MINI of Knoxville

Internet sales horrible! Recently inquired online about a vehicle at this dealership and received terrible customer service. After the initial conversation I sent my trade inf Recently inquired online about a vehicle at this dealership and received terrible customer service. After the initial conversation I sent my trade info so the salesman Rick Culotta could work up a deal sheet. What a deal sheet it was; $795 for customer protection, $249 for theft deterrent. WHAT! When I addressed all the unusual charges and referred to his sales tactic as a "typical salesman," I got another email asking if I would purchase the vehicle if he took the charges off. I countered back with a low offer only to get a smart Alec email, I'll include below. I forwarded the email to dealers customer service dept. with no reply. I guess dealership is low quality when it comes to customers. Hello Mr. Fxxxxxxxxxxx, This typical salesman would like to offer our best price of $37,979.29 OTD. This price includes all taxes tag and dealer fees. P.S. if you find any like this for $28,500 OTD please let me know because we will buy it and any like it for that price. Thank you Sir and good luck! Sincerely, Rick Culotta 865-209-1366 MINI of Knoxville Fax 865 More

Dedicated Salesman Tim Marsee is a dedicated employee who genuinely cares about his customers, and knows MINI products forwards & backwards. I can't wait to pick up my 2 Tim Marsee is a dedicated employee who genuinely cares about his customers, and knows MINI products forwards & backwards. I can't wait to pick up my 2011 MINI which Tim has looked after while I've been up north chiseling myself out of the ice. From Dave Pfeifer, satisfied customer More

A great experience! Buying my new Mini 4-Door Hardtop S was a pleasure. Christian was a great salesperson, knowledgable and customer-focused. They made it easy to shop, t Buying my new Mini 4-Door Hardtop S was a pleasure. Christian was a great salesperson, knowledgable and customer-focused. They made it easy to shop, to buy and to get a few extra things done. And I adore the car! More

My Mini!!!!!!! My experience with Mini of Knoxville was 5 star!!! Meridith Wylie helped me every step of the way! She was very helpful and so extremely friendly!! My experience with Mini of Knoxville was 5 star!!! Meridith Wylie helped me every step of the way! She was very helpful and so extremely friendly!! Best car buying experience I have ever had!! Thanks mini Meridith!! Robin and Adolphus Chester More

Great Buying Experience! I really appreciate all of the help in purchasing my used SUV. Everyone was very nice, and Rick was very helpful. I would recommend this dealership to I really appreciate all of the help in purchasing my used SUV. Everyone was very nice, and Rick was very helpful. I would recommend this dealership to anyone. More

buying a car from Mini of Knoxville My sales person was Meridith Wylie. Went in on a Saturday to look and ended up with a very nice car. Ms. Wylie was well informed on the vehicle and ca My sales person was Meridith Wylie. Went in on a Saturday to look and ended up with a very nice car. Ms. Wylie was well informed on the vehicle and capable of showing what the vehicle was, what to expect performance wise, and how everything on the vehicle worked. I am a car guy and she impressed me. More

Great service! Rick C. was extremely helpful and friendly! He made sure we found the right MINI, and we did. I couldn't be happier with my Countryman! Great customer Rick C. was extremely helpful and friendly! He made sure we found the right MINI, and we did. I couldn't be happier with my Countryman! Great customer service from the whole team, highly recommend. More

Andrea was awesome to deal with, very friendly & helpful. I would definitely recommend her & the dealership to anyone! Everyone was awesome & the smoothest deal I've ever had trading vehicles & deal helpful. I would definitely recommend her & the dealership to anyone! Everyone was awesome & the smoothest deal I've ever had trading vehicles & dealing with a sales associate & dealership! I love my mini! More

Andrea got my business right off the bat by being very quick to respond (over a week quicker than other area MINI dealers) to my internet inquiry -- we immediately set up a meeting and a test drive. I ord quick to respond (over a week quicker than other area MINI dealers) to my internet inquiry -- we immediately set up a meeting and a test drive. I ordered my car that same day. Once we got the order nailed down, she gave me weekly updates on the build and delivery progress. I was treated like I was appreciated as a customer. This was the best car buying experience I have ever had and I will recommend Andrea at every opportunity. She did an excellent job. THANK YOU ANDREA ~! Lynn Haddock More

Andrea was the sales representative I worked with. She was personable, professional, and worked with me to get me into the vehicle I wanted. I also worked with Patrick in finance who patiently worked with was personable, professional, and worked with me to get me into the vehicle I wanted. I also worked with Patrick in finance who patiently worked with me and went over everything in detail. Another young woman, Andrea's assistant, helped me with learning the features on my Mini and fully answered all my questions. I had an enjoyable experience with Mini of Knoxville and all the staff there. I would recommend them to friends. More