MINI of Stevens Creek

I was able to schedule our first appointment with mini for an oil change for the next day which was a Saturday! I was greeted by Mohamed He was very nice and thoughtful. He explained what would happen an for an oil change for the next day which was a Saturday! I was greeted by Mohamed He was very nice and thoughtful. He explained what would happen and then showed us where we could wait for while the service was completed. There was complimentary water and coffee and a comfortable area to wait. He would pop every once in a while and let us know status of our car. The service was completed as promised and the car was even washed! Thank you for a great experience. We definitely will be back. More

I have a 2018 Mini Cooper hardtop. I called Mini of Stevens Creek from San Diego and told them that the car had an coolant leak. They agreed to do a diagnoses of the coolant system for I called Mini of Stevens Creek from San Diego and told them that the car had an coolant leak. They agreed to do a diagnoses of the coolant system for $299.99. My daughter who had the car in San Jose had it driven over by her friend to Mini of Stevens Creek on 12/17/2025. They did a Multi Point Inspection of the vehicle and provided their customary video on 12/18/2025. They found: 1. the battery needed replacement, estimated cost $817.77; 2. needed replacement of the front pads and rotors, estimated cost $1228.39; 3. needed replacement of the front control arms, estimated cost $3046.08; 4. Alignment, $239.95; 5. needed replacement of the oil filter housing assembly, estimated cost $3500; 6. needed replacement of the coolant pump, estimated cost $1608. On 12/18/2025, I called Fast Lane European which was three blocks down the street. I explained to them what was happening with Mini of Stevens Creek. In the end, they quoted me $2200 out the door which included taxes to replace the oil filter housing assembly. I also decided to replace the oil flange which was $200.00 more, totaling $2400 out the door. I asked my daughter to have the vehicle driven to Fast Lane European. Her friend paid the $299.99 to Mini of Stevens Creek and drove it there on 12/18/2025. While paying he explained that they were charging $2200 to fix the oil filter housing assembly at Fast Lane European repair. They immediately said they would match the charge. He said that they called him or texted him while he drove the 2018 mini cooper to Fast Lane European repair shop. Mini of Stevens Creek service advisor, Robert, also texted me that they would charge $2200 to fix the oil filter housing assembly. Fast Lane European also checked out everything Mini of Steven Creek wanted to replace. Everything else but the oil filter housing assembly was in good condition. Fast Lane European did an excellent job on the oil filter housing assembly and also detailed my mini for the $2400 charge. My daughter and her friend drove my mini from San Jose to San Diego around 460 miles on 12/20/2025. No problems. I took my 2018 mini cooper to Mini of San Diego for an oil change and their 25 point multi point inspection which included there normal video. They gave the 2018 mini cooper a full inspection. Mini of San Diego's video showed the mechanic actually measuring the things like pads and rotors, i.e. front pads at 6 mm and back pads at 8 mm. Mini of Stevens Creek video did not show the mechanic measuring the front pads. He merely stated the front pads were at 4 mm. Mini of San Diego gave my mini a 100 % perfect score. Everything was in perfect order and the oil filter housing assembly was not leaking. In fact, nothing was leaking including the coolant pump. The battery was fine, the brakes and rotor was fine, the coolant pump did not leak, in fact, nothing was leaking including the front control arms bushings. My opinion is do not trust Mini of Steven Creek dealership. Just go three blocks down the street and get excellent service and reasonable cost of repairs. If I could give less than 1 star for Mini of Stevens Creek, I would. I would not trust them. They wanted to over charge me approximately $8000 for service not needed. More

Greg was the person who helped us with the new car. He patiently explained the features of the mini countryman. This is the 2nd time he helped us with the car purchase. He went above and beyond. So far He patiently explained the features of the mini countryman. This is the 2nd time he helped us with the car purchase. He went above and beyond. So far great experience with this dealership. Hope they ( the staffs) will continue to provide friendly, sincere, honest customer service. Thanks Greg Stone! More

Impeccable service! Great support in exploring our new Mini and deciding to lease it on the spot. Greg was simply fantastic, just like our new Mini Countryman!! Great support in exploring our new Mini and deciding to lease it on the spot. Greg was simply fantastic, just like our new Mini Countryman!! More

although the customer service people werent interested or helpful, i spoke to Blake who was very helpful and patient, helping me get the services done. He checked in to make sure we were on the same page. I helpful, i spoke to Blake who was very helpful and patient, helping me get the services done. He checked in to make sure we were on the same page. I would recommend Stevens Creek to others. More

The customer services is always quick, helpful, and friendly. I am never left without my car for very long. My favorite thing is that the entire team has a sense of hustle combined with knowledge and a friendly. I am never left without my car for very long. My favorite thing is that the entire team has a sense of hustle combined with knowledge and a service focus. More

Cost of Part and services are very expensive and does not make sense compare to the value of the car make sense compare to the value of the car More

Services were performed shortly after requesting an updated maintence & adjustment check. Also, it took only a few hours for the work to be completed. updated maintence & adjustment check. Also, it took only a few hours for the work to be completed. More

This was by far the worst car buying experience I have ever had. The worst - no customer service hard sell and a finance manager who was without understanding or sincerity. I buy new cars every two years ever had. The worst - no customer service hard sell and a finance manager who was without understanding or sincerity. I buy new cars every two years and usually have very good experiences. This team at Stevens Creek Mini - needs to go back to customer appreciation training. Most difficult unresponsive and unaccommodating individual Car Salesman I have ever dealt with. On a simple sale of a used car. I will never go back there again. More