MINI of St Louis - Service Center

Went The Extra Mile Recently, I took my Mini to the (exceptional) service department for a repair, just before the factory warranty was about to expire. I left the dealer Recently, I took my Mini to the (exceptional) service department for a repair, just before the factory warranty was about to expire. I left the dealership with a new Mini! All relevant associates "went the extra mile" to get the deal done. The transaction exceeded my expectations (no easy feat), as evidenced by the fact that just 3 days prior to the service visit, I purchased brand new tires for the traded car, as I had planned on keeping it. That fact speaks volumes about the dealership's willingness and ability to keep a current customer satisfied. This is my 4th Mini from them, and I am sure more will follow. My salesperson, Karen Fortune, is the consummate sales rep. She has a tremendous mastery of the different models, as well as all particulars of each model. And, if she does not know the answer, she finds it! How refreshing. Mary Silver "welcomes" each customer to the dealership who calls, with her infectiously positive tone and attitude. Tina Logue, the finance manager, is a true pro. She informs the customer of the various available products, but does so without being "pushy". Rick Drezek, a service advisor, is a beacon of info for the customer. He is a "straight shooter" and I feel he "has the customer's back", by providing neutral advice. Neil Westfall, the sales manager, is, quite simply, a "magician". My recent sales transaction was very complicated, but he figured out a way to accomplish the sale while, again, exceeding my expectations. Derek J and Marvin are the best darn porters in the city! More

First experience This was my first experience with the Mini dealership in St. Louis, it was amazing and the staff were so friendly. The waiting area was very clean. Ri This was my first experience with the Mini dealership in St. Louis, it was amazing and the staff were so friendly. The waiting area was very clean. Richard Drezek from the service department was very professional. More

Love these guys Dave Joseph is someone that makes you feel comfortable and "in good hands". I feel this service and computer update was competently performed. Mar Dave Joseph is someone that makes you feel comfortable and "in good hands". I feel this service and computer update was competently performed. Marvin Alexander is a GENTLEMAN! So polite. My car was washed and vacuumed by Derek. Great job. Thanks to all at Mini of St Louis. More

Excellent Customer Service!!!! I have always received outstanding service! Very professional and accommodating and always going the extra step in insure my satisfaction. My overal I have always received outstanding service! Very professional and accommodating and always going the extra step in insure my satisfaction. My overall experience would be EXCELLENT! More

Good Experience Always have a positive experience with them. Every staff member we have dealt with has been very friendly, and one gets the sense that customer satisf Always have a positive experience with them. Every staff member we have dealt with has been very friendly, and one gets the sense that customer satisfaction is of paramount importance to them. More

Excellent customer service in all departments! Did not have an appointment but was having problems with my battery. They got me in and I was surprised that my 3 year old CPO batter was covered und Did not have an appointment but was having problems with my battery. They got me in and I was surprised that my 3 year old CPO batter was covered under warranty. All staff members were helpful and nice. Very pleased with the first time taking my car in. While I'm on here hear I wanted to compliment both the sales and finance staff that helped me with my purchase several months ago. Great job in all departments More

timing chain troubles Todd Feuerhaken was very helpful in analyzing the problem and setting up the repair. It is a 250 mile trip for me to visit the dealership and he took Todd Feuerhaken was very helpful in analyzing the problem and setting up the repair. It is a 250 mile trip for me to visit the dealership and he took this into account when making decisions, which was greatly appreciated. The timing chain was replaced and after driving the vehicle for a week it seems to be performing well with no oil leakage. Your team did a great job. Thanks Gary Carr More

Service, no really service....... Todd in the service department went above andy beyond to take care of an issue I had purchasing my vehicle. I purchased a used Honda Pilot, The previ Todd in the service department went above andy beyond to take care of an issue I had purchasing my vehicle. I purchased a used Honda Pilot, The previous owner only turned in one key, which left me leaving with only one key. The dealer agreed to replace the key, however I needed to go a Honda dealer locally to make it happen. I tired on two occasions to get a key at the Honda dealer on Lindbergh, however with their wait time it did not work out. I should have mentioned that I live out of state, and only frequent St. Louis on the weekends. Todd made arrangements in the Bloominton, IL area to get my key replaced, all set up, no hassels or need to return back to the dealer. It may seem like a small issue, but with my travel schedule, my husband away in the Air Force, it was nice for a change to have someone looking out for me..............thanks to Todd, Dave, and Rick in the service department. I may also add I have a mini cooper and a countryman. More

I brag on you guys! This is the best dealership for all areas I have ever had the pleasure to work with. Though I love the car I would come back here to Mini of St. Loui This is the best dealership for all areas I have ever had the pleasure to work with. Though I love the car I would come back here to Mini of St. Louis anyway because of the people from the guy who washes and delivers my car (Derek is huge public relations asset for Mini of St. Louis) to the service guys and the sales people. All top notch, friendly and honest. Thanks Guys More

Best Service Experience of My Life!!! Enough said... Since I have become a proud MINI owner, I have received nothing but first class service from Rick and Todd in the service department. Enough said... Since I have become a proud MINI owner, I have received nothing but first class service from Rick and Todd in the service department. These men work tirelessly to deliver the highest level of customer service each and every time I am in for service or have questions over the phone... More