MINI of St Louis

Should have listened to my wife!! My "Check Engine" light came on a few weeks ago when experiencing sluggishness and low idling with my 2008 Mini Cooper hardtop. My wife told me to dro My "Check Engine" light came on a few weeks ago when experiencing sluggishness and low idling with my 2008 Mini Cooper hardtop. My wife told me to drop it off at our local MINI dealership and let them service it, but I thought that my local nationwide repair shop could rectify the problem. I took it in and their onboard computer reader told them that I needed new spark plugs. "We'll need to get a new wrench attachment since this is a MINI and it takes a different size!" Okay! I get that! They replaced the plugs and the car seemed to be back to normal....for a while! Three weeks later and voila! The same problem returned, i.e. the engine would miss when accelerating or die when at a stop! I called the service department and told them my story! "Sure! Just bring it in and we'll take care of the matter!" I did, and it turns out that the plugs needed to be tightened and that was all. I also asked them if they could check on a rattle that was coming from the rear. Again...a local BMW/MINI repair shop had said that it was just "part of the MINI rattles" that come with a car this old. Not so! MINI of STL found that the rear sway bar bushings needed to be replaced and I needed a new engine belt! Today I am zipping all around town in a peppy and quiet R56...all thanks to Rick and his team! Yea!!! Everyone at MINI of STL is a pleasure to work with...all the way down from Rick in Service, Derek, who met me in the service bay and later took me to friendly gal that took my payment! Heck! Neil, the store manager, has called me at home to make sure that the service that I received was top notch! And it was! So...next time I have a problem with my car, or YOU have a problem with your car... don't wait for the "I told you so!" look! Just head over to MINI of St. Louis! :-) More

Mini Clubman I found Mini of St Louis sales, financial and service personnel to be professional, friendly and helpful. It was difficult to absorb all the inform I found Mini of St Louis sales, financial and service personnel to be professional, friendly and helpful. It was difficult to absorb all the information I received on my new car in a short period of time, but I was given helpful hints on how to adjust. More

Every new car purchase should be so easy Over the weekend I picked up my new 2016 Mini Cooper. This is my second mini. I am a huge fan of the car but now am a real fan of the purchase and s Over the weekend I picked up my new 2016 Mini Cooper. This is my second mini. I am a huge fan of the car but now am a real fan of the purchase and service experience. My 2008 mini was kept in mint condition through the years by an exceptional service team. Carrie and Rick, even up to the end of the car's hand off to my son over the holiday break, offered service with a smile and a wealth of information. I am truly grateful for the assistance and their dedication. Steve Emerson is car salesman extraordinaire. With a time line on my hands for the new car delivery, holidays and hectic schedules he took the time to sit down and build my mini on line with me. He followed through without the usual "car salesman push" and maintained contact throughout the build and route to St.Louis. Steve knows Mini and he knows the St. Louis car sales industry. He is a true gentleman and family man. Lastly, I must mention Tina Logue. Professional, courteous and smart! Truly the best business manager I have ever had the experience of financing a new car with. Looking forward to many years of motoring and service with this exceptional team! Thank you, Kim M St. Louis More

Service with a Positive Aditude I traveled to St. Louis from Springfield for the holidays to be with my family, when I got in town I started to notice that I had vibration in my 2009 I traveled to St. Louis from Springfield for the holidays to be with my family, when I got in town I started to notice that I had vibration in my 2009 Mini. So I called Mini of St. Louis and I talked to a Service Adviser Dave explained my problem and he told me they were very busy, but if she could bring the car in we would try to work her in. He did so everything worked out well. They corrected the problem, and I was able to enjoy my holiday.....Thanks Mini of St. Louis. More

Best service department Every time I bring my MINI in for service I have the best experience! They are very helpful and friendly. I was in and out in no time. I also love tha Every time I bring my MINI in for service I have the best experience! They are very helpful and friendly. I was in and out in no time. I also love that my car is washed and vacuumed as part of the service. More

Patience was a virtue! I knew I wanted a Mini, but with so many customizable options I wasn't 100% sure which one. Dustin Summers was so patient with me and answered all my I knew I wanted a Mini, but with so many customizable options I wasn't 100% sure which one. Dustin Summers was so patient with me and answered all my newbie questions. He even took the time out to show me some of the customized options within vehicles to ensure I would like what I thought I wanted. Even though I did not purchase the 1st or 2nd visit, he still treated me with kindness, did not pressure me, nor make me feel like I was wasting his time. And once I was 100% sure, he took me through a guided test drive that opened my eyes to what a fabulous car a mini really is! The 3rd time really was a charm. The purchase went way smoother than I couldve imagined. Tina was very clear, fun, and let me know what options I had and gave me her honest opinion when I had questions. Neil popped by gave me a big hug and congratulated me on making a final choice. Overall, these 3 made this a great experience. I couldnt be happier to own a mini or encourage others to get one! More

Great Team at Mini of St. Louis It took me three years to finally get my mini cooper but the dealership always kept in contact but never bothered me until I was ready for the actual It took me three years to finally get my mini cooper but the dealership always kept in contact but never bothered me until I was ready for the actual purchase. Their sales team was wonderful to work with and it was the first time buying a car was painless. I'm loving my mini and couldn't be happier with my decision. More

Super Easy, Super Fast, Great people! I could not have been happier with my experience at Mini of St. Louis. It was Thanksgiving week 2015 and Dustin Summers and Bill Harada took care of m I could not have been happier with my experience at Mini of St. Louis. It was Thanksgiving week 2015 and Dustin Summers and Bill Harada took care of me like I was family. They had answers to all of my questions, they explained everything to great length and detail. Both of their customer service was spot on. Like other dealerships, there was no awkward waiting. They kept me apprise of the entire process as we hit each step. I did not have great credit at all and Bill was able to work some magic and get me a great deal at a great price and while he was doing that Dustin dropped everything he was doing to ensure I was taken care of. Even after I drove away, I came back and Neil dropped what he was doing to come put my plates on for me and answer any last questions. If you are looking for a dealership to buy a new or used car then you are an absolute idiot if you don't go give the people at Mini of St. Louis a chance! P.S. I am not being paid for this review! More

Great and nice salesperson! Steve is a real great salesman who helped me to go through all the process and solved my questions. He is willing to offer which is best for me and ma Steve is a real great salesman who helped me to go through all the process and solved my questions. He is willing to offer which is best for me and makes the best deal possible! He is patient enough to explain everything for the new car! I strongly recommend him! Karen has been also very helpful to introduce cars and to build up details for a new car and I enjoyed the test drive! Thank you both for your help! More

Truly enjoyable vehicle purchasing experience x 3! We recently acquired our third new Mini from salesperson Karen Fortune. Having been highly satisfied with our first two purchases, we returned in Nov We recently acquired our third new Mini from salesperson Karen Fortune. Having been highly satisfied with our first two purchases, we returned in November when we found ourselves unexpectedly in the market for a vehicle. Karen listened carefully and converted our stated needs into the perfect vehicle suggestion. She is attentive, understanding and highly knowledgeable. We also know that after the purchase Karen will continue to keep our satisfaction her priority as we drive and service our vehicle. The buying experience here is transparent and clear. We have always felt like we were treated fairly as valued customers. Neil Westfall added to our experience this time around as a visible and engaged manager. All of the pitfalls of vehicle purchase simply don't exist at Mini of St. Louis. More