MINI of Stevens Creek

Mini of Stevens Creek is the best car dealer I have ever dealt with. They went beyond my expectations over and over again every time I have interacted with them. Firstly, the used vehicle was in in incredib dealt with. They went beyond my expectations over and over again every time I have interacted with them. Firstly, the used vehicle was in in incredible shape when they offered it for sale, unlike other dealers I have dealt with. The purchase and trade in was very easy thanks to Vincent. And afterwards they backed up and actually extended their (free) dealer provided warranty on my vehicle to make a moderate but not obvious repair when they did not need to. Thanks to Hector and the Service department for that.. I would definitely recommend this dealership and will look them up again the next time I am in the market for a vehicle. More

Taylor, my service advisor, was very informative, kind and helpful. Dealer has a waiting area that is comfortable, so one can work while waiting for the car. and helpful. Dealer has a waiting area that is comfortable, so one can work while waiting for the car. More

It was good service. It was fast and the staff were helpful. helpful. More

After we signed paperwork we had to return after 4 days because of a bank issue over the weekend. They were extremely difficult to get a hold of and very hard to get return phone calls. They didn’t tell us because of a bank issue over the weekend. They were extremely difficult to get a hold of and very hard to get return phone calls. They didn’t tell us there was only one key until we went to pick the car up and that will cost $350 for a second key. We told them the hood latch didn’t release and they had 4 days but they didn’t fix it so my husband fixed it himself. Because the front clip was so loose part of the plastic fender fell off on the highway and my husband had to order a new one and fix it himself More

Amazing customer service. It was my first time there and everyone there was really friendly. everyone there was really friendly. More

Great reach out for the service and appointment selection. I was greeted warmly with a quick review of my vehicle's needs and the time it would take. I waited and in two hours, as promised, I was a selection. I was greeted warmly with a quick review of my vehicle's needs and the time it would take. I waited and in two hours, as promised, I was able to leave with a full service. More

Excellent customer service from Anthony. Had been waiting for 30 minutes to speak to a service representative and when he was made aware of this he took care of me immediately. Turns out he was the waiting for 30 minutes to speak to a service representative and when he was made aware of this he took care of me immediately. Turns out he was the only one at the desk in the service department at that time. More

AT first I was furious with Mini of Stevens Creek - I have purchased several mini's here and was just not believing the service; however Trent stepped up, called me and listened to my concerns, from ther have purchased several mini's here and was just not believing the service; however Trent stepped up, called me and listened to my concerns, from there we made a plan and I left the conversation feeling much better about Mini - this is the customer service I am use to with mini. So big thanks there! More

the service guy left me a voice mail at the wrong number, eventhough i had told him it was the wrong number at check- in eventhough i had told him it was the wrong number at check- in More

Excellent customer service from Shah in sales. Pricing wasn't the best but market situations dictate that at the moment. Decent amount of stock availability as well. wasn't the best but market situations dictate that at the moment. Decent amount of stock availability as well. More