MINI of St Louis

Outstanding Experience!!!! This is my first Mini which I have wanted for an extremely long time, the car was exactly what i had been looking for and the price was right in line This is my first Mini which I have wanted for an extremely long time, the car was exactly what i had been looking for and the price was right in line with my budget. I was extremely impressed on how i was treated and Bill my salesman was extremely knowledgeable about the car and was not overbearing and was a sincere pleasure to work with. My financing was taken care of by Ms. McDonnell which I was in and the deal was closed in 15 minutes. Just and outstanding experience and i look forward to my next Mini very soon as 1 looks lonely in the drive way. Thank you to everyone at Mini of St Louis as I will be another loyal customer joining your family More

So Glad to Still Be Motoring! This is our second MINI and when it came time to start the process of ordering our new MINI, we were thrilled to know that we could work with our orig This is our second MINI and when it came time to start the process of ordering our new MINI, we were thrilled to know that we could work with our original sales person, Kate Bryan. She knows her product, is smart, and is a lot of fun to work with. Oh, and Neil Westfall was pretty amazing, too! Everything about this purchase/process was positive. Never once did we feel pressured to add or buy anything that wasn't on our "wish list". We'll be back when it's time for our third MINI! More

The Best Car Purchase Experience I've Ever Encountered I've been on the planet long enough to have purchased a number of vehicles, both new and used, in my lifetime. Many of those experiences were really I've been on the planet long enough to have purchased a number of vehicles, both new and used, in my lifetime. Many of those experiences were really unpleasant, the kind that have given credence to the seedy car salesperson stereotype that has existed for decades. However it was not until my recent purchase of a used Mazda from Mini of St. Louis that I have ever had what I would consider a truly exceptional experience. Because of this experience, I really wanted to say something about it. The whole experience from start to finish was handled with class and professionalism combined with authenticity and a feeling of truly being valued as a customer. This started at the very beginning with an email inquiry reply I received from Neil Westfall, the general Sales Manager, over an hour after the dealership had already closed for the evening. The following day Kate Bryan followed up and what transpired after that was the absolute best communication back and forth I've ever had when purchasing a vehicle. Ms. Bryan was not only a great communicator but also took care to make sure that any concerns I had related to the vehicle and the purchase process were addressed. She made the experience truly enjoyable, no small feat for a skeptical car purchaser like myself. But it wasn't just Ms. Bryan that made me want to write this review. It was the culture of Mini of St. Louis that I feel really made my experience exceptional. It seems to run through the whole organization. I really and truly enjoyed the process and never experienced the negative feelings I've often had buying vehicles in the past. In short, I know where I will look first the next time I'm in the market for another vehicle. P.S. Mary McDonnell, the finance and insurance manager, deserves mention as well. She did a great job. More

Amazing Experience My experience with Mary McDonnell was above and beyond ! I called to ask her a question about the warranty on my previous Mini and explained that had My experience with Mary McDonnell was above and beyond ! I called to ask her a question about the warranty on my previous Mini and explained that had looked at a Countryman but it didn't seem feasible to purchase. She put a lot of effort into researching everything, down to the last penny and called me back with great news. Not only was it doable but a wise thing to do ! I hope you realize what an asset she is !!!! Teamed with Bill, who is truly a gem as well ! I felt as though I was purchasing a car from a trusted friend ! I highly recommend him ! Thanks so much, you two ! Cheers, Penny More

New to me Casillac Bill Harada was very knowledgeable and a plaeasure to work with. I would definitely recommend Bill. And will probably go back again the next time I ne Bill Harada was very knowledgeable and a plaeasure to work with. I would definitely recommend Bill. And will probably go back again the next time I need to purchase a vehicle. More

Top Notch Service I really appreciate the outstanding service I continue to receive from Dan Wirick. He always goes above and beyond. I’ve been to many other dealership I really appreciate the outstanding service I continue to receive from Dan Wirick. He always goes above and beyond. I’ve been to many other dealerships and nothing compares to the level of service he provides. Thanks for all you do Dan! More

Great Communication and Service I have spoken to Dan Wirick about my service needs for several years on my BMW Z3 and other vehicles and consider him a trusted advisor. Dan is hone I have spoken to Dan Wirick about my service needs for several years on my BMW Z3 and other vehicles and consider him a trusted advisor. Dan is honest, professional, knowledgeable and extremely helpful. I would recommend and refer Dan and this dealership to anyone. More

Mini StL is Awesome I walked into Mini of StL to look at a pre-owned vehicle without an appointment and was greeted by the most helpful salesman, Sam Hall. Sam went abov I walked into Mini of StL to look at a pre-owned vehicle without an appointment and was greeted by the most helpful salesman, Sam Hall. Sam went above and beyond to make sure I was taken care of from the moment I walked in. Mary McDonnell was a pleasure to talk to and made the process "fun". Who would have thought buying a car could be enjoyable? Long and short I would certainly recommend and return to Mini StL for my future car purchases. PS Sam still checks to make sure I am happy with my purchase. More

Awesome 4th Dustin Summers and Mary McDonnell were wonderful. I came to complete the sale and pick-up of my new Mini and they were fast, efficient and so persona Dustin Summers and Mary McDonnell were wonderful. I came to complete the sale and pick-up of my new Mini and they were fast, efficient and so personable. I am a happy owner now of my 4th Mini from this dealership! Would recommend them highly! More

Best dealership experience of our lives! We purchased a pre-owned vehicle with the assistance of Bill Harada, and the entire experience was the most pleasant, professional, and easy vehicle p We purchased a pre-owned vehicle with the assistance of Bill Harada, and the entire experience was the most pleasant, professional, and easy vehicle purchasing we have ever had. No high pressure. Very fair pricing on both the purchase vehicle and trade. We felt like Bill was a relative by the end of the process. To us, it's the little things in the dealer experience that make such a big difference. The vehicle engine bay was as clean as the interior. There was actually gas in the car when test driving. Bill kept telling us that their philosophy was to make sure the client is happy with the transaction, and we are more than happy. Highly recommend Mini of St. Louis, and Bill Harada!!! More