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MINI of The Woodlands
Conroe, TX
255 Reviews
MINI of The Woodlands is the premier destination for all things MINI in the Greater Houston area, and is one of the largest MINI dealerships in Southeast Texas. Located in Conroe at the intersection of I-45 and 242, our showroom serves residents from Houston, Spring, and the entire Harris County area. From the latest new MINI cars, to our extensive pre-owned MINI inventory, MINI of The Woodlands has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 255 reviews
July 28, 2021
Frankie, Mark & several other service team members were very kind & clearly customer service oriented! Work was done quicker than expected. Waiting area was nice & clean & comfortable. very kind & clearly customer service oriented! Work was done quicker than expected. Waiting area was nice & clean & comfortable. More
by dkrmjn2
Employees Worked With
Frankie, Mark
July 26, 2021
Great service and great sales team. Very accommodating and easy transaction. Brought in a car to trade, found a new Mini on the floor and was done in 24 hours. and easy transaction. Brought in a car to trade, found a new Mini on the floor and was done in 24 hours. More
by Stan
Employees Worked With
Aaron Brunson
July 24, 2021
As always, I received wonderful service at MINI of the Woodlands. The staff are friendly, competent, and honest, and they always take care of me and my Roadster! Woodlands. The staff are friendly, competent, and honest, and they always take care of me and my Roadster! More
by PRM
Employees Worked With
Manager, service
July 24, 2021
Great dealership and staff. The service advisors are the BEST. Ms. Francis Lancaster did an AMAZING job coordinating and communicating with regards to a major repair that was required on my car. BEST. Ms. Francis Lancaster did an AMAZING job coordinating and communicating with regards to a major repair that was required on my car. More
by jpyles
Employees Worked With
Francis Lancaster and Mark
June 12, 2021
I hate this place. I bought my new Mini on 5/3/21 and have regretted buying it from them since then. It took them 30 days to pay off my trade-in, which intern resulted in me having to make a payment on t have regretted buying it from them since then. It took them 30 days to pay off my trade-in, which intern resulted in me having to make a payment on that car or have a go against my credit. At the time of purchase, we requested the extended warranties to be taken off the paperwork and we were told by the finance manager that BMW would not allow him to take it off but not to worry that we could cancel it later and be reimbursed. And since that day I have been calling Mini of the Woodlands, AutoNation, Safeguard, and Mini finance to remove these warranties and have my account credited back almost $7000. I cannot get any help from anyone. Mini finance has stated they need to receive payment from the dealership. My car buying experience here sucks. The only good thing about this dealership is my salesperson Aaron. It’s a shame I hate my brand new 2022 Mini because of this headache/experience. Two other dealerships in Houston sell minis, I recommend you try those two first. Buyers beware! More
by Vmier77
Employees Worked With
Daniel
April 14, 2021
Worst experience I’ve ever had at any dealership. They knew I had a scheduled appointment to purchase a car coming from out of state and they sold it when I was about 3 miles from the dealership. No foll knew I had a scheduled appointment to purchase a car coming from out of state and they sold it when I was about 3 miles from the dealership. No follow up whatsoever, even after I called to speak with the GM. All I got was a text saying sorry... More
by Norman
Employees Worked With
Dustin
January 06, 2021
Mr. Will is a great staff with attentive and very helpful. It is so different experience from last year that was a poor and slow service. I am happy to have Mr. Will helping me today, thanks!!! helpful. It is so different experience from last year that was a poor and slow service. I am happy to have Mr. Will helping me today, thanks!!! More
by K. Chanain
Employees Worked With
William Martinez
August 15, 2020
Deceitful and dishonest Purchased 2016 hardtop on September 2, 2017. Questioned if full 36,000 mile and 3 year service agreement would be honored. Was told that it would be. Purchased 2016 hardtop on September 2, 2017. Questioned if full 36,000 mile and 3 year service agreement would be honored. Was told that it would be. Took vehicle in for service on August 11, 2020 and was denied requested service. Service writer said vehicle had been placed in service in June of 2017 three months before it was sold to me as a new vehicle. Seems as though I bought a used "new" car. Avoid this dealership at all cost. This is my last of 3 Minis. Same old BS from a pig with lipstick. More
by dannyhatfield
Employees Worked With
Service writer
October 15, 2019
Purchase was Great; After Care NSM In 2013, Brian Lowden met my husband and me in the parking lot before we even got to the door. Brian was incredibly helpful, patient and informative In 2013, Brian Lowden met my husband and me in the parking lot before we even got to the door. Brian was incredibly helpful, patient and informative about the brand and specific models. He made our purchase process incredibly smooth. He SOLD the car to us. However, I took my Mini to MOTW several times through the years for routine checkups and oil changes. Why does a customer have to wait up to 4 hours for a simple oil change when I had an appointment time of which I was never late??? Refreshments nor snacks, not even updates were offered. I would have to go to them for updates. After the techs were finished, it was as if they were pushing me out the door!" I love my MINI, but unless you are a pet of the dealership, forget feeling anything other than a nuisance! More
by Not Going Back
Employees Worked With
Brian Lowden
