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MINI of Austin

Austin, TX

Overview
Reviews
4.9
197 Reviews
Call Dealership (512) 343-6464
View Awards

7113 McNeil Dr.

Austin, TX

78729

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Showing 197 reviews

January 30, 2023

Excellent service from online appointment scheduling to the repairs done earlier than estimated. Great people! The video with explanation of repairs needed was very helpful. I have had my Mini serviced h More

by Cdw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Porras. Excellent
Report | Print
Jan 30, 2023 -

MINI of Austin responded

We appreciate you taking the time to write us this remarkable review of our Service department. It makes us so glad to know that your vehicle was returned to you in a timely manner and that you enjoyed the video summary of your vehicle's required services as well. Thank you for trusting us here at MINI of Austin with your vehicle and we hope to continue to choose us for your future auto-related needs.

Helpful
January 27, 2023

It is always a pleasant experience. Knowledgeable techs send high quality videos of my car while they work on it. More

by Drw8706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Report | Print
Jan 29, 2023 -

MINI of Austin responded

We understand the significance of delivering a positive experience when it comes to your vehicle. Thank you for choosing MINI of Austin for your service needs and for the 5-star review. Your feedback is appreciated. We also understand that the key to meeting and exceeding expectations on service visits is communication. Our Service Team is pleased to see that they were able to keep you informed throughout the complete process. Please do not hesitate to call us if you need anything else. Enjoy the rest of your day.

Helpful
January 25, 2023

Fabulous service! Angie Vinson, service rider, is very knowledgeable and efficient. Between the sales force and service, they are the best!! More

by m.a.crowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Vinson, Sean Weaver
Report | Print
Jan 25, 2023 -

MINI of Austin responded

Thank you for sharing your positive feedback and giving us 5 stars here at MINI of Austin. Our team will be happy to assist you with anything you need on your next visit. Have a wonderful day.

Helpful
January 16, 2023

Service was easy to schedule. Taylor Ricks was pleasant to work with and he did a good job of keeping me informed. More

by 2018 MINI Cooper S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TAYLOR RICKS
Report | Print
Jan 17, 2023 -

MINI of Austin responded

Hello, we understand the value of providing a great experience when servicing your car. We are pleased to see that you were able to get your appointment scheduled in a timely manner. Thank you for choosing MINI of Austin as your go-to service experience. Your positive 5-star review is greatly appreciated.

Helpful
January 16, 2023

Developed mindset people. I felt very comfortable even thought it was la ong process. Good job! More

by pilar.teresa.leoni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Jan 17, 2023 -

MINI of Austin responded

Hello. We are so pleased to learn that you had a superb and comfortable experience with us. A sincere thanks for sharing your feedback, and for choosing MINI of Austin. All the best.

Jan 17, 2023 -

pilar.teresa.leoni responded

Good!

Jan 17, 2023 -

pilar.teresa.leoni responded

Good. Thanks

Jan 17, 2023 -

pilar.teresa.leoni responded

Ok

Helpful
January 16, 2023

I am an avid Mini lover. This is my 7th Mini and my 3rd or 4th from Mini of Austin. Matt was great! Highly recommend. More

by camron123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Jan 17, 2023 -

MINI of Austin responded

Thank you for taking the time to leave this positive rating and feedback. It was our pleasure to provide a top-notch dealership experience at MINI of Austin. Congratulations again on your new car!

Helpful
January 15, 2023

Matthew McInnis was extremely helpful during the entire process ! The entire dealership has a friendly and welcoming atmosphere. I would recommend MINI of Austin to friends and family, More

by heatherdine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew McInnis
Report | Print
Jan 16, 2023 -

MINI of Austin responded

Hello. We here at MINI of Austin thank you for your great review of our team. If you have any questions please let us know. Have an awesome day.

Helpful
January 14, 2023

Friendly, kind, professional. Quick and clear communication. Thank you so much for all of your help! More

by Dc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor & Carrie
Report | Print
Jan 16, 2023 -

MINI of Austin responded

Thank you so much for taking the time to leave us this excellent 5-star review. We are happy to learn that our team treated you kindly and professionally and that they ensured to communicate with you during your visit with us here at MINI of Austin. If you need any further assistance, feel free to reach out to us.

Helpful
January 14, 2023

Very professional, well versed, and knowledgeable of all the various questions I had about their vehicles in general, as well as the one I walked into. More

by Joseph S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike, Steven, Austin
Report | Print
Jan 16, 2023 -

MINI of Austin responded

Joseph, thank you for giving our team such a highly-rated review. It makes us honored to know we could assist you with all of your questions and that you found our staff to be knowledgeable. We appreciate your business at MINI of Austin and welcome you back anytime.

Helpful
January 06, 2023

Hannah Thompson made the experience excellent. I’d recommend her as a salesperson to anyone More

by glennonmark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hannah Thompson
Report | Print
Jan 07, 2023 -

MINI of Austin responded

Hello and thank you so much for taking the time to write about your five-star experience with our Sales Team here at MINI of Austin. If you ever need help with your vehicle in the future, we'll be here for you.

Helpful
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