MINI of Stevens Creek

I did not feel certain employees were experienced or professional. Sale agent Sirus Aung was ok. No enthusiasm in showing my desired car. Barely gave me information about details on the car. Didi not k professional. Sale agent Sirus Aung was ok. No enthusiasm in showing my desired car. Barely gave me information about details on the car. Didi not know facts about the car to my expectations. He was not unkind, just unknowledgeable. If I had a question, her would defer me to the "Finance guy"... probably trying to sell me on some add ons. Did not know recommended mileage on when oil change is due. Again, nice enough, just inexperienced, lots to learn. Mack Abdula- Finance associate. Very unprofessional, condescending, and passive aggressive. When he kept trying to sell me the "easy care" for an excessive amount, I was not interested. He kept pushing it, and so I asked what was covered in it. He replied, "I'll print it out and you can read the details'... I did not feel that I could trust him if he would not articulate what was covered. Numbers and rates kept changing when he was going over them. When I would question why, he was irritated. This interaction ultimately, end the meeting, and had me request for the manager. Alvin Toe- Sale manager came, and we explained our dis- satisfaction with our experience. Mainly Mack Abdula's unprofessionalism. Sirus Aung should get more sales training. Alvin did listen to our concerns and addressed our questions. At that time we decided not to proceed with the deal. Alvin invited us to return on another day, to deal with an alternate finance associate. We accepted and came back 3 days later. On our return, Alvin showed us the car again, and gave better details about the vehicle. We decided to proceed with the purchase. Frank Giordano was our new finance associate, who was excellent. He was thorough, and knowledgeable. Gave is "easy care" warranty for a cheaper price, and explained in detail what it covered. He answered all our questions without issues. Overall 3 stars for Steven's Creek Autonation. More

Great service advisors. I have been going to this dealership for almost 10 years and I have always had great customer service whether it be in the sales department or servic I have been going to this dealership for almost 10 years and I have always had great customer service whether it be in the sales department or service department. Although pricey, they make me feel like my car is getting the best care to keep it on the road for many years to come. More

I recently purchased a used vehicle from Mini of Stevens Creek. My experience was wholey positive. The whole process was without stress or unneccessary complications. The guys who helped me were amiable, Creek. My experience was wholey positive. The whole process was without stress or unneccessary complications. The guys who helped me were amiable, informative, clear and precise in all our communications. There were no surprises, no hidden charges and no uncertainties. They even agreed to deliver the car personally to my home the next day, a trip of 68 miles. Car was spotless and in great shape. I highly recommend anyone checking our Mini of Stevens Creek. I rate their service as a 10 out of 10. More

The sales person and finance representative were very friendly and helpful. I would recommend Mini of Stevens Creek to anyone interested in purchasing an amazing automobile. friendly and helpful. I would recommend Mini of Stevens Creek to anyone interested in purchasing an amazing automobile. More

I bought a used 2018 Mini Cooper with low mileage and am VERY pleased with the vehicle and the service provided by Mini of Stevens Creek. I had been searching on Craigs List, other dealers, and private par VERY pleased with the vehicle and the service provided by Mini of Stevens Creek. I had been searching on Craigs List, other dealers, and private parties and Stv Creek is best. I also bought the 5 yr maintenance package for ongoing service. (Hope it works as well!!) More

Francisco was very knowledgeable and personable. Made us feel very at ease durin the process. Made us feel very at ease durin the process. More

I brought my Clubman S, 2011 oil change. Service advisor was helpful and checked in with me while I waited to get my oil changed. I ended up purchasing the 3-year oil deal, this cost is $2 Service advisor was helpful and checked in with me while I waited to get my oil changed. I ended up purchasing the 3-year oil deal, this cost is $225. More

We had a great experience purchasing our first Mini Cooper from Mini of Stevens Creek. Cesar was a great no pressure salesman and made the buying process simple and straight forward. We are very happy Cooper from Mini of Stevens Creek. Cesar was a great no pressure salesman and made the buying process simple and straight forward. We are very happy with the Mini and would recommend this dealership to anyone. More

Employees are very polite. I felt super comfortable there. I can tell they care about the consumer. I felt super comfortable there. I can tell they care about the consumer. More

I purchased a used vehicle here that I was not financing. While the sales people were fine, it took over an hour for someone to finally come write it up. The sales person sat me down and told me the finance While the sales people were fine, it took over an hour for someone to finally come write it up. The sales person sat me down and told me the finance guy would be by shortly. They said they were having a problem with their printer and finally after an hour they brought me into the finance room. The finance manager said that he just got there from another dealership. This took another 30 minutes and there was no loan, I was paying cash. After the paperwork was signed they gave me a key but no sales contract or anything to show I bought the car. I figured maybe they would email me a copy but that never happened. I called a few days later and they said the would email me a copy yet they never did. I followed up with another call and still nothing. It's been about a month and I still don't have anything showing I purchased the car other than the little registration paper thats on the windshield. Am I asking to much? More