MINI of Knoxville

Andrea was so helpful and really great to work with. I am recently divorced and this was my first "solo" car purchase. She made me feel comfortable and was so happy to answer all of my questions. I woul am recently divorced and this was my first "solo" car purchase. She made me feel comfortable and was so happy to answer all of my questions. I would definitely go back to this dealer because of her! More

This was by far the best dealership I've ever purchased a vehicle from. Everyone was very friendly and helpful. I would recommend this to dealership to others! vehicle from. Everyone was very friendly and helpful. I would recommend this to dealership to others! More

My experience with Andrea and the rest of the staff was by far the best experience I've ever had at a dealership. They were very friendly without being a "fake friendly". Andrea was a tremendous help to by far the best experience I've ever had at a dealership. They were very friendly without being a "fake friendly". Andrea was a tremendous help to me in purchasing my new MINI. She answered all my questions and within a timely manner. I would reccommend this dealership and the staff to others in a heartbeat. More

I live in S.Carolina, spoke with Stephen over the phone. He was fantastic, we had been working over the phone for a couple of weeks. It's a 6 hour drive to Knoxville from my home, when we arrived, Stephen h He was fantastic, we had been working over the phone for a couple of weeks. It's a 6 hour drive to Knoxville from my home, when we arrived, Stephen had everything ready to go. The Sirius XM was programmed, the car was spotless and ready to go and the paperwork was waiting, we were there for about 30 minutes. The entire staff was awesome, it was the smoothest transaction I've ever had when purchasing a new car. I love my MINI and Stephen should be everyone's MINI guy.. Thanks MINI of Knoxville More

Overall, the experience was a good one. The process went as smoothly as possible. Everyone was educated about their product, helpful, and friendly. I would recommend Mini of Knoxville and if I were in the as smoothly as possible. Everyone was educated about their product, helpful, and friendly. I would recommend Mini of Knoxville and if I were in the market for another Mimi, I would certainly do a return trip. Service is a big part of a car purchase and I am pleased to know that the service department has Saturday hours. More

Andrea was extremely helpful in finding us a car to surprise our son. She had everything ready when I arrived at the dealership, which was nice due to the long drive we had to get there. I appreciate h surprise our son. She had everything ready when I arrived at the dealership, which was nice due to the long drive we had to get there. I appreciate her knowledge and friendliness also. Our son was very excited and is truly enjoying his new Mini. I was not convinced that a Mini was what we needed to buy for him, but Andrea helped me make that decision. We are all very happy with the Mini Countyman we purchased. Thank you again for a pleasant experience. Denise Trotter More

My wife and I were looking for a MINI of specific color and features. Since we live in Nashville, we first went to the Nashville MINI dealership, where we found a haughty attitude and pitifully poor custo and features. Since we live in Nashville, we first went to the Nashville MINI dealership, where we found a haughty attitude and pitifully poor customer service. We called Knoxville and Andrea started looking for the car we wanted. She found one, but it was sold before we could secure it. Over a period of nearly two weeks, Andrea worked very hard to find our car. In the end she did not succeed, but it was not for lack of trying. She conducted herself as a consummate professional, making herself available for questions and sending progress reports on a regular basis. We are very sorry that Andrea's hard work didn't yield her a sale. We would uinhesitatingly recommend her to everyone as a friendly, responsible and highly capable salesperson. More

I hate the entire car buying process. I hate it so much that it's been over 10 years since I even seriously considered buying a new car. However, my experience with MINI of Knoxville was nothing but easy. that it's been over 10 years since I even seriously considered buying a new car. However, my experience with MINI of Knoxville was nothing but easy. Most of the work was done via email. Andrea understood my work responsibilities and was able to work with my schedule. I totally recommend that anyone purchasing a new car do the entire thing online. From beginning to end, buying this car was the easiest thing I've ever experienced in the car world. And as bonus, I am now the proud owner of the cutest car ever created. More

I first dealt with Grant when I bought my Clubman. Very knowledgeable and personable. No pressure whatsoever, plus he gave us a great deal as it had been only a month since they had opened in Knoxville. knowledgeable and personable. No pressure whatsoever, plus he gave us a great deal as it had been only a month since they had opened in Knoxville. The initial service guy (who is no longer there and shall remain nameless) was a little stressed out, and didn't seem to know what he was talking about. I bought some running lights in January, and he failed to tell us about the cost of labor. When I brought the car in to get the lights, he then told me about the ~$400 labor charge. Not good, and my husband was furious. Dave then tried to call my husband, reach out and try to understand our situation. Dave has always been very professional, level-headed, understanding, pleasant to work with. Then I met Scott. Extremely friendly. It seems like I have known him forever. Dave and Scott let me pick out a MINI Duffle Coat to make up for the gaff the other guy had made. The coat is beautiful. Dave didn't "throw it" in my face...like "look, we did this for you". All he and Scott wanted was to make things right, and keep a good customer. From the beginning, I have recommended MINI of Knoxville, and will continue to do so thanks to Dave, Scott, and Grant. More

We have had a FANTASTIC experience working with BMW/Mini of Knoxville! The people were very knowledgeable, friendly and very personable! Considering Knoxville, TN had just endured the worst tornado outbreak of Knoxville! The people were very knowledgeable, friendly and very personable! Considering Knoxville, TN had just endured the worst tornado outbreak in a long time the folks here were still very friendly and professional. While we were there, a fellow came who had just been on the Mini Dragon run and his Mini developed some issues. Mini of Knoxville was there to help him. We had not yet purchased our Mini Clubman and watched how the Service people dealt with this unexpected situation. They were fantastic. The Service fellow helped him out and said it was nothing serious. Just some kind of gate was stuck. He took care of it and they were off! Such an experience is what Grayson's has always been known for. In the past we have purchased many Jeeps from Grayson's and after a 6 year hiatus... we decided to check into their Minis. We were not disappointed! FANTASTIC people.... FANTASTIC service... It was nice to know that Grayson's BMW/Mini of Knoxville is STILL A NAME YOU CAN TRUST! Very Happy "Mini" Owners indeed! Ryan and Marj Worley Knoxville TN More