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MINI of Austin
Austin, TX
197 Reviews
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Showing 197 reviews
March 02, 2020
Just don't get it I will revise this review if I am somehow mistaken about something, but right now I just don't get it. I won't go into the whole story, but the servic I will revise this review if I am somehow mistaken about something, but right now I just don't get it. I won't go into the whole story, but the service was no big deal. Service manager said it should be ready in a couple of days...Friday. Fine. I called Friday, no return call, but they did send a video saying the last shop that did an oil change didn't put in a gasket and it had been leaking some oil, but it had been repaired. OK. I replied and asked when the car might be ready. No response. They were open Saturday. No call. I called again today and left a message and nothing. What the xxxx? They just don't return customer calls? They can't take one minute to say the car will be ready/won't be ready? I have an extended service contract with Mini...so I have to go to them for work. Am I just going to be ignored by them for years on end? Do I have to drive to a dealer in another city to get any kind of service I just do not see how a business can function treating customers this way. I'm not going to name any names. More
by Jay
Employees Worked With
No comment
Helpful December 05, 2019
Great dealer experience, both times! Posting this review here to help offset some of the negatives. This site is a glaring standout when searching the internet for Mini of Austin (most ot Posting this review here to help offset some of the negatives. This site is a glaring standout when searching the internet for Mini of Austin (most other sites have amazing reviews). I initially came into Mini of Austin with my girlfriend who traded in her extremely old and worn down Malibu for a 2017 Hardtop 4-door. Damon assisted us with her purchase and again when I returned to buy my own Countryman. On both occasions, Damon was phenomenal (as was the entire staff here). I've purchased too many cars in the last couple of years, and have had both good and bad experiences. The Mini of Austin experience was amazing. In both cases, our trade ins were odd. Hers was a beat down Malibu (as mentioned above) so we didn't expect to get much. Damon worked with us and got what we needed to make the deal happen for her. My Mustang trade in was a unique package that most dealers ignore when evaluating it. Not this dealer. Jim (think is his name?), the manager, knew what it was and offered me more than any other dealer that had previously looked at it. These guys obviously care about the customer experience and genuinely love the cars they sell. Thats what matters to me and it's why I bought this car. There were some small details with the car that needed to be corrected. Some of the badging had fallen off, other trim pieces need to be fixed etc, but I know the dealer will come through for me. I am also a bit more OCD than your average buyer, so take this point with a grain of salt. More
by eculley
Employees Worked With
Damon Whitmer
October 26, 2019
Completely wasted my time I schedulled a service for my wifes Mini Countryman at this service department and after waiting a week for the service date and driving an hour to th I schedulled a service for my wifes Mini Countryman at this service department and after waiting a week for the service date and driving an hour to the dealiership, taking an Uber to work and an Uber back that afternoon, I found they had not even taken a real look at my wifes car. I was asked what The issue was when I dropped off the car that morning and the paperwork I received showed my words verbatim as the issue. There was no documentation showing any notations from a service maninics inspection of the car. I could also tell by the dust covering bolts that would require removal to access the area that it had not actually been looked at. The most they may have done would be to have hooked it up to a computer and create a readout of issues with the car but I was not presented even with that. At the end of the day they wanted me to spend money on a very expensive repair that was not required and had reciently been done elsewhere. My wifes issue with her car was resolved by me spending $68.97 online to purchase a bolt on part and it was that simple. My overall feeling is that this service department is not ran with a customer first mentality but instead a cash first mentality. My suggestion for others is to steer clear of this service department and instead spend your money with a shop that has experience with Mini Coopers. Your results will be much better. More
by David Vineyard
Employees Worked With
Sean Weaver
February 10, 2019
Today’s appointment I went to my appointment for a 60,000 mile service and a whistle noise my engine makes in the morning. They wanted to change my spares plugs and flush I went to my appointment for a 60,000 mile service and a whistle noise my engine makes in the morning. They wanted to change my spares plugs and flush my brake fluid. My husband told Josh Tibbs that we only want the service and the noise corrected but he was rude and treated us like we were lower than dirt. I have been taking my care there and that was the first time I had someone that rude talk to us in that manner. I left my car and then turned around at the roundabout and went and got my car. I will not take my car back to this dealership again or buy another Mini Cooper. More
by Kay2816
Employees Worked With
Josh tibb
July 02, 2018
Invest your time wisely. We purchased our special order Mini hardtop from Mini of Austin. Based on our experience, Mini of Austin is the ONLY place that receives our business We purchased our special order Mini hardtop from Mini of Austin. Based on our experience, Mini of Austin is the ONLY place that receives our business for maintenance, parts, accessories and tyres. There is no value in investing time searching for the cheapest price on any of the above when best value is always found at Mini of Austin. Correct wiper blades? Check. Specific tyres in stock? Check. Meticulous service? Check. Top notch staff? Check. No additional charges to replace a rear wiper or a bulb? Check. Who even does that?!? More
by Pip
Employees Worked With
Kc, Travis, the gentleman who’s name I forget.
December 14, 2016
They Got The Hat Trick I have owned many cars over the years but never has a single dealership gotten my business three times in a row until now. All three times I've seen S I have owned many cars over the years but never has a single dealership gotten my business three times in a row until now. All three times I've seen Steven for the sale of the new car. He's hard working and is ready with all the important information about the vehicles. The Financial manager Jim always finds me the best deal and Lee Ann is super helpful with training on all the features and accessories of the vehicle. This is a great place to buy a car as they take good care of you both before and after the sale. More
by Joseph Noctum
Employees Worked With
Stephen De Los Santos
April 27, 2015
Truly great customer service all around Our experience purchasing our new Mini Cooper S was the best car buying event ever. Stephen de los Santos helped us find exactly the car we wanted and Our experience purchasing our new Mini Cooper S was the best car buying event ever. Stephen de los Santos helped us find exactly the car we wanted and walked us through every step with a smile and a great no pressure, collaborative attitude. After taking the car home we realized we left our garage opener in our trade in and Stephen was amazing and met us to give it to us, saving us a huge headache and at least 2 hours of driving. Really the best purchase experience that I've ever had More
by alexn
Employees Worked With
Stephen de los Santos
November 29, 2014
Great Experience All The Way Around!!! Stephen de los Santos, our main contact at Mini of Austin, was a pleasure to deal with!!! Awesome experience!!! Brad was also great as our Delivery Stephen de los Santos, our main contact at Mini of Austin, was a pleasure to deal with!!! Awesome experience!!! Brad was also great as our Delivery Specialist!!! Highly recommend everyone at this dealership!!! More
by CMM1976
Employees Worked With
3
October 30, 2014
positive seller He was hella cool! If you want to buy the MINI I strongly recommend this place!!! And find this man unconditionally "Stephen de los Santos" He was hella cool! If you want to buy the MINI I strongly recommend this place!!! And find this man unconditionally "Stephen de los Santos" More
by mimi1224
Employees Worked With
Stephen de los Santos
September 11, 2014
I no longer dread buying a vehicle. Stephen De Los Santos and everyone else at the dealership that we had the pleasure of meeting provided my wife and I with a wonderful car buying exper Stephen De Los Santos and everyone else at the dealership that we had the pleasure of meeting provided my wife and I with a wonderful car buying experiece. If I am unable to drive Gertie due to my wife's refusal to turn over the keys I will enjoy returning and purchasing another. We have been in business ourselves over the years and can only hope that ours were and are run as well as Mini of Austin. More
by Kathryn Gregory
Employees Worked With
Stephen De Los Santos
