MINI of Ontario

Love this dealership. They have the best service coordinators and cashier staff. Polite and courteous. They have the best service coordinators and cashier staff. Polite and courteous. More

Love the video explanation of my service. Really informative and provides a connection to mechanic. Really informative and provides a connection to mechanic. More

Always an excellent experience. I appreciate the professional, courteous staff and the care they take to make sure my car is well taken care of and all my questions are answered. I appreciate the professional, courteous staff and the care they take to make sure my car is well taken care of and all my questions are answered. More

Staff at this dealership goes above and beyond. Very accommodating and knowledgeable. I would highly recommend to my other mini owners. Very accommodating and knowledgeable. I would highly recommend to my other mini owners. More

Very professional honest and caring. Good experience. Courtesy and friendly. Good showroom and prompt service Good experience. Courtesy and friendly. Good showroom and prompt service More

The best service! Thank you to Samantha and Alex who were so helpful and made everything go so smoothly and easy with my new MINI. Thank you to Samantha and Alex who were so helpful and made everything go so smoothly and easy with my new MINI. More

Marcos always does a great job as it pertains to customer care and attention to detail. care and attention to detail. More

I brought in my 2009 clubman as the check engine light had come on. I wanted to take it to the experts and have it all fixed up. This is my second Mini so I expected to a pay a premium for dealer qualit had come on. I wanted to take it to the experts and have it all fixed up. This is my second Mini so I expected to a pay a premium for dealer quality work. The service department sent a fancy video diagnostic and recommended roughly 5k worth of work. I agreed and upon completion of the job, after more than 6 weeks, my final invoice showed over 5k due and the recommended work still to be done was... a complete engine replacement. I can’t figure out why it took them 6 weeks and 5000 dollars to determine the engine is bad. If you were not recommending an engine replacement on the initial video diagnostic but only after you complete 5k worth of work, I'm not sure how else to look at it. I feel completely ripped off and scammed. I paid the bill because I don't know what else to do. I was going back and forth with the service director and in the end they gave me 15% off and I still owed a total of 5126.00. It was extremely insulting, and to salt the wound the quote for a new engine was 19K! After almost 2 months I just wanted my car back. I took it to another mechanic who works on BMW/Mini. I showed him the paperwork with the list of work completed and he felt they should have known the engine wouldn't hold pressure sometime before they completed the whole job or better yet before they started. So the way it looks to me is either someone dropped the ball on the initial diagnostic I paid for and they were negligent and loose with the details when they recommended all the work to be done. Or they knew what they were doing and had me pay for $5,000 worth of work on an engine that would need to be replaced. So I paid the 5k and my car is not even safe to drive. More

Since purchasing my Mini, I have continued to have my vehicle serviced with the.this dealer. They continue to keep my Mini in great shape. All the staff is friendly and helpful. vehicle serviced with the.this dealer. They continue to keep my Mini in great shape. All the staff is friendly and helpful. More

Marcos is very knowledgeable about what my Mini needed and recommended the proper services for my vehicle. and recommended the proper services for my vehicle. More