ensuring the experience was great. Amazingly friendly and professional staff that went out of their way to ensure I was taken well care of as well as ensuring the safety of my vehicle. Thanks again Mike! More

Great Job Mini of Austin! The guys have always take care of me. Thank you of me. Thank you More

Recently needed a slightly bigger Mini to accommodate a growing family on short notice, Chase was able to help me find the car that was right for my family. I have also had great experience with the servic growing family on short notice, Chase was able to help me find the car that was right for my family. I have also had great experience with the service department for my previous Mini- will stay with this dealership for more reasons than one! More

From the moment of being greeted to the test drive and through closing, my experience at Mini of Austin was great. through closing, my experience at Mini of Austin was great. More

Repairs well explained with video and technician. Work completed on time or before. No issues after repair. completed on time or before. No issues after repair. More