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MINI of Rockland
Rockland, MA
420 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 420 reviews
July 31, 2026
I normally love coming to MINI, but this visit was less than ideal for a few reasons. My service advisor Garvin surprised me a bit, when I was trying to explain why I was putting off my brake fluid flush; than ideal for a few reasons. My service advisor Garvin surprised me a bit, when I was trying to explain why I was putting off my brake fluid flush; he responded with "do you ACTUALLY know how the MINI brake system works?" which honestly I found quite offensive. I have worked on my own cars for many years, I've done my own brakes pads/rotors, bled brake lines, oil changes, replaced alternators, ignition coils, various sensors, among many other things.. I have a lot of experience with cars, and typically do troubleshooting and repairs myself.. I think because I'm a woman he just assumed I knew nothing about cars.. which just didn't sit well with me. He also told me the wait for my oil change would be ~1hr, then after 1hr40min it was finally ready (not a big deal, I'm sure the technicians had other things to do), but he was friendly enough, told me I was all set, then off I went. BUT when I arrived home, I realized the technicians had listed several service items requiring immediate attention: but Garvin didn't bother to tell me any of this.. which also surprised me. I didn't even receive the video from the technician until about a minute before I left (I didn't see it until I got home). Normally I deal with George and he is always amazing, but this experience was not my typical pleasant one. Hopefully it was just a one-off, less than great experience. More
by Heather
Employees Worked With
Garvin, service advisor
July 04, 2026
Excellent service, tech explained how to use the air conditioner. Only complaint was I did not get alerted when car was ready. I tried messaging Garvin but got no response . I tried to call then deci conditioner. Only complaint was I did not get alerted when car was ready. I tried messaging Garvin but got no response . I tried to call then decided to just go to dealer and hope it was ready . Not a complaint just an observation Thanks for the service See you next year More
by sheffernan11
Employees Worked With
Garvin, Dan Bolton
June 04, 2026
Very poor service. Vehicle did not obtain service until 4 days after scheduled appointment of 9 am on a Friday. I also had to call on my own for updates despite being a Vehicle did not obtain service until 4 days after scheduled appointment of 9 am on a Friday. I also had to call on my own for updates despite being assigned a designated care specislist More
by Psmart
Employees Worked With
Malcolm/Garwin and Kevin
May 28, 2026
My current MINI, a 2024 Cooper S Clubman, and last, a 2016 Clubman were purchased here. Pricing is fair. Trade-in values have been very good / generous. No old school high-pressure, hold you hostage sale 2016 Clubman were purchased here. Pricing is fair. Trade-in values have been very good / generous. No old school high-pressure, hold you hostage sales tactics like the major auto group on the South Shore. Ivo Petrov, the GM, is reasonable and amiable. He had been Finance Manager. I worked with him in that capacity to purchase an extended Maintenance Contract on the 2024 Clubman. Service here is fantastic. Kevin Cowden, Service Manager, is a longtime employee who gets to know his customers and takes good care of them. The same is true of Service Advisor, George Derjani. I have gone to MINI of Rockland for everything related to the Maintenance and Repair of both Clubmans; oil changes, batteries, inspections, even detailing. Video evidence and up-front pricing is always given for every repair or recommended service. Work doesn't proceed until you give approval. I can always get a fresh loaner when needed. And my car is always washed before it's returned to me. I trust the service team, and the technicians are MINI / BMW experts. I won't Service my MINI anywhere else. AndvI won't buy my next one anywhere else. More
by Silver Fox 2024 Clubman Cooper S ALL4
Employees Worked With
Kevin Cowden, George Derjani, Ivo Petrov
May 23, 2026
My experience at Rockland Mini was wonderful from the minute I dropped off my car to when I picked it up. George explained everything to me and understood my situation the day I brought my car to be serv minute I dropped off my car to when I picked it up. George explained everything to me and understood my situation the day I brought my car to be serviced. Very professional. More
by pamarino3
Employees Worked With
George, Dan Bolton
