MINI of Stevens Creek

This was by far the worst car buying experience I have ever had. The worst - no customer service hard sell and a finance manager who was without understanding or sincerity. I buy new cars every two years ever had. The worst - no customer service hard sell and a finance manager who was without understanding or sincerity. I buy new cars every two years and usually have very good experiences. This team at Stevens Creek Mini - needs to go back to customer appreciation training. Most difficult unresponsive and unaccommodating individual Car Salesman I have ever dealt with. On a simple sale of a used car. I will never go back there again. More

Excellent service. Johnny was very polite and he explained very clearly to me the work that my Mini was to have done. I really appreciate the quality of service and the Johnny was very polite and he explained very clearly to me the work that my Mini was to have done. I really appreciate the quality of service and the mechanical expertise that was done on my Mini. All was finished on time. More

I've been having very good experience when I have my car serviced in MNI of Stevens Creek. The staffs over there are welcome and professional. serviced in MNI of Stevens Creek. The staffs over there are welcome and professional. More

Johny was courteous and friendly and professional; Comfortable lounge with coffee - to wait while the car is serviced. Comfortable lounge with coffee - to wait while the car is serviced. More

Excellent support from Siris Aung from start to finish! Siris helped to find a Mini Cooper from another dealership and arranged to bring it to Mini Stevens Creek for us. We were on a fixed budget and pri Siris helped to find a Mini Cooper from another dealership and arranged to bring it to Mini Stevens Creek for us. We were on a fixed budget and price point was important. Also, a Mini with a low mileage was important and he found both for us! Thanks much!! The financing process was also great! More

They fixed my car in a timely manner, and effortlessly arranged for towing both ways: arranged for towing both ways: More

Everything went smoothly, even when a problem cropped up with the passanger seat. Francisco Silva was outstanding. I will tell people to go to him if they want to test drive a Mini. with the passanger seat. Francisco Silva was outstanding. I will tell people to go to him if they want to test drive a Mini. More

Like the service and friendly staff. Keep me updated throughout the service process. Finished sooner than I expected Keep me updated throughout the service process. Finished sooner than I expected More

Greg at Steven’s Creek Mini took time to answer our questions and created a welcoming shopping environment. I got straight forward answers to my questions and ultimately found the best deal and bes questions and created a welcoming shopping environment. I got straight forward answers to my questions and ultimately found the best deal and best buying experience at Steven’s Creek Mini. More

Already had an appointment at 10:15 but still had to wait one hour without anyone assisting me, until I stood in front of their desk and stared at them. They also tried to push many unnecessary items at insa one hour without anyone assisting me, until I stood in front of their desk and stared at them. They also tried to push many unnecessary items at insane price, without even looking at my service history, like charge $300 for air filter which was just replaced last year. By the way the didn’t even check basic coolant or help tire rotation, but only trying to ask for over $200 for such basic check and sell you tires. Please avoid this shop More