MINI of Knoxville

I had car trouble last Monday night in Tennessee while on road trip from New England to Louisiana (dash light indicating electronics malfunction came on at a rest stop-- manual advised me to "discontinue my road trip from New England to Louisiana (dash light indicating electronics malfunction came on at a rest stop-- manual advised me to "discontinue my journey") and had to have my Mini towed 100 miles to the nearest dealership, which was Mini of Knoxville. I was worried (to say the least), as the car is quite new (09), I was at least a thousand miles away from anyone I knew, and I had to be at work in New Orleans, where I am a teacher, on Wednesday morning. I called the dealership early Tuesday morning to explain my situation and why my car was in their lot, prepared to plead that they get me back on the road ASAP, and was met with some of the friendliest, most courteous and prompt service I have ever experienced. They took my car in right away and assured me that the service would be covered under the warranty and that they would call me if anything came up that I would need to pay for out of pocket. Kevin called me twice that morning with updates-- once to tell me what the problem had been and to tell me what they had fixed (in addition to fixing my electronics issue, they took care of the service that was due, including changing my oil and replacing front and rear wiper blades), and to ask if I wanted to have the tires rotated and some rust removed (not covered under the warranty and not critical, so I opted not to have this done). He called an hour later to say that it would be done within the hour (before noon!) and that I could come pick it up. When I picked up the car it was freshly washed and vacuumed, and serviced beyond what I had hoped or expected (I'd had no idea how much I needed new wiper blades until I used the new ones later that day). I made it back to New Orleans that night, and I received both a phone call and an email from Kevin the following day checking to make sure I'd made it home safely, thanking me for my patronage, and wishing me a good school year. In the past I have been wary about taking my cars to be serviced at a dealership, usually opting for independent repair shops, but this experience has changed my mind. I cannot recommend Mini of Knoxville enough-- they turned a tense and frustrating situation into an impressively positive experience. I only wish they were in New Orleans so I could use them regularly! More

I saw a car on autotrader and contacted them. Bill Robbins contacted me back and through several emails and a phone call decided I wanted the car but needed to test drive it first. In order to speed t Robbins contacted me back and through several emails and a phone call decided I wanted the car but needed to test drive it first. In order to speed the sale process I gave him my trade in info and told him I would be there in an hour because I live quite a ways away. He responded that he was looking forward to seeing me in an hour and would pull the car up front for me. When I got there an hour later he was test driving it with someone else. They obviously liked it because they went back to his desk and someone else said we should wait because a lot of times the sale falls through. After about an hour we left. Nothing like spending my birthday traveling over an hour each direction and waiting while someone else buys the car I went there for!!! More

Andrea was very helpful, followed up and have great service for a great car buying experience. I would purchase from there again and refer people there. service for a great car buying experience. I would purchase from there again and refer people there. More

Andrea was so helpful and really great to work with. I am recently divorced and this was my first "solo" car purchase. She made me feel comfortable and was so happy to answer all of my questions. I woul am recently divorced and this was my first "solo" car purchase. She made me feel comfortable and was so happy to answer all of my questions. I would definitely go back to this dealer because of her! More

This was by far the best dealership I've ever purchased a vehicle from. Everyone was very friendly and helpful. I would recommend this to dealership to others! vehicle from. Everyone was very friendly and helpful. I would recommend this to dealership to others! More

My experience with Andrea and the rest of the staff was by far the best experience I've ever had at a dealership. They were very friendly without being a "fake friendly". Andrea was a tremendous help to by far the best experience I've ever had at a dealership. They were very friendly without being a "fake friendly". Andrea was a tremendous help to me in purchasing my new MINI. She answered all my questions and within a timely manner. I would reccommend this dealership and the staff to others in a heartbeat. More

I live in S.Carolina, spoke with Stephen over the phone. He was fantastic, we had been working over the phone for a couple of weeks. It's a 6 hour drive to Knoxville from my home, when we arrived, Stephen h He was fantastic, we had been working over the phone for a couple of weeks. It's a 6 hour drive to Knoxville from my home, when we arrived, Stephen had everything ready to go. The Sirius XM was programmed, the car was spotless and ready to go and the paperwork was waiting, we were there for about 30 minutes. The entire staff was awesome, it was the smoothest transaction I've ever had when purchasing a new car. I love my MINI and Stephen should be everyone's MINI guy.. Thanks MINI of Knoxville More

Overall, the experience was a good one. The process went as smoothly as possible. Everyone was educated about their product, helpful, and friendly. I would recommend Mini of Knoxville and if I were in the as smoothly as possible. Everyone was educated about their product, helpful, and friendly. I would recommend Mini of Knoxville and if I were in the market for another Mimi, I would certainly do a return trip. Service is a big part of a car purchase and I am pleased to know that the service department has Saturday hours. More

Andrea was extremely helpful in finding us a car to surprise our son. She had everything ready when I arrived at the dealership, which was nice due to the long drive we had to get there. I appreciate h surprise our son. She had everything ready when I arrived at the dealership, which was nice due to the long drive we had to get there. I appreciate her knowledge and friendliness also. Our son was very excited and is truly enjoying his new Mini. I was not convinced that a Mini was what we needed to buy for him, but Andrea helped me make that decision. We are all very happy with the Mini Countyman we purchased. Thank you again for a pleasant experience. Denise Trotter More

My wife and I were looking for a MINI of specific color and features. Since we live in Nashville, we first went to the Nashville MINI dealership, where we found a haughty attitude and pitifully poor custo and features. Since we live in Nashville, we first went to the Nashville MINI dealership, where we found a haughty attitude and pitifully poor customer service. We called Knoxville and Andrea started looking for the car we wanted. She found one, but it was sold before we could secure it. Over a period of nearly two weeks, Andrea worked very hard to find our car. In the end she did not succeed, but it was not for lack of trying. She conducted herself as a consummate professional, making herself available for questions and sending progress reports on a regular basis. We are very sorry that Andrea's hard work didn't yield her a sale. We would uinhesitatingly recommend her to everyone as a friendly, responsible and highly capable salesperson. More