MINI of Knoxville

Terrible Shifty and deceitful selling practices. Would not recommend at all. Then above it all, rude when responding to customers. Stay far far away from th Shifty and deceitful selling practices. Would not recommend at all. Then above it all, rude when responding to customers. Stay far far away from this dealership. More

Enjoyable Car Buying Experience We were in a bind, stressed and had to get a car for the household. At Mini of Knoxville we had a great experience with Tim Marsee. He was honest an We were in a bind, stressed and had to get a car for the household. At Mini of Knoxville we had a great experience with Tim Marsee. He was honest and straight forward. We never felt like we were being pressured or manipulated. The financing department was equally helpful and respectful. Definitely not the stereotypical car salesman experience. Would look forward to going back there for our next vehicle. More

would never recommend this dealership. Recently inquired about the countryman. Told the dealer what payments I could work with. He clearly did not understand because he exceeded my payments Recently inquired about the countryman. Told the dealer what payments I could work with. He clearly did not understand because he exceeded my payments by almost $100. I feel like I was rushed into a contract. Once I got home I realized that I could not afford the car. I called the very same day they put me off til Monday. I called Monday they put me off til Tuesday. Then they told me there was nothing they could do. They gave me the runaround. The sales manager actually stated that he already got his commission of the car they sold me. Also stated that my credit wasn't good enough to trade it back. This is a brand new car. They still had my trade on their lot and refused to let me bring the countryman back. I've been shopping around for awhile and I know most dealerships give you 5-7 days in case you change your mind. I suggest if you want honest people who will do the right thing and who will work with you that you go elsewhere. Now I'm stuck in a car that I can't afford. For years to come. More

Above & beyond what I expected. I just need to say what a joy it has been to work with Carol Hwang in the service department. She really took what could have been a disastrous MINIs I just need to say what a joy it has been to work with Carol Hwang in the service department. She really took what could have been a disastrous MINIs on the Dragon with The Countess acting a fool and really made it special for me. Those service managers may get a bad rep but Carol bucks the trend. More

Very Satisfied! I was very happy the first and second time doing business with Mini of Knoxville. Due to a muscle injury I had to trade my manual in for an automatic. I was very happy the first and second time doing business with Mini of Knoxville. Due to a muscle injury I had to trade my manual in for an automatic. Brandon Wirick did a really good job helping compare vehicles, helping me find a Mini that suited my needs, was in my budget, and also familiarized me with all the new features. Came in looking for another used and left with a brand new Mini. I will do business with them in the future and highly recommend Mini of Knoxville. More

Internet sales horrible! Recently inquired online about a vehicle at this dealership and received terrible customer service. After the initial conversation I sent my trade inf Recently inquired online about a vehicle at this dealership and received terrible customer service. After the initial conversation I sent my trade info so the salesman Rick Culotta could work up a deal sheet. What a deal sheet it was; $795 for customer protection, $249 for theft deterrent. WHAT! When I addressed all the unusual charges and referred to his sales tactic as a "typical salesman," I got another email asking if I would purchase the vehicle if he took the charges off. I countered back with a low offer only to get a smart Alec email, I'll include below. I forwarded the email to dealers customer service dept. with no reply. I guess dealership is low quality when it comes to customers. Hello Mr. Fxxxxxxxxxxx, This typical salesman would like to offer our best price of $37,979.29 OTD. This price includes all taxes tag and dealer fees. P.S. if you find any like this for $28,500 OTD please let me know because we will buy it and any like it for that price. Thank you Sir and good luck! Sincerely, Rick Culotta 865-209-1366 MINI of Knoxville Fax 865 More

Dedicated Salesman Tim Marsee is a dedicated employee who genuinely cares about his customers, and knows MINI products forwards & backwards. I can't wait to pick up my 2 Tim Marsee is a dedicated employee who genuinely cares about his customers, and knows MINI products forwards & backwards. I can't wait to pick up my 2011 MINI which Tim has looked after while I've been up north chiseling myself out of the ice. From Dave Pfeifer, satisfied customer More

A great experience! Buying my new Mini 4-Door Hardtop S was a pleasure. Christian was a great salesperson, knowledgable and customer-focused. They made it easy to shop, t Buying my new Mini 4-Door Hardtop S was a pleasure. Christian was a great salesperson, knowledgable and customer-focused. They made it easy to shop, to buy and to get a few extra things done. And I adore the car! More

My Mini!!!!!!! My experience with Mini of Knoxville was 5 star!!! Meridith Wylie helped me every step of the way! She was very helpful and so extremely friendly!! My experience with Mini of Knoxville was 5 star!!! Meridith Wylie helped me every step of the way! She was very helpful and so extremely friendly!! Best car buying experience I have ever had!! Thanks mini Meridith!! Robin and Adolphus Chester More

Great Buying Experience! I really appreciate all of the help in purchasing my used SUV. Everyone was very nice, and Rick was very helpful. I would recommend this dealership to I really appreciate all of the help in purchasing my used SUV. Everyone was very nice, and Rick was very helpful. I would recommend this dealership to anyone. More