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MINI of Stevens Creek - Service Center

Santa Clara, CA

4.7
266 Reviews

266 Reviews of MINI of Stevens Creek - Service Center

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December 12, 2022

As always, Mini of Stevens Creek took great care of me and my car. Thank you Johny! More

by janderson
Recommend Dealer
Yes
Employees Worked With
Johny
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Dec 15, 2022 -

MINI of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 08, 2022

I have not had a good experience with this dealership. This is my 3rd Mini. At this time I am considering selling my 2022 mini s that has 10k miles on it and never buying another one. More

by Lisa.frese46
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johny
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Dec 12, 2022 -

MINI of Stevens Creek responded

Hi, we regret your experience with us here but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (408) 641-4608. We would appreciate the chance to turn your experience around.

December 04, 2022

Very helpful service and timely fix with Johny! I did not use car for a year and they helped with comprehensive check and car wash. Replaced battery and got my car back in function. More

by jen
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Johny Hossain
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Dec 05, 2022 -

MINI of Stevens Creek responded

Hi Jen, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 18, 2022

they have great customer service and let you know everything is going with your car. More

by faribasz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Nov 22, 2022 -

MINI of Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

November 16, 2022

Clean, efficient, knowledgeable, great staff and mechanics. The showroom, restrooms and waiting area are always clean. Appointments are easy to make. More

by akanbiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Nov 21, 2022 -

MINI of Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 10, 2022

I had appointment with Roberto from morning, however he wasn’t here. Simon did a great job for my car. More

by takihiro84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Loretta
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November 09, 2022

First experience with service, easy to make appointment, staff was very friendly and helpful (Jerry). I appreciated the explanation clearly presented so I had a good understanding of what needed to be done More

by funincarmel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
Nov 16, 2022 -

MINI of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

November 04, 2022

Love that they are fast and communicate with you to let you know how everything is going with your car. Also thet have great customer service. More

by ricardoreyes87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Nov 12, 2022 -

MINI of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

October 31, 2022

I am super thankful for my experiences with Hector when getting my car fixed. He was very patient with my questions and also helped me feel less anxious about figuring out what was wrong with my car. As a More

by Bright984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
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Nov 07, 2022 -

MINI of Stevens Creek responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

October 28, 2022

I have owned 2 mini's. ..amd tje service dept has been such a help in maintaining my lovely cars. I have had two men help me over the last 10 years...Trent and Hector. Both More

by catsundancer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Nov 04, 2022 -

MINI of Stevens Creek responded

Catsundancer, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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