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MINI of Montgomery County - Service Center

Gaithersburg, MD

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28 Reviews

28 Reviews of MINI of Montgomery County - Service Center

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December 04, 2016

Get a second opinion on any service they try to sell you The people are nice enough, but was severely disappointed that this visit, on 11/18/16, was the second time they lied to me about the things the car n More

by bernhardgrave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
D
July 09, 2016

Bad service They have done decent work in the past for my college-age son and his 2008 Mini. For example, they installed a new clutch and performed several other More

by ScreenName
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
October 08, 2015

WORST CUSTOMER SERVICE I HAVE EVER HAD! MINI told me on the phone I could drop my car off Thursday and pick it up Tuesday even if the work was done early because I was going to be out of More

by AmandaMMM
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jaime
June 01, 2014

top -notch service; professional employees The service in this place is top-notch. The employees were professional, polite and they got the work done super-fast. I must have sent less than 5 More

by VictoriaAlexander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Metheny; Jaime (service manager)
February 26, 2014

I was feeling a vibration at high speeds after nailing a pot hole. I took my car in hoping that the rim would be repaired or replaced under the 3rd party tire & rim package I purchased. As expected, it was More

by Steve1717
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaimie T
September 23, 2013

I brought my 2008 cooper S in for some warranty work and was extremely pleased with my experience. My service advisor Jaime was great staying in contact with through the process. The car was ready the sam More

by daniel812
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Torreblanca
May 29, 2013

My 2003 Mini Cooper S was overheating and I took it in for service and this is the service estimate I got from Mini of Montgomery County: Overheating issue: - Water pump is leaking $1080 - The core suppo More

by DaveMann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kristen Stanley
August 11, 2012

Brought my car for an oil change and a recall item. I had the first appointment of the day, 7:30 am. I did not hear from them until I finally called at 3:30 at which time they said they were just beginning m More

by lpardes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
January 23, 2012

From my first call to Ryan in service till I left the dealer with my car repaired, I had nothing but the best service ever. This is the most friendly dealership I have ever been to. I am new to Mini and More

by coadman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Malin
December 07, 2011

All work was covered by warranty, no extra work was pushed on me, which has happened in other dealerships. I was give a loaner to drive. I was kept up with what was going on and when they found a rattl More

by Kekku
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bogdan Poplacean