MINI of Las Vegas

My Rep was Dawn. It was difficult to get in touch with her. Dropping my car off was easy and I knew it would be done in a few hours. There was no other communication It was difficult to get in touch with her. Dropping my car off was easy and I knew it would be done in a few hours. There was no other communication and someone else called to let me know the car was ready for pick up. I pretty much only had communication with Dawn at drop off and pick up. She told me everything was good and they didn’t find any problems. After getting home I was looking over the paper work and saw that there were a few minor things that should have been suggested by Dawn but she marked them off as declined when I was never asked. All in all the work got done. More

When I call to inquire about service, Dawn is very attentive to accommodating my needs and availability. Service requirements are evaluated and communicated timely. attentive to accommodating my needs and availability. Service requirements are evaluated and communicated timely. More

Excellent service from MINI of Las Vegas. I was very satisfied with my latest visit. My service rep Dawn kept me informed all the way. Plus my car was cleaned especially the wheels. I was very satisfied with my latest visit. My service rep Dawn kept me informed all the way. Plus my car was cleaned especially the wheels. More

Good team. Chris Uhles in sales knows his stuff as a multi Mini owner. Enjoyable experience. Chris Uhles in sales knows his stuff as a multi Mini owner. Enjoyable experience. More

The best customer service & dealership experience I’ve ever had- genuine people who care for their customers. I highly recommend them! ever had- genuine people who care for their customers. I highly recommend them! More

Great job from scheduling appointment to ensuring parts were available for major repairs. Explained everything and vehicle repairs were completed on time. Thank you to Dawn T and Brain for all their help. were available for major repairs. Explained everything and vehicle repairs were completed on time. Thank you to Dawn T and Brain for all their help. More

Great service Advisor Ms Dawn Trail. She goes above and beyond ensuring customers get their vehicles taken care of. She goes above and beyond ensuring customers get their vehicles taken care of. More

Sales was fairly good. The guys were tentative and accommodating, they made the sales experience easy and listened to customer's needs. I would give them 5 stars for that p The guys were tentative and accommodating, they made the sales experience easy and listened to customer's needs. I would give them 5 stars for that portion, but everything else went downhill from there. I was disclosed that one of the motor mount was no good and eventually need to be replaced, but it will not cause any problems. Days of owning the car there is a rattling noise that is persistent. I checked back with sales about it and they set me up with service to take a look. At this point, it might be the mount they mentioned or something else. I was told since the car has a 90 day warranty, I will only pay for diagnostic fee if the damage was caused by my mishap. I get the call that its the mount causing the problem and if I don't do the repair with them I would be charged. 1) It's not my fault, the car was sold to me this way. 2) I was not disclosed it was this bad that the engine rattles when I bought the car. I get the RO from Kent and I asked if they will use OEM Lexus part for the price they quoted and he said NO ! So I asked, why am I charged for OEM price? very standard question. Eventually, he gave me the parts number for me to bring my own part ( less than half the price they quoted). A day later he calls me and tell me we need another COMPLETELY different part. I asked why and his reply was I don't have an answer for you. No accountability at all. My car is now sitting in the shop for as long as I've had it, when the repair shouldn't take more than an hour to do. Terrible experience to say the least .. More

Took Mini in for Service. They always treat me right. I've been going here since I moved to Las Vegas in 2017 and I won't go anywhere else. They always treat me right. I've been going here since I moved to Las Vegas in 2017 and I won't go anywhere else. More

Mini repaired my car and it was a great experience! Erik was attentive to my car's needs and giving me updates while my car was being worked on. My car is running great, thanks to the service dept!!!! Erik was attentive to my car's needs and giving me updates while my car was being worked on. My car is running great, thanks to the service dept!!!! Thanks to all of them!!!! More