MINI of Rockland

Good and attentive service throughout. Excellent knowledge of the product. The buying process went very smoothly. Shoutout to Freddy. Excellent knowledge of the product. The buying process went very smoothly. Shoutout to Freddy. More

5 stars for the service center. I have worked with Garvin a couple times and he has been fantastic. I have worked with Garvin a couple times and he has been fantastic. More

Service is very professional and website very easy to use to make appointments. Mechanics appear to be competent and car is always delivered on time to make appointments. Mechanics appear to be competent and car is always delivered on time More

I normally love coming to MINI, but this visit was less than ideal for a few reasons. My service advisor Garvin surprised me a bit, when I was trying to explain why I was putting off my brake fluid flush; than ideal for a few reasons. My service advisor Garvin surprised me a bit, when I was trying to explain why I was putting off my brake fluid flush; he responded with "do you ACTUALLY know how the MINI brake system works?" which honestly I found quite offensive. I have worked on my own cars for many years, I've done my own brakes pads/rotors, bled brake lines, oil changes, replaced alternators, ignition coils, various sensors, among many other things.. I have a lot of experience with cars, and typically do troubleshooting and repairs myself.. I think because I'm a woman he just assumed I knew nothing about cars.. which just didn't sit well with me. He also told me the wait for my oil change would be ~1hr, then after 1hr40min it was finally ready (not a big deal, I'm sure the technicians had other things to do), but he was friendly enough, told me I was all set, then off I went. BUT when I arrived home, I realized the technicians had listed several service items requiring immediate attention: but Garvin didn't bother to tell me any of this.. which also surprised me. I didn't even receive the video from the technician until about a minute before I left (I didn't see it until I got home). Normally I deal with George and he is always amazing, but this experience was not my typical pleasant one. Hopefully it was just a one-off, less than great experience. More

Everyone is always very friendly. Keep me posted as what's going on with my car. Highly recommend. Keep me posted as what's going on with my car. Highly recommend. More

Excellent service, tech explained how to use the air conditioner. Only complaint was I did not get alerted when car was ready. I tried messaging Garvin but got no response . I tried to call then deci conditioner. Only complaint was I did not get alerted when car was ready. I tried messaging Garvin but got no response . I tried to call then decided to just go to dealer and hope it was ready . Not a complaint just an observation Thanks for the service See you next year More

Had a very good experience with Malcom in the service department. He kept me updated throughout the process with no surprises. department. He kept me updated throughout the process with no surprises. More

Very poor service. Vehicle did not obtain service until 4 days after scheduled appointment of 9 am on a Friday. I also had to call on my own for updates despite being a Vehicle did not obtain service until 4 days after scheduled appointment of 9 am on a Friday. I also had to call on my own for updates despite being assigned a designated care specislist More

Excellent service with extremely knowledgeable service manager. Thorough communication & explanation of all work being performed. manager. Thorough communication & explanation of all work being performed. More